Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,425 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,425 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poorly packaged as wrapping was half hanging off when it arrived, their courier then decided to throw my rug behind my wheelie bin into mud.Never left a note either so it was there all weekend, could have been stolen...No email etc that confirmed delivery either.”

Helpful Report

Posted 4 years ago

“Easy website, easy to pay, quick delivery. Carpet fairly good quality for the price. No info on website how to fit the stair runner. The underlay for stairs kit looks like a a load of scrap underlay and broken grippers - so read the website carefully - as its not a kit - its a make your own shapes and sizes to fit the runners and underlay. The stair runner is longer than expected, so all our pre purchase measuring went out the window. Ordered a 540 received at least 565.... Making the runner fix to the grippers is really hard - and we resorted to tacking it in place with a hammer and nails.”

Helpful Report

Posted 7 years ago

“Received a stair runner that was 3.5” longer then ordered. This would not be a problem for a normal hallway runner but for a stair runner, the correct fit length is critical. Return was easy and communication for shipment of the correct length replacement product was relatively painless. Initial problem caused a 1 week delay. Otherwise product quality and fit was very good once the issue was corrected.”

Helpful Report

Posted 5 years ago

“We were pleased with the hall runner quality and the prompt delivery. However once we laid it out and cut it to the appropriate length needed we realised the trims along either side of the full length are actually different widths.....two inches along one side and two and a half along the other.I don’t want to trouble to return it now but would be grateful for a small refund.”

Helpful Report

Posted 4 years ago

“Rugs are off an basic quality and arrived in very flimsy packaging which was burst on arrival. Positively they arrived on time, just a pitty that the courier didn’t give a delivery window so had to wait in the whole day until parcel arrived early evening. Tried to contact courier for a delivery window but unable to speak to anyone, just a recorded message.”

Helpful Report

Posted 5 years ago

“I’m sorry to say our rug still moves! Any other ideas? I have received a full refund from this company. I would recommend them for true customer service.”

Helpful Report

Posted 4 years ago

Runrug is rated 4.7 based on 8,425 reviews