Reserve Limited Reviews

Name: Reserve Limited
Address: Unit 32 Stretford Motorway Estate, Manchester, Unit 32 Stretford Motorway Estate, Manchester, Manchester
Rating: 4.79

4.8 Rating 356 Reviews

95 %

of reviewers recommend Reserve Limited

Company Reviews

Product Reviews

Metrics

4.8

Based on 356 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Overall I wasn’t blown away by the experience. I had been bought a gift voucher to use and put this towards a six-bottle case of wine. Once I’d bought it, communication was slow and I felt like I was having to chase. In the end, it took a week between my order and then being able to collect which I thought was a bit slow. When I arrived to collect from the store in Macclesfield, it felt chaotic. There were two staff on duty, one of whom was doing drinks and the other was seemingly doing something on the phone. I waited about ten minutes before I was even acknowledged. When I did speak to someone, it took about thirty seconds to give me the box. It was as though it was neither person’s job to deal with the shop side of the business.”

Helpful Report

Hi Neil, Thank you for sharing your experience with us. I’m sorry to hear that your visit didn't meet your expectations, and I appreciate your candid feedback. We strive to provide efficient service and it seems like we fell short this time. Your observations regarding our communications, staff engagement and acknowledgment are invaluable, and we will address these issues with our team to ensure that all customers feel well-informed of their order progress and welcome at site. We are grateful for your patience throughout the process, and your insights will certainly help us improve our service going forward. If there's anything else you'd like to discuss or if we can assist you further, please feel free to reach out. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, David

“I ordered a 2019 glorious and you sent me a 2020.... completely different grape and am still waiting for a response from phone call and email... appalling service.”

Helpful Report

Hi Ronald, Thank you for your feedback, and we're very sorry for the mix-up with your order. The correct 2019 Glorious has now been dispatched and is on its way to you. We completely understand your frustration, especially given the delay in responding. This was due to our office and warehouse being closed over the Easter weekend bank holidays, which unfortunately caused a temporary disruption in our usual service levels. We always aim to offer a smooth and efficient experience, and we're sorry we fell short this time. If there's anything further we can do to help, please don’t hesitate to reach out. Best regards, David

“Prompt delivery and excellent wines”

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“Excellent thanks”

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“Absolutely love the Amie dealcoholised sparkling rose. So does everyone else I have given it to. Really delicious and just like the real deal. Summer wine sorted. Thank you.”

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“Great choice of wines whatever your price range. Love the tasting notes from Kate, really helpful when looking for new bottles to try. Swift delivery too. Thanks and cheers”

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“Great! No complaints”

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“The website was really easy to use and informative about the wines enabling me to make decisions based on what would complement the meal. Delivery was fast and I was updated on tracking information. Looking forward to opening the wines this weekend for mothersday!”

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“Great service and delivery as always. Wine choice excellent and very interesting.”

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“Super thank you! As always”

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“Good value easy to access service. X”

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“We ordered the blind red wine tasting box for valentines. It was great, well packaged and a great idea for a dinner party or date night. The wines were great and we really enjoyed it”

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“Great service, well packaged, all glasses arrived intact and on time. Great price for the glasses I wanted. Would definitely recommend and use again. Bought as a Wedding gift - delighted recipients.”

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“The website was very user friendly and the ordering process straightforward. The gift was delivered as expected. What’s not to like 👍”

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“I haven't drunk any of the wine yet, but I know that I like it as I drunk it at The Hound in Chiswick last Saturday The delivery was fine thanks”

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“Excellent service, prompt and efficient and excellent wines”

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“My sister in law recommended Reserve Wines for alcohol free cava. I've ordered Vallformosa (an organic cava creator) and got a completly recyclable compostable packaged bottle within a couple of days. The pricing for delivery was far more reasonable that every other search result. And the note inside was lovely. Plus - I liked the Vallformosa - so a big win all round. Thank you”

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“Friendly, prompt and helpful service, quick delivery and great bottles of wine. Thanks so much!”

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“Very easy website. Great selection of products . Delivered on time . Highly recommend. Will definitely be using them again.”

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“Order came quicky...great wine!”

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Reserve Limited is rated 4.8 based on 356 reviews