Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,939 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“The runner that I bought is perfect, great quality and looks so smart in my kitchen.”

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Posted 11 months ago

“Ordered a hallway runner. Quality amazing and delivery quick.”

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Posted 11 months ago

“Love the runner, received within a few days and is perfect for my hallway.”

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Posted 11 months ago

“I love my new rugs”

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Posted 11 months ago

“Very prompt delivery. The carpet is of exceptional qualuty”

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Posted 11 months ago

“Excellent quality rug! Fits perfectly as described. Super fast delivery”

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Posted 11 months ago

“Excellent runrug for our hallway. Material is outstanding and the measurements were just right. Also quick delivery.”

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Posted 11 months ago

“Easy to order,great choice,pleased postage is included,prompt delivery”

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Posted 11 months ago

“Lovely design and quality rug, fast delivery.”

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Posted 11 months ago

“I have bought 2 runners and 1 rug, all 3 are really good quality and arrived either next day or in 2 days Runrug will be my first port of call if looking for a rug or especially a runner as they come in lots of lengths”

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Posted 11 months ago

“No complaints with delivery or quality but the runner is taking a while to flatten on the laminate floor, possibly because it's rubber backed. Otherwise very happy.”

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Posted 11 months ago

“Very pleased and satisfied with our product and very helpful with measurements etc”

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Posted 11 months ago

“Ordering my rug on the Thursday I was advised my rug would be delivered the following Monday or Tuesday only to be told the rug was not in stock and had to be ordered from supplier. It was never in stock!! Have now asked for full refund. The same rug is still being advertised on Facebook… why when they can’t supply it!!”

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Posted 11 months ago

Hi Doreen, Thank you for your review. I am very sorry for the inconvenience caused on this occasion. Unfortunately, all area rugs have to be ordered in from one of our suppliers. We therefore don't physically have them in our warehouse. That is why it states that delivery is '3-5 working days' on the product listing, on our website. I have had a look at the notes on your order and I can see that the supplier informed us of a delay in their production schedule when we placed the order with them. Naturally, this is completely out of our control, however, we are very sorry. Also, I will reach out to our digital team to have a look at our Facebook advertisements. However, we haven't stopped supplying the rug you chose, it's simply just unavailable for a couple of weeks. If you would like to discuss this further, please contact us directly and we'll be happy to speak with you. Thank you.

Posted 11 months ago

“For the first time ordering and I am very happy with my purchase.The rug is exactly as described.Good quality.Thank you”

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Posted 11 months ago

“Great service and very quick delivery will buy from this company again”

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Posted 11 months ago

“Really good delivery, very happy with my new rug”

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Posted 11 months ago

“Excellent runners & very speedy service.”

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Posted 11 months ago

“Nice quality and very good service! They shipped really quickly. The pricing was good and they look beautiful! Even though they forgot one of my rugs they were quick to rectify it it out! The customer service is really good.”

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Posted 11 months ago

“There is plenty of choice and is delivered next day, the carpet runners look amazing.”

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Posted 11 months ago

“My rug was damaged. Looks like the thread on the edging has been pull thru the shrink wrap. I’ve submitted a picture I have not opened. But I will have my contractor to open and review the condition”

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Posted 11 months ago

Hi Kathy, Thank you for taking the time to leave us a review. I am extremely sorry to see that the rug has been damaged in transit. We will report this to our courier manager, for him to investigate. In the meantime, please do contact us directly if you require a replacement. We're more than happy to help you with this! Help@runrug.com Thank you.

Posted 11 months ago

Runrug is rated 4.8 based on 6,939 reviews