Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,076 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,076 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“The images shown on the site are not necessarily accurate. Delivery and fitting was ok.”

Helpful Report

Posted 1 year ago

Hi Phil, Thank you for your review! We appreciate your feedback regarding the accuracy of our images, and we’ll certainly take it into account as we continuously strive to improve. We're glad to hear that delivery and fitting met your expectations. Your insights are invaluable to us, and we hope to better serve you in the future! Thanks for choosing Runrug!

Posted 1 year ago

“good quality and fast delivery”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your fantastic review! We're so glad to hear that you’re pleased with the quality of our products and that your delivery was prompt. Your satisfaction is what drives us, and we truly appreciate your support! Looking forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“I love our new runner for the hallway. I was also impressed with how quickly it arrived.”

Helpful Report

Posted 1 year ago

Hi Lynn, Thank you so much for your wonderful review! We're thrilled to hear that you love your new runner for the hallway and that it arrived quickly. It’s always our aim to provide great products and fast service! We truly appreciate your support and hope to see you back soon! Thanks for choosing Runrug!

Posted 1 year ago

“Great product backed by good service. The rug I wanted was out of stock and so they sent my second choice, which was more expensive, for the same price.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're so glad to hear you were pleased with the service and the alternative rug that was provided. It's fantastic to know we could still meet your expectations with a product that suits your needs. We truly appreciate your support and look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“My hall runner is absolutely beautiful. Prompt delivery & quality rug.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you love your hall runner and that it arrived promptly. Your satisfaction with the quality means the world to us! We truly appreciate your support and look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Very easy to order and a very quick dispatch. The runner ordered was as described and the colour match was as shown on the website. Would definitely buy from again.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you so much for your fantastic review! We’re thrilled to hear that you found the ordering process easy and that your runner arrived quickly and as described. It’s wonderful to know that the color matched your expectations perfectly! We truly value your support and can’t wait to help you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Love the rug, great quality, fast delivery!”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for your amazing review! We're so delighted to hear that you love your rug and found it to be of great quality. It's wonderful to know that the delivery was quick too! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Very good service didn't wait long for delivery Good quality good price”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you for your amazing review! We're delighted to hear that you were satisfied with both the service and the quality of your purchase. It's fantastic to know that we could meet your expectations with our pricing as well! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“Good quality rug that was exactly what I wanted . Only wish that I had bought a longer one.”

Helpful Report

Posted 1 year ago

Hi Debra, Thank you so much for your glowing review! We're delighted to hear that you found the rug to be of good quality and that it met your expectations perfectly. We understand the temptation to go for a longer option, and we're here to help whenever you're ready for that upgrade! We truly appreciate your support and look forward to assisting you again in the future. Thanks for choosing Runrug!

Posted 1 year ago

“Excellent choice offered. We were able to get the exact size. Ordering was easy and it was deliver when it said it would be. Would use them again”

Helpful Report

Posted 1 year ago

Hi Graham, Thank you for your excellent review! We're delighted to hear that you found the perfect size and that the ordering process was easy for you. It's great to know your delivery was timely, too! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Excellent service fast delivery will definitely use you again”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you for your fantastic review! We're delighted to hear you had a great experience with our service and that the delivery was fast. Your satisfaction is our top priority! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“Second time using Runrug. Very efficient and site easy to use.”

Helpful Report

Posted 1 year ago

Hi Mrs, Thank you for your lovely review! We’re delighted to hear that you found our site easy to use and that your experience with us was efficient for the second time. Your continued support means a lot to us! We look forward to helping you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“Great product, excellent nprice”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your amazing review! We’re delighted to hear that you’re satisfied with the product and the value you received. Your support means everything to us! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

Hi Michael, Thank you for your amazing review! We're delighted to know you are satisfied with the product and found the pricing to be excellent. Your support means a lot to us! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“Tartan Beige runner is nice, as described, and delivery was quick. Only issue was the rug was wrapped in very flimsy plastic only, the plastic was completely ripped off both ends of the runner, so the binding got dirt smudges on both ends which I had to spot clean upon its arrival. Before I make a future purchase, I would want confirmation of better packaging.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback! We're glad to hear that you like the Tartan Beige runner and that the delivery was quick. We apologize for the issue with the packaging, as we strive to ensure our products arrive in perfect condition. Rest assured, we take your concern seriously and will definitely look into improving our packaging to prevent this kind of situation in the future. Your feedback is invaluable to us. Thank you for choosing Runrug, and we hope to serve you even better next time!

Posted 1 year ago

“Easy to order quality expected quick delivery”

Helpful Report

Posted 1 year ago

Hi Lynda, Thank you for your fantastic review! We're delighted to hear that your ordering experience was easy and that you received your rug quickly. We strive to deliver the quality our customers expect, so your feedback means a lot to us! We appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“Went for a wider longer and more subtle coloured rug to replace the colorful one I've had for over 20 years. Purchased the Gala in Graphite. Which works extremely well with the gray laminate flooring, the black door rug, and multicoloured striped stair runner in tones of blue. The rug layed completely flat within 10 minutes of putting it down, is soft under foot and stays where it's placed. I particularly liked the slight middle pattern, and the black overlocking edges. Seen other similar rugs for a fraction of the cost of the Gala, but definitely of lower quality. I want this one to last as long as my old one, and have the feeling it will. It was more expensive then anticipated as my last one was under £100. But with inflation and current trends consider it worth the investment. The rug was in stock, and arrived within 4 days via DHL Express, who kept me updated on delivery times through WhatsApp. All in all, a good purchase.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your thoughtful review! We're delighted to hear that the Gala in Graphite has complemented your space so well. It's fantastic that the rug laid flat quickly and is providing the comfort and stability you were looking for. We appreciate your recognition of the quality and investment aspect—it's always best to choose something that will last. We're also glad you had a smooth delivery experience with DHL Express! Thank you for choosing Runrug, and we look forward to helping you again in the future! Best regards, The Runrug Team

Posted 1 year ago

“Needed a hearth rug. Did me homework and this was the best option. 140 x 60 cut to requested length. Recommended.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your fantastic review! We're delighted to hear that you found the perfect hearth rug with us and that we could accommodate your size request. Your recommendation means a lot to us! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“My dog has a slipped disc and I had to cover wood flooring with rug runners. This has meant she can now move through the hallway and into the kitchen to prevent slipping and paralysing her hind legs.”

Helpful Report

Posted 1 year ago

Hi Marion, Thank you so much for your touching review! We're truly glad to hear that our rug runners have made such a positive difference for your dog and helped her move safely around the house. It means a lot to us to know that our products can contribute to your pet's comfort and well-being. We appreciate your support and are here to assist you whenever you need us again! Thanks for choosing Runrug!

Posted 1 year ago

“Excellent online ordering, quick delivery!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your great review! We're delighted to hear that you had a smooth online ordering experience and that your delivery was quick. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“Arrived very quickly and just right for what we want it for. Very pleased.”

Helpful Report

Posted 1 year ago

Hi Eleanor, Thank you for your lovely review! We're delighted to hear that your order arrived quickly and is just right for your needs. Your satisfaction is our top priority, and it’s great to know we could meet your expectations. We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

Runrug is rated 4.7 based on 8,076 reviews