Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,563 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Absolutely delighted with both the service and the hall runner. It looks great!”

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Posted 2 years ago

“Probably the most friendly, efficient and helpful customer service I have ever experienced combined with an excellent product and prompt 1 day delivery and I would recommend them completely.”

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Posted 2 years ago

“The rug is just perfect for my new kitchen, beautiful.”

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Posted 2 years ago

“ordered online, very quick service. Items delivered. Both rugs look lovely in my hallway.”

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Posted 2 years ago

“Great service - easy to order and quick delivery. Really liked that rugs could be ordered to specific size.”

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Posted 2 years ago

“The shipping was super fast the runners are amazing very nice, so easy with the non slip backs. Can’t say enough great things about this product!”

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Posted 2 years ago

“Love our stair runner, very pleased with it, looks great. Thanks”

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Posted 2 years ago

“So pleased with my new hall way runner. Looks great. Good value for money, I would recommend this service.”

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Posted 2 years ago

“Nice quality rug good price”

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Posted 2 years ago

“Great 6m runner that goes beautifully with our newly stripped floor.”

Runrug 5 star review on 27th August 2024

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Posted 2 years ago

“Loved the product I received...it looks amazing and I'm very happy with the quality. I made a mistake on the order and they caught it on their end. I was grateful for their attention to detail.”

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Posted 2 years ago

“The customer should be able to specify the actual length of runner reqired at the initial point of order rather than sending a separate message. The product was thinner than expected but does the job. Advantages it was cut to size and stitch finished on he ends. Communication and delivery was good. Price was fair.”

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Posted 2 years ago

“First class runner, came as described and well packed. The end was square to.the sides which made the fitting of the runner on the stairs so much easier. I fitted it with a good quality underlay and it feels and looks supperb.”

Runrug 5 star review on 26th August 2024

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Posted 2 years ago

“Was very happy with my purchase. Exactly as I pictured in my head and very prompt delivery.”

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Posted 2 years ago

“Very quick delivery. Lovely and plush. We got a discount on the rug that made the price very reasonable. Would recommend and will use again”

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Posted 2 years ago

“Lovely colours and seems good quality”

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Posted 2 years ago

“I was looking for an extra long hall runner and the choice at Runrug was excellent. Delivery was really quick and quality is very good. I will definitely use again.”

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Posted 2 years ago

“Lovely rug Delivery on time”

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Posted 2 years ago

“Very pleased with my purchase, good quality. Delivered next day-amazing service!!”

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Posted 2 years ago

“We ordered a particular length for our hallway and it's perfect. The colour and design are accurately represented on the website and the pile is nice and tight, so should be very hard wearing as well as easily cleaned, but it's softer on the feet than a jute-type runner; our Dachshund loves it! Delivered on time only a few days after ordering. Excellent value and quality and has been much admired already by several visitors.”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,563 reviews