Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,645 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Excellent quality rug, well packaged and good tracking”

Runrug 5 star review on 27th February 2025

Helpful Report

Posted 9 months ago

Hi Christine, Thank you for your fantastic review! We’re thrilled to hear that you found the quality of our rug to be excellent and that it was well packaged with good tracking. Your satisfaction is our top priority! We can’t wait to serve you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“This rug is very good in my hallway. Nice and bright”

Helpful Report

Posted 9 months ago

Hi Julia, Thank you for your lovely review! We're delighted to hear that the rug is brightening up your hallway. Your satisfaction truly makes our day! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“I have ordered a few different rugs/runners from Runrug and am completely satisfied. Appreciate the wide variety of options, reasonable pricing and quick delivery.”

Helpful Report

Posted 9 months ago

Hi Ted, Thank you for your wonderful review! We’re thrilled to hear that you’re completely satisfied with your rugs and runners. It’s great to know you appreciate our variety, reasonable pricing, and quick delivery – your feedback truly means a lot to us! We can’t wait to welcome you back for your next purchase! Thanks for choosing Runrug!

Posted 9 months ago

“really good service, and a nice item as well...”

Helpful Report

Posted 9 months ago

Hi Paul, Thank you for your fantastic review! We’re so glad to hear that you enjoyed our service and are happy with your item. Your satisfaction is incredibly important to us! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Helpful customer service. Enabled me to choose correct product for my needs.”

Helpful Report

Posted 9 months ago

Hi Miss, Thank you for your kind review! We're so glad to hear that our customer service was helpful in guiding you to the right product for your needs. Your feedback is invaluable to us! We look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“PERFECT runner for our hallway, excellent service and a good quality product.”

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Posted 9 months ago

Hi Elaine, Thank you for your fantastic review! We're so pleased to hear that our runner is perfect for your hallway and that you experienced excellent service. Your kind words about our product quality truly inspire us! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Great choice of patterns, colours and sizes and quick delivery - thank you.”

Helpful Report

Posted 9 months ago

Hi Mr., Thank you for your fantastic review! We're so glad to hear that you appreciate our wide range of patterns, colours, and sizes, as well as our quick delivery. Your support means the world to us! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“excellent!”

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Posted 9 months ago

Hi Claudia, Thank you for your excellent review! We're so happy to hear that you had a great experience with us. Your support means the world to us! We look forward to having you back soon! Thanks for choosing Runrug!

Posted 9 months ago

“Been down two weeks now and very happy with Runrug. Runs the length of my hallway 5 meters plus. Lightens up hallway at a reasonable price and quality.”

Helpful Report

Posted 9 months ago

Hi Matthew, Thank you for your fantastic review! We're so glad to hear that your Runrug is brightening up your hallway and that you’re happy with the quality and price. Nothing makes us happier than knowing our rugs are bringing joy to our customers' homes! We hope to see you back soon for your next rug! Thanks for choosing Runrug!

Posted 9 months ago

“Exactly like the picture. Prompt delivery. Excellent product and customer service.”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your amazing review! We're so glad to hear that your product arrived exactly as pictured and that you experienced prompt delivery and excellent customer service. Your kind words inspire us to keep providing the best for our valued customers! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Very good service delivery on time delighted with the rug.”

Helpful Report

Posted 9 months ago

Hi Eileen, Thank you for your amazing review! We're so pleased to hear that our service met your expectations and that you're delighted with your rug. Your satisfaction is what we strive for! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Very good! The quality is great and no problems for returns for cut to measure runner or carpets. I definitely will shop again with RunRugs.”

Helpful Report

Posted 9 months ago

Hi Vasilica, Thank you for your wonderful review! We're thrilled to hear that you found our products' quality great and that the return process for cut-to-measure items was hassle-free. Your satisfaction means everything to us, and we can't wait to welcome you back! Thanks for choosing RunRug!

Posted 9 months ago

“I have given 5stars for the quality however paying for next day delivery then receiving it 2days later I was not impressed. Especially as the email said it would be delivered next day then receiving an email from dHL saying it’s a day later. A refund for delivery is the least that should happen”

Helpful Report

Posted 9 months ago

Hi Joan, Thank you for your honest feedback! We're delighted to know you appreciate the quality of our product. However, we sincerely apologise for the inconvenience with the delivery delay. We completely understand how frustrating that can be, especially when you were expecting it the next day. Your suggestion for a delivery refund is noted, please email help@runrug.com and we refund your delivery cost. We truly appreciate your support & custom Thanks for choosing Runrug!

Posted 9 months ago

“I received my order on time as promised, very happy with the product.”

Helpful Report

Posted 9 months ago

Hi Bibi, Thank you for your fantastic review! We're thrilled that your order arrived on time and that you're happy with the product. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“Nice looking rug. Good quality, easy to clean. Purchased twice. Very pleased.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your amazing review! We're so glad to hear that you love the look and quality of your rug, and that you found it easy to clean. It's wonderful to know you've chosen us twice - your satisfaction is our top priority! We can't wait to serve you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Very efficient company and speedy delivery. The on Y gripe is that the carpets are not truly custom as I wanted 2.3 metres as 2.4 metres was too long, but had to order 2.1 metres”

Helpful Report

Posted 9 months ago

Hi Jillie, Thank you for your review! We're delighted to hear that you found our service efficient and delivery speedy. We understand your concerns about the custom sizing options and appreciate your feedback. It will help us improve our offerings. We hope you love your purchase and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Prices were decent but items were shipped in cheap plastic that was ripped & coming off the carpet runners. Had it been raining or snowing it would have been a disaster and we were fortunate that the items weren't snagged/torn. For what I paid, shipping needs to be better.”

Helpful Report

Posted 9 months ago

Hi Renee, Thank you for taking the time to share your experience. We're glad to hear you found our prices decent, but we’re sorry to learn about the shipping issues you encountered. We understand that packaging matters, especially for protecting your items during transit. Your feedback is important to us, and we will look into improving our shipping methods to ensure that items arrive safely, regardless of the weather conditions. We appreciate your insights and hope to serve you better in the future. Thank you for reaching out!

Posted 9 months ago

“Size so small not worth it Should have highlighted the size”

Helpful Report

Posted 9 months ago

Hi Raheela, We’re sorry to hear that the size of your rug didn't meet your expectations. Looking at your order I can see that you have selected the 30cm option from our dropdown listing, which is our sample / doormat size offering. We offer our customers a selection of sizes ranging from 30cm (1foot) through to 100m (100 feet) so that we can always give you the perfect fit. We will certainly take your comments onboard as we continue to refine our product descriptions for clarity. If you need assistance with your order or have any further concerns, please don't hesitate to reach out to our customer service team as we would love to help you select the perfect runner for your home. Thank you for bringing this to our attention. Best regards, runrug.com

Posted 9 months ago

“This was completely the wrong size and I have sent it back.”

Helpful Report

Posted 9 months ago

Hi Susan, We're sorry to hear that the size of your rug wasn't what you expected. We understand how important it is to find the perfect fit. I believe that the confusion has been caused because the information on the label on your product is in metres, rather than feet and inches which we do sincerely apologise for! From the details you have given us so far we believe that the product has been cut to the correct sizes with the conversions applied however, but we do appreciate you returning the product to us so that we can investigate this and ensure that your runner is the perfect fit for your home. If you need any assistance with your return or if you have any questions, please don’t hesitate to contact our customer service team. We’re here to help! Thank you for your feedback. Best regards, runrug.com

Posted 9 months ago

“Prompt, reliable service and great choice and quality of rugs and runners. Perfect. Thanks.”

Helpful Report

Posted 9 months ago

Hi Jonathan, Thank you so much for your fantastic review! We're thrilled to hear that you found our service prompt and reliable, and that you appreciated the great selection and quality of our rugs and runners. We really appreciate your support!

Posted 9 months ago

Runrug is rated 4.7 based on 7,645 reviews