Reserve Limited Reviews

Name: Reserve Limited
Address: Unit 32 Stretford Motorway Estate, Manchester, Unit 32 Stretford Motorway Estate, Manchester, Manchester
Rating: 4.79

4.8 Rating 358 Reviews

95 %

of reviewers recommend Reserve Limited

Company Reviews

Product Reviews

Metrics

4.8

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Speediest wine delivery ever! :)”

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“Easy to find wines of my choice on their website. I failed to enter delivery required, which they picked up. They contacted me and the error was easily corrected. My order was delivered very promptly”

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“Ordered a gift late afternoon and delivered 1pm next day to London, fantastic service!”

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“Great service thank you Christine Crawford”

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“Fast efficient service. I’d definitely recommend them.”

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“We've been shopping at Reserve wines for a number of years now, you can't get any better. Obviously the wines are fantastic, but what I love is that the team spend time with you to find wines that you really like, or to go with a meal or even for a gift. They are fabulous at what they do. The subscription service is great, you get to try new wines as regularly as you like, it's so nice to try different things. Can't recommend them highly enough!”

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“As the wines are still to arrive this would be difficult.”

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Hi Matthew, I'm really sorry about this - I've just looked into your order for you. It was picked up on Thursday but there was a delay with Parcelforce. It's out for delivery today. Many apologies once again. Best wishes, Frankie

“For some reason my order has been sent to a store 14 miles away rather than to my home address”

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Hi Chris, I'm really sorry that you've had this experience with us. Looking at your order, Click and Collect was selected as the delivery option, but I appreciate that this might have been by mistake. I can also see that we've been in contact with you about the collection. We do normally double-check if a click and collect order is for a postcode not in Didsbury, so apologies if this wasn't done. I'll send you an email about this to make sure we can resolve things. Best wishes, Frankie

“Awesome customer service”

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“According to Parcelforce, the order has failed to be delivered twice, and returned to the sender. The first time was because of the packaging from your end being not appropriate and no idea why it was not delivered. Very very disappointing and after one successful order I'll not be using your business. Apologies for being so negative, but I was really hoping that the crate would be delivered to my dad in time for Xmas.”

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Hi Samuel, I'm really sorry that you've had this experience with us. We received your order from Parcelforce back twice over the Christmas period and did immediately resend it out for you, but once it leaves our HQ, I'm afraid we have little control over how the package was handled. We are working on improving our packaging in the most sustainable way that we can and I do apologise that your father wasn't able to enjoy his wine as originally planned. Best wishes Frankie

“Speedy delivery! Thank you!”

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“My 2nd time to use Reserve Wines for Christmas gifts online in Covid times & am so pleased with the service, looking forward to visiting the shop in person post Covid”

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“Wonderful personalised service and great products - I love using local suppliers and Reserve wines really don’t disappoint”

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“Never recieved the wine”

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Hi Emma, I'm really sorry to hear that you've had this experience with us. Looking into this through Parcelforce, we can see the parcel was flagged with an insufficient address. This meant that the parcel was held in Parcelforce's depot and unfortunately we weren't notified about this. You should have received an update from Parcelforce about this at the time however. I'm afraid we have little control once we hand the wine over to our delivery partners and I apologise that this happened to your parcel. I can see that it's now been delivered to you. Once again, many apologies and I hope you're now able to enjoy the wine. Best wishes, Frankie

“First time I have ordered on line. So easy, great communication and fast delivery. Absolutely brilliant.”

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“Thank you for the great service. I placed a few Xmas gifts on order for collection. I was emailed to check that I wanted collection as I qualified for free delivery. Upon collection, I was offered assistance to help carry the bottles out to my car. I really appreciate the thoughtful service. Thank you.”

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“Very fast delivery and very happy recipients.”

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“Excellent selection of wines and great service.”

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“Outstanding choice of wines and an excellent website. Orders well packaged and delivery is reliably fast. I love to stock up with Reserve.”

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“I have been a customer of Reserve on Burton Road for many years. It’s a great little shop with friendly, knowledgable staff and they have never made a bad wine recommendation to me.”

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Reserve Limited is rated 4.8 based on 358 reviews