Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,540 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“My hallway is fairly long and I have difficulty getting hall runners in the length I need. The choice of carpets and sizes is great. Nice carpet that lightens my hallway. Very pleased and quality is vey hood.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you so much for your amazing review! We're delighted to hear that you found the perfect carpet for your hallway and that it has brightened up the space. Your kind words about the quality mean a lot to us! Warm wishes, Team Runrug

Posted 1 year ago

“The runner is lovely and looks really nice, at least when you can get it to stay in one place, unfortunately it moves constantly, it is over a new carpet and ist really frustrating having to keep moving it....”

Helpful Report

Posted 1 year ago

Hi Kathleen, Thank you for your honest review! We're glad to hear that you find the runner lovely and visually appealing. We're sorry to learn that it's been moving around on your carpet—this can certainly be frustrating. It is something that can happen brand new carpets as they contain more static charge in them, that causes the runner to 'walk' from the place where you want it to stay. This will stop soon and you will hopefully have the perfect runner for you home! Your feedback is invaluable to us, and we appreciate you sharing your experience. Warm regards, Team Runrug

Posted 1 year ago

“I have ordered samples, which have come very quickly. Athough I had to pay for them I think it was money well spent and in my opinion good value for money as we had much clearer picture of what we wanted to order. Once we looked at the samples, we have ordered the stair carpet we have liked. Very speedy delivery, good value for money. Would certainly recommend this company.”

Helpful Report

Posted 1 year ago

Hi Petra, Thank you for your fantastic review! We're thrilled to hear that the samples arrived quickly and helped you in making a clearer decision for your order. It’s great to know you found good value for money and that the delivery was speedy as well. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 1 year ago

“Item as shown in the photo on website, fast delivery which was free. This allowed me to purchase 1 first to confirm it was what we wanted very well packaged.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your wonderful review! We're so glad that the item matched your expectations and that you appreciated the fast, free delivery. It’s great to hear that it was well packaged too! Your support means a lot to us, and we’re here whenever you need us. Warm regards, Team Runrug

Posted 1 year ago

“Very good quality arrived promptly”

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Posted 1 year ago

Hi Tracie, Thank you for your wonderful review! We're thrilled to hear that you’re happy with the quality of your item and that it arrived promptly. Your satisfaction means the world to us! Warm regards, Team Runrug

Posted 1 year ago

“Very happy with my purchase, lovely colours, perfect size Thank you”

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Posted 1 year ago

Hi Diana, Thank you for your lovely review! We're so happy to hear that you're pleased with your purchase and that the colors and size are just what you wanted. Your satisfaction means everything to us! Warm wishes, Team Runrug

Posted 1 year ago

“Very quick service and delivery”

Helpful Report

Posted 1 year ago

Hi Hazel, Thank you for your great review! We're delighted to hear that you experienced quick service and delivery. It’s our priority to keep things fast and efficient for our customers, and your feedback truly motivates us! Warm regards, Team Runrug

Posted 1 year ago

“Excellent service. Quick delivery. Lovely rug.”

Helpful Report

Posted 1 year ago

Hi Gail, Thank you so much for your fantastic review! We're delighted to hear that you enjoyed our excellent service and quick delivery. It's wonderful to know you're happy with your lovely rug! Your support means a lot to us. Warm regards, Team Runrug

Posted 1 year ago

“Amazing quality! And very helpful videos and directions on how to fit yourself! Will be using again 100% reccomend”

Helpful Report

Posted 1 year ago

Hi Abbey, Thank you so much for your amazing review! We're thrilled to hear that you found our quality to be top-notch and that the videos and directions were helpful. Your recommendation means everything to us! We can’t wait to see you again. Warm regards, Team Runrug

Posted 1 year ago

“Delivered on time and as expected. Lovely looking rug. A few pulls that had to be pushed in hence 4 stars. Very pleased overall. Thank you”

Helpful Report

Posted 1 year ago

Hi Pamela, Thank you for your lovely review! We're delighted to hear that your rug arrived on time and looks beautiful. We're sorry to hear about the few pulls, but it's great to know you're still pleased overall. Your support means a lot to us! Warm regards, Team Runrug

Posted 1 year ago

“I have never used this company before . I ordered some samples . They came really quickly and were really well packed . Was very impressed with the size of the sample really good size . We ordered some runners going by the samples I received and they are excellent. The runners arrived very quickly and very well packed . This company is excited 10 / 10”

Helpful Report

Posted 1 year ago

Hi Irene, Thank you so much for your amazing review! We’re delighted to hear that your samples arrived quickly and in great condition, and that you were impressed with their size. It’s wonderful to know that the runners you ordered exceeded your expectations as well! We truly appreciate your enthusiasm and support. Warm regards, Team Runrug

Posted 1 year ago

“Runner I got is great quality and exactly as seen delivered next day superb for money. Awaiting another runner .”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with the quality of your runner and that it arrived so quickly. It's great to know you’re already awaiting another one! We truly appreciate your support. Warm regards, Team Runrug

Posted 1 year ago

“Excellent quality carpet and prompt delivery 👌”

Runrug 5 star review on 15th September 2025

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your wonderful review! We're so pleased to hear that you found our carpet to be of excellent quality and that the delivery met your expectations. Your satisfaction is our top priority! Best wishes, Team Runrug

Posted 1 year ago

“Exactly what we were looking for. The quality of the rugs are outstanding and all made to measure, what more do you want. Buy with confidence”

Helpful Report

Posted 1 year ago

Hi John, Thank you so much for your glowing review! We're thrilled that you found exactly what you were looking for and that the quality of our rugs met your expectations. Your confidence in us means everything! Warm regards, Team Runrug

Posted 1 year ago

“I ordered a bespoke rug for the front porch and when it arrived at the time they quoted it fitted perfectly to the mm. Very good quality well finished and would not hesitate to order again and reccomend Runrug to others.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for your wonderful review! We're thrilled to hear that your bespoke rug fit perfectly and that you're pleased with the quality and finish. It means a lot to us to have your recommendation, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Excellent quality and value. Very helpful customer services. Returns process was very easy too”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you for your fantastic review! We're so glad to hear that you found our quality and customer service to your satisfaction. It’s great to know that you had a smooth returns process as well! Warm regards, Team Runrug

Posted 1 year ago

“I ordered the morrocan runner and stair runner in sisal and I’ve had so many compliments Delivery was exceptionally fast and superb quality”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for your wonderful feedback! We're delighted to hear that you're receiving so many compliments on your new runners and that our delivery exceeded your expectations. Your satisfaction with the quality is truly rewarding for us! Warm regards, Team Runrug

Posted 1 year ago

“Looks lovely now that it is laid. Did arrive with a pull on the side which required carpet tape on the back. Annoying but not enough to send it back. Decent value.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your review! We're delighted to hear that your rug looks lovely once laid out. We're sorry to hear about the pull on the side, but we appreciate your understanding. It's great to know you find it decent value! Best wishes, Team Runrug

Posted 1 year ago

“Good quality. Fast delivery. Would recommend.”

Helpful Report

Posted 1 year ago

Hi George, Thank you so much for your kind words! We're delighted to hear that you found our quality impressive and that your order arrived promptly. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 1 year ago

“Fantastic runner with great service”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our runner and service. Your satisfaction is our top priority, and we truly appreciate your feedback! Warm regards, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,540 reviews