“I had a slight problem with my order, it looked like the bottles may have taken a knock in transit and the service I received after raising this was first class. No quibbles, no fuss, super courteous and fast professional responses led to quick replacements being sent out. Customer Service done right, many thanks to Matthew.
I will certainly be continuing to shop here, one very happy customer.
And obviously the wine was excellent and at a great price.”
“My wine arrived on time, beautifully packed and what we've tried so far tastes great! Would definitely recommend if you're looking to try something new”
“It all went a bit awry when the intended recipient of my gift would not accept a "cold call" to arrange pick up. I arranged to pick up the parcel at Bents Garden Centre myself, so far so good, but was then never informed that it had arrived! Ah well...got it in the end and all's well that ended well!”
“Easy to order and super quick delivery. The wine was a gift so I contaced them separately to add a note, which they did and kept me informed of the order progress.”
“This is as scam. £30 taken for tickets to a wine tasting. Email confirmation of the order, email to indicate that my “wine”?? Would be shipped in the next 24 hours, nothing turned up. Why not distribute the tickets via email? Did I have to got to Didsbury to pick up?? Who knows??
Steer clear of Reserve Wine tasting events in the future.”
Hi George, thanks very much for flagging this with us - we're really sorry that you had this experience. A member of the team will be in touch over email to resolve this for you
“Every bottle of wine I’ve got from reserve has been spot on! They know so much about interesting, unusual and delicious wines! They are also very friendly and accommodating. Definitely best wine shop in Manchester, and likely the UK!”
“Reserve is a ovely company with a real warm family feel to it. Every member of staff I’ve been in contact with, is professional, efficient, knowledgeable, but most of all gives the impression they love their job. The range of wine is pretty good too.”
“Wine tasting was everything we could have wanted and more. Gary and Henry were their usual amazing selves, making everyone feel welcome and at home. We went as a uni reunion and it did not disappoint. Our favourite wine shop, favourite people & we can’t wait to go to another!”
“A gem! First used in April 2020 to send a gift. Excellent selection, easy to order online and prompt, professional delivery. Both my parents and I have made several orders since, and the standard is consistently high. Love the championing of smaller and/ or organic producers. Hope to make it to Didsbury one day and visit the shop, but will be a regular customer online until then!”
“Amazing wine, staff are excellent and great at going through all the wines for different events or palettes. Wine tasting experiences I would highly recommend”
