Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to view products. Easy to order. Good quality and styles”

Runrug 5 star review on 30th November 2023

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Posted 2 years ago

Thank you so much, Alex, for the 5-star rating! We're so glad to hear that our product selection is easy to view and order, and that the quality and styles are up to your standards. We appreciate your kind words!

Posted 2 years ago

“Good quality rugs. Fast delivery and good selection”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We're thrilled that you had a positive experience with our good-quality rugs, fast delivery, and great selection. We appreciate your loyalty and we look forward to seeing you again soon!

Posted 2 years ago

“Great quality runner. Competitively priced. Very quick delivery. Definitely a satisfied customer. Will use again if the need arises.”

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Posted 2 years ago

Thank you, Christopher, for your 5-star rating of Runrug! We are happy that you were satisfied with the quality, price, and the quick delivery of your order. We appreciate your kind words and look forward to serving you again in the future :)

Posted 2 years ago

“Excellent customer service. Courier service lost 1 of 2 parcels but Runrug customer service resolved immediately. Well done !!”

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Posted 2 years ago

Thank you so much for your 5-star rating, Catherine! We really appreciate you acknowledging our excellent customer service and acknowledging that we immediately resolved the issue. Your kind words mean a lot to us!

Posted 2 years ago

“Love my rug very fast delivery easy ordering”

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Posted 2 years ago

Thank you so much for your wonderful 5-star rating of Runrug, Kath! We are so glad to hear that you love your rug and appreciate our fast delivery and easy ordering process. It means a lot to us. Thank you!

Posted 2 years ago

“Lovely rug love it”

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Posted 2 years ago

Thank you so much, Susan, for your 5-star rating of Runrug! We are so glad to hear that you love your rug! Thank you for your kind words.

Posted 2 years ago

“Brilliant rug brilliant service, will highly recommend.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Ray! We're thrilled to hear that you're pleased with both the rug and our service. It's great to hear that you'd highly recommend us!

Posted 2 years ago

“Complete satisfaction from ordering to delivery. Packaging excellent unrolled no creases laid flat immediately looks really chic. The underlay is first class a must have. Well done Runrug 👏”

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Posted 2 years ago

Thank you so much for your kind words, Christine! We at Runrug are so pleased to hear that you had such a positive experience with us, from ordering to delivery. We pride ourselves on providing top-notch packaging and products, and are glad to hear that you are satisfied with our services. Thanks again for taking the time to share your 5-star experience with us!

Posted 2 years ago

“Excellent quality!”

Runrug 5 star review on 29th November 2023

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Posted 2 years ago

“A great shopping experience from start to finish, fast delivery and a great product.”

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Posted 2 years ago

“Great company that really delivers.”

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Posted 2 years ago

“Always quick delivery, and quality rugs, my go too for my runners! Thank you”

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Posted 2 years ago

“Have not received my order”

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Posted 2 years ago

“Not the first rug we have bought from Runrug and will not be the last. Good quality, value and service thank you”

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Posted 2 years ago

“Runrug has an extensive selection to choose from. Our rug is great quality and was a brilliant price. Very fast delivery. We have purchased from Runrug before and are 100% happy with them. A truly 5* service. Many thanks.”

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Posted 2 years ago

“Very happy with my purchase. My carpet arrived quickly and well packaged. Would recommend no problem.”

Runrug 5 star review on 28th November 2023

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Posted 2 years ago

“Attractive rug for the hallway that doesn’t slip. Good value and it arrived very promptly - I’m very happy”

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Posted 2 years ago

“Great service, excellent product - love it!”

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Posted 2 years ago

“Very pleased with the rug, it is quite thick and a lovely colour, very good value, it was also delivered earlier than expected. Would use you again and recommend your company to friends and family.”

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Posted 2 years ago

“Excellent runner for our hallway. Doesn’t curl and is very well made.”

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Posted 2 years ago

Runrug is rated 4.7 based on 7,742 reviews