Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,062 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“It shipped and was received very fast, within day and I ordered in a weekend! The instructional videos were very helpful, I just wish it showed how to install the top step without a hall runner too. Mine started from the top stair to the floor.”

Helpful Report

Posted 1 year ago

Hi Amy, Thank you for your wonderful review! We’re thrilled to hear that your order arrived quickly and that the instructional videos were helpful. We appreciate your feedback regarding the top step installation, and we will certainly consider this for future updates. Your input is invaluable to us! Thanks again for your support!

Posted 1 year ago

“Ordered a long mat to step onto from outside Keeps really clean and hoovers up well Love that you can order the exact size you need Ll”

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Posted 1 year ago

Hi Elaine, Thank you for your wonderful review! We’re so pleased to hear that your long mat is keeping things clean and that you appreciate the option to order exactly the size you need. It’s great to know that it’s working well for you! Thanks again for your support!

Posted 1 year ago

“Excellent product very good quality ( better than I thought it would be) goes well with my furniture.it was bought to help my lovely old dog walk around easier on my lament floor ,works perfectly.”

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Posted 1 year ago

Hi Christine, Thank you for your wonderful review! We’re so happy to hear that you’re impressed with the quality of the product and that it fits well with your furniture. It’s heartwarming to know it’s helping your lovely old dog move around more easily. Your feedback truly brightens our day! Thanks again for your support!

Posted 1 year ago

“Very pleased with the rug and runner, they both look a treat!”

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Posted 1 year ago

Hi Robert, Thank you for your wonderful review! We're thrilled to hear that you're pleased with the rug and runner! It means a lot to us knowing they look great in your space. If you have any further questions or need assistance, feel free to reach out. Thanks again for your support!

Posted 1 year ago

“Very nice purchase and very quick delievery. Thank you”

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Posted 1 year ago

Hi Paul, Thank you for your wonderful review! We’re thrilled to hear you had a nice purchase experience and that the delivery was quick. Your satisfaction is our priority, and it’s great to know we hit the mark! Thanks again for your support!

Posted 1 year ago

“Very pleased service and delivery so quick, very pleased with our runner rug”

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Posted 1 year ago

Hi Linda, Thank you for your wonderful review! We’re so pleased to hear that you’re happy with our service and that your runner rug arrived quickly. It’s our priority to ensure a smooth experience for our customers, and your feedback truly brightens our day! Thanks again for your support!

Posted 1 year ago

“really pleased with my runner excellent quality and very quick delivery. Thankyou”

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Posted 1 year ago

Hi Joy, Thank you for your wonderful review! We’re so pleased to hear that you’re happy with the quality of your runner and that the delivery was quick. Your satisfaction is our top priority, and it’s fantastic to know we hit the mark for you! Thanks again for your support!

Posted 1 year ago

“I’m pleased that I come across this company Beautiful stair runner , it has transformed my stairs , The delivery was quick Too , I will use them again and also recommend them to my friends!”

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Posted 1 year ago

Hi Gillian, Thank you for your wonderful review! We're so pleased to hear that you love your beautiful stair runner and that it has made such a positive change in your home. Quick delivery is something we strive for, and we’re glad it met your expectations. Your willingness to recommend us to friends means a lot! Thanks again for your support!

Posted 1 year ago

“Very happy with my purchase.”

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Posted 1 year ago

Hi Jackie, Thank you for your wonderful review! We’re so happy to hear that you’re very satisfied with your purchase. Your happiness is our top priority, and your feedback truly motivates us! Thanks again for choosing Runrug!

Posted 1 year ago

“Great products and easy to use website, DHL shipping works well for stateside deliveries. We are most of the way through our stair runner project and it looks like the tudor staur rods will be great… :)”

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Posted 1 year ago

Hi Donn, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying our products and that your stair runner project is going smoothly. The Tudor stair rods are indeed a great choice! Thanks again for your support!

Posted 1 year ago

“It’s the second long hallway Rug we have bought from Runrug. The rug is great quality, the service and delivery very prompt exceptional service.”

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Posted 1 year ago

Hi Noel, Thank you for your fantastic review! We’re delighted to hear that you’re enjoying your second rug from us and that the quality meets your expectations. It’s wonderful to know that our service and delivery left a positive impression! Thanks again for your support!

Posted 1 year ago

“Easy to view rugs on website. Very good quality. Excellent service.”

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Posted 1 year ago

Hi Jon, Thanks so much for your fantastic review! We're delighted to hear that you found our website easy to navigate and that you're pleased with the quality of our rugs. It's always great to know our service met your expectations! Thanks again for your support!

Posted 1 year ago

“First rug i processed unfortunately was very curled and had lots of folds at the end and middle of the carpet. The colour wasn’t quite the same match so i returned and then payed the difference for a different rug The second rug was a lot nicer and literally had no folds or bends. The refund process was quite quick but unfortunately you have to print the return label at home which i do not have a printer so cost me money to print and then attach before sending back would be helpful if it was a return code processed and that way it saves the hassle of customers having to print at home and also saves paper”

Helpful Report

Posted 1 year ago

Hi Rejwana, Thank you for taking the time to share your experience! We apologize for the challenges you faced with the first rug, and we’re glad to hear that the second one met your expectations without any issues. Your feedback regarding the return process is very much appreciated, and we understand that printing the return label can be inconvenient. We'll take your suggestion into consideration as we continually look for ways to improve our service and make things easier for our valued customers. Thank you for choosing Runrug, and we hope to provide you with an even better experience in the future!

Posted 1 year ago

“Good rugs Good quality”

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Posted 1 year ago

Hi Martin, Thank you for leaving us a review. We're happy you are pleased with your purchase. Thanks again!

Posted 1 year ago

“Nice colour, stay flat.”

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Posted 1 year ago

Hi Charles, Thank you for leaving us a review! We're pleased you are happy with it. We think it looks great! Thank you.

Posted 1 year ago

“Very disappointed. Delivery was excellent but my runner for the stairs came in the wrong width, even though the label said it was the one that I ordered. Had to use it because my carpet fitter was booked.”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear this. While we always strive for accuracy, sometimes mistakes are made. We completely understand how frustrating it must have been to receive the wrong width, especially with your carpet fitter already booked. Had we been given the opportunity, we absolutely would have corrected this mistake quickly for you. We sincerely apologise for any inconvenience this has caused. This is usually why we always advise waiting to book an installation until the runner is in your hands and you’ve had the chance to check that everything is as it should be. We value your feedback and would love the chance to make this right. If there’s anything we can do to help, please don’t hesitate to reach out. help@runrug.com Thank you.

Posted 1 year ago

“So happy with our hall runner. Gave us the look we were after. Nice quality and great price.”

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Posted 1 year ago

Hi Gordon, Wow! That looks fab! We're pleased you are happy with the final look. Thank you again.

Posted 1 year ago

“Quick and easy ordering. Reasonably priced for a good quality runners”

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Posted 1 year ago

Hi Heather, Thank you for taking the time to leave us a review! We're pleased you're happy with your purchase! Thank you.

Posted 1 year ago

“Excellent communication throughout to include DHL who delivered when they said. Runners laid flat at edges within a couple of days, very sturdy with no slipping. Perfect for our busy hallway.”

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Posted 1 year ago

Hi Sandra, Thank you so much for your excellent review! We're delighted to hear that you had a great experience with our communication and that your runners are laying flat in no time. It's fantastic to know they're sturdy and perfect for your busy hallway. We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“We love the way your stair rods look. The quality was better than I expected, and the way they were made it simple for us to install ourselves.”

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Posted 1 year ago

Hi Lori, Thank you so much for your fantastic review! We’re thrilled to hear that you love the look of our stair rods and found the quality exceeded your expectations. It’s always our goal to make installation easy for our customers, and we’re glad you could do it yourself! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

Runrug is rated 4.7 based on 8,062 reviews