Reserve Limited Reviews

Name: Reserve Limited
Address: Unit 32 Stretford Motorway Estate, Manchester, Unit 32 Stretford Motorway Estate, Manchester, Manchester
Rating: 4.78

4.8 Rating 259 Reviews

95 %

of reviewers recommend Reserve Limited

Company Reviews

Product Reviews

Metrics

4.8

Based on 259 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing. I ordered 12 bottles of wine and received only 6 and of a cheaper vintage. I emailed 6 days ago to ask them to make good the order and still have not had a reply, nor even an acknowledgement.”

Helpful Report

“Reserve Wines is asking for a review on their service when they haven’t even delivered the package to my guess. Their delivery vendor is absolutely useless. I highly recommend not using them. Kind regards, Michael”

Helpful Report

“Ordered on the 14th Dec it's now the 23rd, no package, no updates, parcel force web site shows damaged item, but no information to say when this will be replaced or delivered 😞”

Helpful Report

“As the wines are still to arrive this would be difficult.”

Helpful Report

Hi Matthew, I'm really sorry about this - I've just looked into your order for you. It was picked up on Thursday but there was a delay with Parcelforce. It's out for delivery today. Many apologies once again. Best wishes, Frankie

“For some reason my order has been sent to a store 14 miles away rather than to my home address”

Helpful Report

Hi Chris, I'm really sorry that you've had this experience with us. Looking at your order, Click and Collect was selected as the delivery option, but I appreciate that this might have been by mistake. I can also see that we've been in contact with you about the collection. We do normally double-check if a click and collect order is for a postcode not in Didsbury, so apologies if this wasn't done. I'll send you an email about this to make sure we can resolve things. Best wishes, Frankie

“According to Parcelforce, the order has failed to be delivered twice, and returned to the sender. The first time was because of the packaging from your end being not appropriate and no idea why it was not delivered. Very very disappointing and after one successful order I'll not be using your business. Apologies for being so negative, but I was really hoping that the crate would be delivered to my dad in time for Xmas.”

Helpful Report

Hi Samuel, I'm really sorry that you've had this experience with us. We received your order from Parcelforce back twice over the Christmas period and did immediately resend it out for you, but once it leaves our HQ, I'm afraid we have little control over how the package was handled. We are working on improving our packaging in the most sustainable way that we can and I do apologise that your father wasn't able to enjoy his wine as originally planned. Best wishes Frankie

“Never recieved the wine”

Helpful Report

Hi Emma, I'm really sorry to hear that you've had this experience with us. Looking into this through Parcelforce, we can see the parcel was flagged with an insufficient address. This meant that the parcel was held in Parcelforce's depot and unfortunately we weren't notified about this. You should have received an update from Parcelforce about this at the time however. I'm afraid we have little control once we hand the wine over to our delivery partners and I apologise that this happened to your parcel. I can see that it's now been delivered to you. Once again, many apologies and I hope you're now able to enjoy the wine. Best wishes, Frankie

“This is as scam. £30 taken for tickets to a wine tasting. Email confirmation of the order, email to indicate that my “wine”?? Would be shipped in the next 24 hours, nothing turned up. Why not distribute the tickets via email? Did I have to got to Didsbury to pick up?? Who knows?? Steer clear of Reserve Wine tasting events in the future.”

Helpful Report

Hi George, thanks very much for flagging this with us - we're really sorry that you had this experience. A member of the team will be in touch over email to resolve this for you

Reserve Limited is rated 4.8 based on 259 reviews