Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,185 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“They are perfect”

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Posted 2 years ago

“Good quality hardwearing runner for the entrance hall, bought the underlay and the mat stays put on top of carpet which I was really pleased about as others I've tried slide all over. Delivery was super fast runner arrived within 2 days of ordering.”

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Posted 2 years ago

“The service I received was top-class. I was returning one of the two rugs I had ordered and was given all the help I needed to do this at no charge. I was impressed. Then I decided to keep the second rug as I realised the colours would work in the bedroom. Bravo!”

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Posted 2 years ago

“Excellent customer service for a problem I had with a particular rug on a couple of occasions. No quibbles. Rug replaced. Would recommend Runrug.”

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Posted 2 years ago

“Love the color and design of the rug but the ends were not finished and looked like cut off of a roll of carpet - one side had more black than the other side - not even.”

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Posted 2 years ago

Hi Evelyn, Thank you for leaving us a review. The product you have purchased does not require a bound edge. This is shown quite clear in the images provided on our website. If we were to add a bind to this style of rug, it would potentially damage it. It is manufactured in such a way that it will not pull or fray. With regards to the border being uneven, I am very sorry about this. This is not something that we have witnessed on this range before. Would you please reach out to us directly, to provide us with some photos so that we can look into this for you. help@runrug.com Thank you.

Posted 2 years ago

“It wasn’t what I had expected. Although I loved the idea of custom sizing since my area iOS not standard, it was not quality for an indoor area. This was most definitely an outdoor material. Rough to walk on , no backing. I will not use it in the area for which I purchased it for.”

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Posted 2 years ago

Hi Lupita, Thank you for your review. I am very sorry to hear that it wasn't what you expected. As it explains in the product description, the Aztec range has quite a firm feel and they offer very little comfort. This range is not made to be plush and luxurious, it is made to be durable and practical. Typically, this type of carpet is used in offices, schools, shops etc. It also has a black rubber backing, this is of course what makes the product non-slip. Please contact us directly if you would like to arrange a return, we'll be more than happy to help with this. help@runrug.com Thank you.

Posted 2 years ago

“I bought an 11ft long runner for my entrance hallway. It arrived very quickly. ( Several days before they said it would.) The quality of this runner is amazing. It feels very soft on the feet and is nice and thick. I am extremely happy with it and would highly recommend.Runrug.”

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Posted 2 years ago

“would not recommend just cut straight off the roll making pattern unequal both ends terrible to look at will not purchase again”

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Posted 2 years ago

Hi Charles, Thank you for taking the time to leave us a review. As I hope you can appreciate, our rugs are prepared for our customers at 'any length'! This means that our customers can choose how long they would like it to be. Naturally, as the rugs are cut from a larger roll at specific lengths, the pattern will not always be equal for the full length of the rug. This is quite common with runners. I apologise but this cannot really be avoided, as if we were to prepare the rugs this way, we would have a very large surplus of stock, which we could not use. Please do feel free to reach out to us directly and we'll be more than happy to work with you regarding an exchange or a refund. help@runrug.com Thank you.

Posted 2 years ago

“Pleased with the hall runner especially that I got the length. I shell be ordering stears runner next . Thank you”

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Posted 2 years ago

“Bought my first stair runner almost 6 years ago from this company the quality is fantastic, only due to re decorating my full house I have opted for a new runner.”

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Posted 2 years ago

“Easy transaction, just as it should be. EXCELLENT Thanks”

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Posted 2 years ago

“Excellent quality, design and condition.”

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Posted 2 years ago

“Excellent service, fast delivery and quality runner for hallway. Very happy customer!”

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Posted 2 years ago

“I love the rug but I'm a bit disappointed that the length has just been cut off a big roll without finishing off the raw ends. Also one end isn't entirely straight.”

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Posted 2 years ago

“Order delivered efficiently and as expected. Thank you.”

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Posted 2 years ago

“Exactly what I was looking for. Delighted with the runner. Great service all round.”

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Posted 2 years ago

“Very quick service with exactly the product we wanted. Choice of colours is great too.”

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Posted 2 years ago

“Our small order was delivered the next day. There was a very unusual quality problem but a replacement was shipped off by them without delay and return of the faulty item was very easy. I would not hesitate to buy from them again. Thanks Joe Bloomfield.”

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Posted 2 years ago

“Expensive low quality nylon runner arrived faulty , Runrug only prepared to offer tiny discount for the fault, returned.”

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Posted 2 years ago

Hi Glyn, Thank you for leaving us a review. After having a look into the issue we faced with this order, I can see that there was just a small, loose piece of binding thread. I do apologise for this, we certainly should have made sure that the binding was up to standard before sending this out to you. My colleague did say to you, that this could have been very easily repaired/rectified. I can see that we have also given instructions for this and we even offered to do this for you, if necessary. Unfortunately at this time, we felt that this did not warrant the amount of discount that you were asking for. However, we were still more than happy to try and work with you, with regards to finding a suitable resolution. Of course, you have just opted to simply return the rug to us for a full refund and that is absolutely fine. We are very sorry that we could not reach an agreement on this occasion. Thank you.

Posted 2 years ago

“I was impressed with the quick delivery. The runner was sent from England to Minnesota and arrived five days after the order was placed. The runner was exactly as described. I would buy from them again”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,185 reviews