Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,188 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Disappointed with the rug as the ends are not finished and are causing guests to trip!! Not a quality product!”

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Posted 2 years ago

Hi Anwen, Thank you for leaving us a review. I can see you have purchased our 'Leyla Black'. This is an extremely durable and heavy-duty, commercial grade carpet runner, and the edges are not supposed to be finished. (This is not the style of rug that has finished edges). Due to the weight and the design of this product, this certainly also should not be causing anybody to trip up. Could I ask where the runner has been placed and also what type of flooring has it been laid on top of? We believe this product is very clearly represented on our website and the images do show what the product looks like. Please could you reach out to us directly to discuss this, we'll be more than happy to advise and support you where necessary. help@runrug.com Thank you.

Posted 2 years ago

“The runner looks great and was easy to work with.”

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Posted 2 years ago

“Great sevice , kept me in touch with the delivery, good quality runner as described and delivered quickly at no extra charge, highly recommended”

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Posted 2 years ago

“We ordered two runners for the kitchen. They were delivered ahead of the scheduled time. The website was easy to use. We particularly liked being able to see the runners in situ. There was so much choice that it was difficult to make a decision.”

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Posted 2 years ago

“We are very happy with the quality of the runners we purchased and how quickly we received the product”

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Posted 2 years ago

“Very good service, rugs arrived much sooner than anticipated”

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Posted 2 years ago

“Colours are exactly what we wanted”

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Posted 2 years ago

“Hi very pleased with the delivery of order NoUK240027 on laying, noticed down one side part of runner was not laying flat left it a few days hoping it would correct itself but as of today 31-3-24 it has not would be interested in your thoughts regards N F Willis”

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Posted 2 years ago

Hi Norman, Thank you for leaving us a review. More often than not our carpet runners will lay completely flat on the floor, however, on the odd occasion we do experience some products which are less likely to "play ball" and they need some encouragement to stay flat. Please try rolling your carpet runner the opposite way! - Sometimes our products become cold and rigged during transport which can result in the edges turning slightly upwards. If this is the case we'd suggest rolling your carpet runner the opposite way, backing side in, which will encourage the corners/edges to turn downwards, instead of upwards! Generally, the rug will settle and acclimatise on its own, given some time. Please don't hesitate to reach out to us directly, if you need any further assistance. Thank you.

Posted 2 years ago

“It matches my big rug very well I am very pleased and it came so quickly”

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Posted 2 years ago

“Tapis épais qui ne glisse pas. Belles finitions. Motif original.”

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Posted 2 years ago

“Bought the runner for our caravan. Fits perfectly and look great.”

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Posted 2 years ago

“I am so pleased with my hall runner, it's excellent quality for the money and the non slip underlay is brilliant. I love the African inspired design. Really makes my hall look so much better.”

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Posted 2 years ago

“Good choice of rugs; easy ordering process; excellent delivery performance”

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Posted 2 years ago

“Love runrug this is my second purchase great quality and price”

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Posted 2 years ago

“Very pleased with my purchases. They arrived on time and just what I was looking for”

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Posted 2 years ago

“The runner was exactly as described and we are very pleased with it. The none slip underlay worked fine and did not show under the runner. The delivery service was very good, it came on time we were advised. The customer servive very helpful and understanding.”

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Posted 2 years ago

“Good communication delivery time okay quality of runner what I would expect for the money I paid. Overall pretty satisfied!”

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Posted 2 years ago

“Very pleased with the quality and design of the rug. It arrived promptly which was good. Will use the company again.”

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Posted 2 years ago

“delivered promptly good quality product product wel done runrugs a very satisfied customer”

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Posted 2 years ago

“The rugs are beautiful, quality is great, comfort wonderful & the service is fantastic! Got my rugs in a week! And I will be ordering again!”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,188 reviews