Reserve Limited Reviews

Name: Reserve Limited
Address: Unit 32 Stretford Motorway Estate, Manchester, Unit 32 Stretford Motorway Estate, Manchester, Manchester
Rating: 4.80

4.8 Rating 325 Reviews

95 %

of reviewers recommend Reserve Limited

Company Reviews

Product Reviews

Metrics

4.8

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“A good selection of wine cases to choose from and we're delivered quickly.”

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“Web easy to use. Delivery on time. Excellent service.”

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“As always - the easiest website, the best wine, excellent delivery. No complaints. Such a positive experience. Everything so straightforward.”

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“Efficient service, wine delivered two days after ordering.”

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“Great selections and quick delivery. It was packed and shipped the same day and recieved the day after next. Delivery was one day later than expected, but that was because Parcel Force didn't allow me to change the delivery time.”

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“Easy website to order from quick delivery and confirmations would highly recommend”

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“A good selection of Wines & Shhhhhh they nearly always have Cassis availablee, & helpful Staff.”

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“Excellent service, well packed, prompt delivery and lovely red wine.”

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“Quite efficient from ordering to delivery”

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“Great website, quick delivery and nice wine too”

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“Good service from start to finish”

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“Excellent service - ordered a case of wine as a gift which arrived promptly, well packaged and I was kept up to date with details from the moment of order. Would definitely recommend”

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“Great! Love the pakaging and the bag is great. Perfect as I bought it as a gift!”

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“I am happy with the website and how easy it was to place my order but dissapointed that there is no option to select a delivery date. My order is going to be delivered much earlier than I wanted it to be for a Christmas gift.”

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Thank you for your feedback. We're so glad to hear you found our website easy to use and the ordering process straightforward – that’s exactly the experience we aim to provide. We’re sorry to hear that the lack of a delivery date option has caused an inconvenience, especially as this was intended as a Christmas gift. While we strive to deliver orders promptly, we understand the importance of being able to choose a preferred delivery date, and we do try to accommodate this where possible. We’re actively exploring options to improve this feature for the future. In the meantime, if there’s anything we can do to assist please don’t hesitate to get in touch. Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve. Thank you for choosing us, and we hope to welcome you back again soon. Kind Regards, David

“Quality wines at quality prices.”

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Hi Les, Thank you for your kind review! We're delighted to hear you’re enjoying our selection of quality wines and find them to be great value. Your satisfaction means the world to us, if there’s anything we can do to assist you in the future or if you’d like recommendations, please don’t hesitate to get in touch. We look forward to welcoming you back soon. Kind Regards, David

“Good price for the wine, delivered as promised.”

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Thank you for your kind review! We're delighted to hear you were happy with the price of the wine and that your order arrived as promised – it’s exactly the experience we aim to provide. If there’s anything we can do to assist you in the future, whether it’s a recommendation or help with an order, please don’t hesitate to get in touch. We look forward to serving you again soon. Kind Regards, David

“Wines were ordered as a birthday gift. The parcel arrived on time and was tracked throughout its journey. Will likely consider Reserve Wines in the future. Thanks”

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“Service from the point up to delivery was very smooth and easy. Unfortunately let down by choice of courier as have yet to receive goods after an “attempted” delivery. No sign on the ring doorbell or any evidence they have been to the house unfortunately.”

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Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the ordering process smooth and easy, but we’re very sorry to learn about the issue with your delivery experience. We’ve checked our records and can see that your order has now been successfully collected. We truly appreciate your patience while this was resolved. We understand how frustrating it must have been to encounter difficulties with the courier, and we’ll be sharing your feedback with them to help improve their service. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Your experience matters to us, and we hope to serve you again with the level of service you expect and deserve. Kind Regards, David

“Always great service and excellent wines. i live miles away, so only use online.”

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Thank you for your wonderful feedback! We're thrilled to hear that you’ve consistently enjoyed great service and excellent wines from us. It’s fantastic to know that we can bring a bit of our shop to you, no matter how far away you are. Your continued support means so much to us. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. We look forward to serving you again soon! Kind Regards, David

“A bit of a disappointment as I was looking to buy a mixed wines and all I got was 2 wine gift boxes - I will be returning these but of course I will lose money because I have to pay postage.”

Helpful Report

Thank you for sharing your feedback. We’re sorry to hear about the misunderstanding regarding your order – we completely understand how this situation might have been disappointing for you. We’re glad to confirm that your return has been processed and a full refund issued. While we aim to make our product descriptions as clear as possible, your experience has highlighted an opportunity for us to review this further to avoid any confusion in the future. We also appreciate your understanding regarding the return postage, as it’s something we’re required to uphold under our returns policy. That said, we hope this experience won’t deter you from shopping with us again, and we’d be happy to assist you in finding the perfect mixed wines next time. If there’s anything else we can do to help, please don’t hesitate to get in touch. Kind Regards, David

Reserve Limited is rated 4.8 based on 325 reviews