Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“This was the only site I could find the size I wanted. The range of sizes in a number of different products was admirable. The rug was good value and delivered within 4 days.”

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Posted 2 years ago

“Very pleased with the item purchased. Plus delivery earlier than expected”

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Posted 2 years ago

“Excellent product Good customer service Unique product offering for a one off customised hallway runner Difficult to purchase this runner for size anywhere else”

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Posted 2 years ago

“Great company,great costumer communication,5 stars from us.”

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Posted 2 years ago

“Fantastic rug, hard waring and looks exactly how it looks on the website - 5 stars *****”

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Posted 2 years ago

“Excellent choice and website easy to follow. My rug turned up in good time and the quality is excellent. The colours are vibrant, just what we needed. Many thanks”

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Posted 2 years ago

“Absolutely brillant service I got exactly what I ordered an great quality and fast delivery”

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Posted 2 years ago

“I have still not received my order from u through Evri.It was originally due to be delivered on the 24th of Nov 2023 and it is now the 28th of November and still no sign of it being delivered or indeed according to Evri yet being out for delivery only in their possession.This is very disappointing and also worrying.Very -no update on this situation received in last 2 to 3 days.”

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Posted 2 years ago

“Very good service and quick delivery. Overall we are satisfied however our mat was obviously cut to size from a roll and unfortunately, it was not cut straight so after paying £38 we have had to cut the edges straught eith a pair of scissors.”

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Posted 2 years ago

“Rug runner looks good in hallway. Customer service was prompt when i had an issue about the delivery and sorted very quickly.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Lovely rug, exceeded expectations.”

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Posted 2 years ago

“Nice looking. Easy to order and plenty of sizes - Quick receipt, and easy to handle.”

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Posted 2 years ago

“Good quality,very pleased with the product.”

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Posted 2 years ago

Hi Carole, Thank you so much for your generous 5-star rating of Runrug. We are so glad to hear that you are pleased with the product - high quality is always our aim.

Posted 2 years ago

“Sent wrong rug, tried to email but emails would not go through. Wrong email. Not happy.”

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Posted 2 years ago

Hi Samantha, It's very upsetting to hear that you received the wrong product and that you have had difficulties getting in contact with us. Please contact our Customer Service Team at help@runrug.com and we will work to resolve this :) We deeply apologise for any inconvenience caused by this mistake.

Posted 2 years ago

“I am very pleased with my hall runner it's very good and not to expensive.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We are so proud to know that you are pleased with your hall runner. It's great to hear that it is both good quality and reasonably priced. Thanks again for your kind words!

Posted 2 years ago

“Beautiful design. Very cheaply made.”

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Posted 2 years ago

Thank you, Bebert, for your feedback on Runrug! We are committed to providing the best customer experience and we appreciate your honesty. We appreciate your feedback on both the design and qaulity.

Posted 2 years ago

“Nice quality rug. I am very pleased with my new stash r runner!”

Runrug 5 star review on 23rd November 2023

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Posted 2 years ago

Thank you so much, Janine, for your 5-star rating of Runrug! I'm so glad to hear that you're pleased with the quality. It means a lot to us knowing that you're a happy customer :)

Posted 2 years ago

“Quality products--excellent customer service.”

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Posted 2 years ago

Thank you for your amazing 5-star review of Runrug! We are so pleased that you have enjoyed the quality of our products and our excellent customer service. We thank you for your support!

Posted 2 years ago

“Excellent service. Super fast turn around time and delivery on 2 separate orders. Highly recommend!”

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Posted 2 years ago

Thank you so much for the 5-star rating, Kathi! We really appreciate your kind words about our excellent service, super fast turn around time and delivery, and are thankful that you highly recommend us. We are also very grateful for your loyalty and support!

Posted 2 years ago

Runrug is rated 4.7 based on 7,742 reviews