Reserve Limited Reviews

Name: Reserve Limited
Address: Unit 32 Stretford Motorway Estate, Manchester, Unit 32 Stretford Motorway Estate, Manchester, Manchester
Rating: 4.79

4.8 Rating 370 Reviews

95 %

of reviewers recommend Reserve Limited

Company Reviews

Product Reviews

Metrics

4.8

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I wasn’t blown away by the experience. I had been bought a gift voucher to use and put this towards a six-bottle case of wine. Once I’d bought it, communication was slow and I felt like I was having to chase. In the end, it took a week between my order and then being able to collect which I thought was a bit slow. When I arrived to collect from the store in Macclesfield, it felt chaotic. There were two staff on duty, one of whom was doing drinks and the other was seemingly doing something on the phone. I waited about ten minutes before I was even acknowledged. When I did speak to someone, it took about thirty seconds to give me the box. It was as though it was neither person’s job to deal with the shop side of the business.”

Helpful Report

Hi Neil, Thank you for sharing your experience with us. I’m sorry to hear that your visit didn't meet your expectations, and I appreciate your candid feedback. We strive to provide efficient service and it seems like we fell short this time. Your observations regarding our communications, staff engagement and acknowledgment are invaluable, and we will address these issues with our team to ensure that all customers feel well-informed of their order progress and welcome at site. We are grateful for your patience throughout the process, and your insights will certainly help us improve our service going forward. If there's anything else you'd like to discuss or if we can assist you further, please feel free to reach out. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, David

“I am happy with the website and how easy it was to place my order but dissapointed that there is no option to select a delivery date. My order is going to be delivered much earlier than I wanted it to be for a Christmas gift.”

Helpful Report

Thank you for your feedback. We're so glad to hear you found our website easy to use and the ordering process straightforward – that’s exactly the experience we aim to provide. We’re sorry to hear that the lack of a delivery date option has caused an inconvenience, especially as this was intended as a Christmas gift. While we strive to deliver orders promptly, we understand the importance of being able to choose a preferred delivery date, and we do try to accommodate this where possible. We’re actively exploring options to improve this feature for the future. In the meantime, if there’s anything we can do to assist please don’t hesitate to get in touch. Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve. Thank you for choosing us, and we hope to welcome you back again soon. Kind Regards, David

“Service from the point up to delivery was very smooth and easy. Unfortunately let down by choice of courier as have yet to receive goods after an “attempted” delivery. No sign on the ring doorbell or any evidence they have been to the house unfortunately.”

Helpful Report

Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the ordering process smooth and easy, but we’re very sorry to learn about the issue with your delivery experience. We’ve checked our records and can see that your order has now been successfully collected. We truly appreciate your patience while this was resolved. We understand how frustrating it must have been to encounter difficulties with the courier, and we’ll be sharing your feedback with them to help improve their service. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Your experience matters to us, and we hope to serve you again with the level of service you expect and deserve. Kind Regards, David

“£9 delivery charge with no free returns is unacceptable. It was £12 total deliver + return an unwanted item previously, which was nearly half the price of the original item”

Helpful Report

“My parcel is currently being held due to insufficient packaging, so I can comment on the product as yet but the delivery hasn’t be great so far”

Helpful Report

“Wines arrived quickly and I had good communication before they arrived. But the wine which arrived had the wrong vintage year. And I didn’t get a response to my email on this.”

Helpful Report

“It all went a bit awry when the intended recipient of my gift would not accept a "cold call" to arrange pick up. I arranged to pick up the parcel at Bents Garden Centre myself, so far so good, but was then never informed that it had arrived! Ah well...got it in the end and all's well that ended well!”

Helpful Report

Reserve Limited is rated 4.8 based on 370 reviews