Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“Good value”

Posted 2 years ago

Thank you, Roger, for your 5-star rating of Runrug! We appreciate your feedback and are delighted to hear that you think we offer good value.

Posted 2 years ago

“Although I received my rug on the day. There was no delivery note or returns info. When i unwrapped the rug it was Blue even though i ordered Lasis Beige and the rug was labelled Lasis Beige it was BLUE. I have had to keep it as i had no way to return it. so now i have a hall runner with 2 different colours. doesn't look great.”

Helpful Report

Posted 2 years ago

Hi Christine, We are so sorry to hear you've had to experience this upon receiving your order. To return this, please contact our Customer Service Team at help@runrug.com and we will assist you in doing this. Again, we deeply apologise for any inconvenience caused by this mistake and hope that it can resolved ASAP for you.

Posted 2 years ago

“Lies flat, looks good - just what I wanted. Delivered promptly”

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Posted 2 years ago

Thank you for your 5-star rating of Runrug! We are glad that it lies flat and looks good - just what you wanted! Thank you for your support!

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Thank you so much for your generous 5-star rating, James! We are so glad that you are a loyal customer and that you have had such an excellent experience with Runrug! Your support is much appreciated.

Posted 2 years ago

“Very pleased looks great in my hallway”

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Posted 2 years ago

Thank you so much, Maureen! We are delighted to hear that your order looks great in your hallway. Thanks again for taking the time to leave your feedback!

Posted 2 years ago

“Lovely runner recommended by staff at Runrug. What service!!! The one I wanted was discontinued. Looks amazing g in the hallway”

Runrug 5 star review on 9th December 2023

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We're so glad that our Customer Service Team at Runrug were able to recommend it to you. We're sorry that the one you initially wanted was discontinued, but we're glad that we still helped you find that perfect fit! We really appreciate your kind words and support :) P.S. - IT LOOKS GREAT!

Posted 2 years ago

“I ordered a gripper and underlay pack to fit our stair runner. It was easy to do, just had to enter the number of steps and everything was calculated. Received regular updates from Runrug and courier - very efficient and delivery was quick too.”

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Posted 2 years ago

Thank you for your brilliant review! We are happy to hear that you found the Underlay and Gripper pack a breeze to order and that we were able to keep you updated on your quickly delivered order. Thanks again for taking the time to leave such valuable feedback!

Posted 2 years ago

“Could not rate this business highly enough. Nothing no bother to Runrug. Exceptionally excellent customer care.”

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Posted 2 years ago

Thank you for your 5-star rating, Zara! We are glad to hear that you could not rate us highly enough and that you appreciate our exceptional customer care. We strive to ensure that nothing is ever a bother here at Runrug, and we are glad our efforts were noticed!

Posted 2 years ago

“Website easy to use. Delivery as stated and very quick. A bit more pricey than other sites, but offered wider runner than others and I needed that width.”

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Posted 2 years ago

Thank you for your 4-star rating, Jillian! We are pleased to hear that you found the website easy to use and the delivery was as promised. We are glad that you found exactly what you needed!

Posted 2 years ago

“I was a bit wary when ordering my rug as we had bought rugs from other companies online which were pretty rubbish on arrival. I have to say, runrug is excellent quality and I am beyond delighted with it and would definitely order from them again.”

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Posted 2 years ago

Karen, thank you so much for your amazing 5-star rating of Runrug! We are delighted to hear you are happy with the quality and that you would return to us. It means so much to us, we can't wait to see you again soon!

Posted 2 years ago

“Was hoping that these would be a great solution to our high traffic problems, but have been extremely disappointed. We bought three pieces of different sizes. Two of the three won't lay flat and curl up on the ends which becomes a trip hazard. We've tried reverse rolling and even acing them upside down for days, but to no avail. We are truly disappointed.”

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Posted 2 years ago

“Perfect service”

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Posted 2 years ago

Thank you, Aaron, for giving Runrug a 5-star rating! We are so pleased you have enjoyed our services. We strive to ensure perfect service to every customer, and we are glad that you have been able to benefit from our products and services. Thank you again for your kind words.

Posted 2 years ago

“We are very pleased with the service and the quality of the runner we purchased. Thank you Runrug.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Lesley! We truly appreciate your feedback and are glad that you are pleased with both the service and the quality of the runner you purchased. Thank you for choosing Runrug!

Posted 2 years ago

“Excellent quality rug, good value and fast delivery”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We really appreciate your feedback, we are so glad that you loved your rug - we strive to provide excellent quality rugs at good value with fast delivery. Thank you for your positive review!

Posted 2 years ago

“Love my rug. Beautiful quality and I shall be ordering more!!”

Runrug 5 star review on 5th December 2023

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Posted 2 years ago

Thanks so much for the 5-star rating, Sandra! We're so glad you love your rug and that it's such beautiful quality - we look forward to you continuing to shop with us!

Posted 2 years ago

“Ordering was simple, delivery was earlier than stated. Return was easy, and refund came through when I was told it would. Reordered rug delivered on-time. Would highly recommend this company”

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Posted 2 years ago

WOW, thank you so much for your 5-star rating of Runrug! We are delighted to hear that ordering was simple, delivery was earlier than expected, return and refund process were smooth, and your reordered rug was delivered on-time too! Your loyalty is highly appreciated! We look forward to doing business with you again soon.

Posted 2 years ago

“Easy to use site with accurate stock information. Prompt dispatch of goods & goods as described when received.”

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Posted 2 years ago

Thank you, Paul, for your great 5-star rating of Runrug. We are delighted to hear that you found our site to be easy to use with accurate stock information. We strive to make sure all deliveries are prompt and goods arrive as described. Thank you again!

Posted 2 years ago

“I purchased a runway rug from a Runrug website, but unfortunately, we chose the wrong dimensions. I reached out to the customer service team to inquire about the return process. The team was extremely helpful and patient, which put me at ease. I intend to return the hallway runner rug and will order a new one with the correct dimensions. definitely recommending this business.”

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Posted 2 years ago

Thank you so much, Mohammad, for your 5-star rating! We are thrilled that the customer service team was able to put you at ease with your return inquiry. We're sure that the new hallway runner rug with the correct dimensions will be perfect :) Thanks again for your continued support!

Posted 2 years ago

“Good communication, speedy delivery, carpets as stated - all good. One roll missing but may be the courier at fault.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Carol! We greatly appreciate your loyalty and are thrilled that you were pleased with our customer service and speedy delivery. We apologise for the delay with the missing roll, if you still haven't received this, please contact our Customer Service Team (help@runrug.com) and we will look into this further for you :)

Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Carol! We greatly appreciate your loyalty and are thrilled that you were pleased with our customer service and speedy delivery. We apologise for the delay with the missing roll, if you still haven't received this, please contact our Customer Service Team (help@runrug.com) and we will look into this further for you :)

Posted 2 years ago

“Was impressed with the fast service and quality of the rug”

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Posted 2 years ago

Thank you, Shirley, for your 5-star rating of Runrug! We are so glad you were impressed with the fast service and quality of the rug! We appreciate your kind words and look forward to being able to serve you again in the future.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews