Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Runner is so well made and looks a treat in my hallway. Very pleased”

Helpful Report

Posted 1 year ago

Hi Trudy, Thank you so much for your lovely review! We’re thrilled to hear that you’re pleased with the quality of your runner and that it looks fabulous in your hallway. Your happiness is our priority, and it’s wonderful to know we’ve met your expectations! Looking forward to having you shop with us again! Warm regards, Team Runrug

Posted 1 year ago

“Love the color, quick delivery, eco packaging and easy installation!! Thank you”

Helpful Report

Posted 1 year ago

Hi Kris, Thank you for your wonderful review! We’re so glad to hear that you love the color and found the delivery quick. It's great to know you appreciate our eco-friendly packaging and that installation was a breeze! Your support means a lot to us. Looking forward to serving you again! Warm regards, Team Runrug

Posted 1 year ago

“They look nice, but if they were bound on the sides it wouldn't look so cheap. It looks like they took carpet off the roll and cut it to size. I had to steam the ends so they would no longer be rolled up on each.”

Helpful Report

Posted 1 year ago

Hi Sherry, Thank you for your feedback! We’re glad to hear you think they look nice. We appreciate your comment about the binding and understand how that can make a difference in appearance. The runner that you have selected is not designed to be bound and indeed doing this can actually damage the runner making it unsuitable for use in your home. We’re sorry to hear you had to steam the ends, but we hope you're enjoying your rug overall! Warm regards, Team Runrug

Posted 11 months ago

“We absolutely love our runrug! Massive saving as opposed to having a new carpet. Easy to fit and brilliant quality, will definitely buy another if ever needed 🙂”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your amazing review! We're thrilled to hear that you're loving your runrug and found it to be a brilliant quality and a fantastic saving. It’s great to know that the fitting was easy too! We look forward to serving you again whenever you need another one. Your support means so much to us! Warm regards, Team Runrug

Posted 1 year ago

“Quality product and a nice price with excellent delivery speed !”

Helpful Report

Posted 1 year ago

Hi Roger, Thank you for your wonderful review! We're thrilled to hear that you found our product to be of quality and at a nice price. It's great to know that our delivery speed met your expectations! Your feedback means so much to us. We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Nice carpet, being able to select the length I wanted was a bonus. Arrived on time well packaged. Very pleased.”

Helpful Report

Posted 1 year ago

Hi John, Thank you so much for your fantastic review! We’re delighted to hear that you’re pleased with your carpet and that the ability to select the length was a bonus for you. Your feedback on our packaging and timely delivery means a lot to us! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support! Warm regards, Team Runrug

Posted 1 year ago

“Am very pleased with the quality of the stair runner I ordered and the order process. I installed it myself, so I am really proud of the result.”

Helpful Report

Posted 1 year ago

Hi Glenda, Thank you so much for your amazing review! We’re thrilled to hear that you're pleased with the quality of your stair runner and that the ordering process met your expectations. It’s wonderful to know that you took on the installation yourself—what a great accomplishment! If you need any assistance or have any questions down the line, please don’t hesitate to reach out. We truly appreciate your support! Warm regards, Team Runrug

Posted 1 year ago

“Our order of one hall runner and one stair runner which was delivered while we were away. When we arrived home we were keen to put down the new hall runner only to find that we had been sent the wrong width despite the packaging showing the right width. A phone call sorted the matter out and we received an apology but now have to return the incorrect runner and wait for the new one although we had pulled up and disposed of our current runner.”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you for your feedback! We sincerely apologize for the mix-up with your order and understand how frustrating it can be to deal with the wrong item, especially after disposing of your previous runner. It's great to hear that our team was able to assist you over the phone, and we truly appreciate your patience as we work to resolve this for you. If there's anything else we can do to help, please don't hesitate to reach out. Your satisfaction is important to us! Warm wishes, Team Runrug

Posted 1 year ago

“Easy to order arrived on time as described great quality”

Helpful Report

Posted 1 year ago

Hi Diane, Thank you for your wonderful review! We’re so glad to hear that your order process was easy and that your item arrived on time and meets your expectations for quality. Your feedback truly brightens our day! If you ever need assistance or have any questions, please feel free to reach out. We appreciate your support! Warm wishes, Team Runrug

Posted 1 year ago

“The rug arrived it was dirty and full of dust and bits, I feel it had been previously used, after a hoover and mop it was fine, but I feel I should not have to do this when buying a new product.”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your rug arrived in less than perfect condition. It’s understandable that you would expect a new product to be clean and ready for use right out of the packaging - I do want to reassure you that none of the products we send out have been used previously. While we strive to maintain high standards of quality, sometimes items may require a little extra attention upon arrival. Your experience certainly isn’t reflective of the quality we aim for, and I appreciate you bringing this to our attention. If you have any images of the runner when it arrived, would you be kind enough to send these through to us using help@runrug.com so that we can look into this more. We value your input and hope to improve your experience in the future. Best regards, Runrug

Posted 1 year ago

“excellent product, will buy again”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you so much for your wonderful review! We’re thrilled to hear that you found our product excellent and that you plan to buy again. Your support means the world to us! If you have any questions or need assistance in the future, feel free to reach out. We truly appreciate your feedback! Best regards, The Runrug Team.

Posted 1 year ago

“Liked the variety of rugs and the prompt delivery. The quality is excellent.”

Helpful Report

Posted 1 year ago

Hi Pat, Thank you so much for your fantastic review! We’re delighted to hear that you liked the variety of rugs we offer and that the delivery was prompt. Your recognition of our quality means a lot to us! If you need any assistance or have further queries, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 year ago

“What a gorgeous product, I've been looking for this runner everywhere. I saved about $3,000 not having to go the custom route. Quick customer service response and fast shipping.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your glowing review! We’re thrilled to hear that you found the runner you were looking for and that our pricing helped you save significantly. It’s great to know our customer service and fast shipping met your expectations! If you need any further assistance or have more questions, don’t hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 year ago

“Excellent service. Great selection and choice of measurement.”

Helpful Report

Posted 1 year ago

Hi Shirley, Thank you so much for your amazing review! We’re thrilled to hear that you found our service excellent and appreciated the selection and choices we offer. Your feedback means a lot to us! If you have any further questions or need assistance, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 year ago

“Really easy company to deal with, with a tremendous amount of choice. The website is extensive and clear. When needed, I will use them again, as my rug is perfect.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your wonderful review! We're so pleased to hear that you found us easy to deal with and appreciated the extensive choice on our website. It’s fantastic to know that you’re happy with your rug! If you have any questions or need assistance in the future, just let us know. We truly appreciate your support and look forward to serving you again! Best regards, The Runrug Team.

Posted 1 year ago

“Very nice carpets”

Helpful Report

Posted 1 year ago

Hi Kim, Thank you for your wonderful review! We're so glad to hear that you think our carpets are very nice. Your satisfaction means the world to us! If there's anything else we can help you with or if you have any questions, please don’t hesitate to reach out. We truly value your support! Best regards, The Runrug Team.

Posted 1 year ago

“Great product .good price . updated my delivery date to fit in with our carpet fitters . was much appreciated by us ..with thanks”

Helpful Report

Posted 1 year ago

Hi Mandy, Thank you for your wonderful review! We’re thrilled to hear that you’re happy with our product and that we were able to accommodate your delivery request. Your appreciation means so much to us! If you have any further questions or need assistance, please don't hesitate to contact us. We truly value your support! Best regards, The Runrug Team.

Posted 1 year ago

“I absolutely love this stair tuner-very classy. However, the in second order I placed there were two spots that had1 1/2” defects spots. I was very disappointed as I could not wait to have the piece returned for a new piece due to my contractor's schedule and move in date in my unit.”

Helpful Report

Posted 1 year ago

Hi Julia, Thank you for your review and for sharing your thoughts with us! We're so glad to hear that you love the stair tuner and find it classy. We truly value your feedback regarding the defects, and we apologize for any inconvenience this may have caused you during your project. Would you be kind enough to forward the images onto our team using help@runrug.com and we will gladly investigate the cause of this. We’re here to help! Best regards, The Runrug Team.

Posted 1 year ago

“FAST SERVICE AND GREAT QUALITY!”

Helpful Report

Posted 1 year ago

Hi Fausto, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our fast service and quality products. Your satisfaction truly means a lot to us! If you need any further assistance or have any questions, please feel free to reach out. We greatly appreciate your support! Best regards, The Runrug Team.

Posted 1 year ago

“Good quality very easy to deal with pleasant experience”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for your fantastic review! We're delighted to hear that you had a pleasant experience and found our service easy to deal with. Your satisfaction is our top priority! If you need any further assistance or have any questions, feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 year ago

Runrug is rated 4.7 based on 8,196 reviews