Reserve Limited Reviews

Name: Reserve Limited
Address: Unit 32 Stretford Motorway Estate, Manchester, Unit 32 Stretford Motorway Estate, Manchester, Manchester
Rating: 4.79

4.8 Rating 369 Reviews

95 %

of reviewers recommend Reserve Limited

Company Reviews

Product Reviews

Metrics

4.8

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly advice and an excellent recommendation. Ordering online was straightforward and delivery was prompt.”

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“Excellent service and delivery. Really good choice of wines and helpful information regarding each type of wine. Good value with discounts offered. Would recommend and will order again.”

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“Excellent wines”

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“Great selection of wines, easy to navigate website and fast home delivery.”

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“Very happy with my shopping experience with Reserve Wines. Good selection, competitive prices, easy ordering, prompt delivery”

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“I have not yet received it.”

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Hi Philippa, Thank you for your review. We're sorry to hear that you haven't received your order yet. We understand how frustrating this can be and appreciate your patience during this time. We're looking into why this occured and will contact you directly to resolve this as soon as possible Thank you again for your feedback. Warm regards, David

“Good offers, always promptly dispatched.”

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“prompt replies toany Enquiries & equally so when you place an Order...... & a wide range of Wines to review & ......... Shhhhhh Order”

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“Easy to deal with, when you speak to the team they are interested and intereting and the wine's great.”

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“Choice good, efficient service”

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“Excellent service. Easy and fast. Highly recommended 😀”

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“Couldn’t recommend enough, super efficient service and the secure packaging was next level - the peony blush sparkling tea was a delight too!”

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“Fantastic service and lovely wine from a great team.”

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“Overall I wasn’t blown away by the experience. I had been bought a gift voucher to use and put this towards a six-bottle case of wine. Once I’d bought it, communication was slow and I felt like I was having to chase. In the end, it took a week between my order and then being able to collect which I thought was a bit slow. When I arrived to collect from the store in Macclesfield, it felt chaotic. There were two staff on duty, one of whom was doing drinks and the other was seemingly doing something on the phone. I waited about ten minutes before I was even acknowledged. When I did speak to someone, it took about thirty seconds to give me the box. It was as though it was neither person’s job to deal with the shop side of the business.”

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Hi Neil, Thank you for sharing your experience with us. I’m sorry to hear that your visit didn't meet your expectations, and I appreciate your candid feedback. We strive to provide efficient service and it seems like we fell short this time. Your observations regarding our communications, staff engagement and acknowledgment are invaluable, and we will address these issues with our team to ensure that all customers feel well-informed of their order progress and welcome at site. We are grateful for your patience throughout the process, and your insights will certainly help us improve our service going forward. If there's anything else you'd like to discuss or if we can assist you further, please feel free to reach out. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, David

“I ordered a 2019 glorious and you sent me a 2020.... completely different grape and am still waiting for a response from phone call and email... appalling service.”

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Hi Ronald, Thank you for your feedback, and we're very sorry for the mix-up with your order. The correct 2019 Glorious has now been dispatched and is on its way to you. We completely understand your frustration, especially given the delay in responding. This was due to our office and warehouse being closed over the Easter weekend bank holidays, which unfortunately caused a temporary disruption in our usual service levels. We always aim to offer a smooth and efficient experience, and we're sorry we fell short this time. If there's anything further we can do to help, please don’t hesitate to reach out. Best regards, David

“Prompt delivery and excellent wines”

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“Excellent thanks”

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“Absolutely love the Amie dealcoholised sparkling rose. So does everyone else I have given it to. Really delicious and just like the real deal. Summer wine sorted. Thank you.”

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“Great choice of wines whatever your price range. Love the tasting notes from Kate, really helpful when looking for new bottles to try. Swift delivery too. Thanks and cheers”

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“Great! No complaints”

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Reserve Limited is rated 4.8 based on 369 reviews