Reserve Limited Reviews

Name: Reserve Limited
Address: Unit 32 Stretford Motorway Estate, Manchester, Unit 32 Stretford Motorway Estate, Manchester, Manchester
Rating: 4.78

4.8 Rating 430 Reviews

94 %

of reviewers recommend Reserve Limited

Company Reviews

Product Reviews

Metrics

4.8

Based on 430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confusing info / lack of info about how to buy an online gift voucher and how it would be delivered to the recipient. Turns out it wouldn’t be delivered but to me and I have to email it onwards. Had to ring the shop to ascertain s that and that member of staff had to seek guidance from I think the IT team to answer my query. All sorted in the end but not a smooth customer journey. Also why can’t a voucher bought online (in York) be used in the shop by a family member, the recipient, in Manchester?”

Helpful Report

Hi Jamie, Thank you for your feedback, and I truly apologise for the confusion you encountered regarding our online gift voucher process. We understand that clarity is key, and it's unfortunate that the delivery method wasn't communicated clearly. I appreciate your patience while our team worked to resolve your query. We are continually working on improving the customer experience and your comments will help us make necessary adjustments. As for the voucher usage in different locations, we're looking into how we can simplify that process for our customers. If you have any further questions or suggestions, please feel free to reach out. Kind regards, David

“I have still not received the wine. I was left a delivery note with no instructions on where to collect it from. The online tracker shows it’s kept at a depot with no ability to re deliver or know the depot’s location/contact”

Helpful Report

Hi Aditya, Thank you for taking the time to share your concerns. We're really sorry to hear about the confusion regarding your wine delivery. We understand how frustrating it can be not to have clear instructions and updates. We'll contact you directly to help arrange a redelivery. Your feedback is invaluable to us, and we appreciate your patience as we work to resolve this. If there's anything else we can assist you with in the meantime, please do not hesitate to reach out. Warm regards, David

“I have not yet received it.”

Helpful Report

Hi Philippa, Thank you for your review. We're sorry to hear that you haven't received your order yet. We understand how frustrating this can be and appreciate your patience during this time. We're looking into why this occured and will contact you directly to resolve this as soon as possible Thank you again for your feedback. Warm regards, David

“Bottle of white port seemed to show it came in a presentation box (as depicted in online image) but sadly not when I picked it up. Disappointed as was partly chosen as a present for this reason. Shop staff were a little cold and unfriendly but professional.”

Helpful Report

Hi Richard, Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your experience with us. We do our best to ensure product images and descriptions on our site are accurate, but it seems we may have fallen short in this instance. I can completely understand how disappointing it must have been to find the white port didn’t come in the presentation box as expected, especially as it was intended as a gift. Please accept our sincere apologies for this oversight. Thank you again for bringing this to our attention — we truly value your feedback and will be working to ensure a better experience for all our customers moving forward. Kind regards, David

“A bit of a disappointment as I was looking to buy a mixed wines and all I got was 2 wine gift boxes - I will be returning these but of course I will lose money because I have to pay postage.”

Helpful Report

Thank you for sharing your feedback. We’re sorry to hear about the misunderstanding regarding your order – we completely understand how this situation might have been disappointing for you. We’re glad to confirm that your return has been processed and a full refund issued. While we aim to make our product descriptions as clear as possible, your experience has highlighted an opportunity for us to review this further to avoid any confusion in the future. We also appreciate your understanding regarding the return postage, as it’s something we’re required to uphold under our returns policy. That said, we hope this experience won’t deter you from shopping with us again, and we’d be happy to assist you in finding the perfect mixed wines next time. If there’s anything else we can do to help, please don’t hesitate to get in touch. Kind Regards, David

Reserve Limited is rated 4.8 based on 430 reviews