REGULATION Reviews

Name: REGULATION
Address: 13A Bateman Street, Soho, London, W1D 3AF, London
Rating: 4.80

4.8 Rating 4,218 Reviews

96 %

of reviewers recommend REGULATION

4.8

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 35 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the store, staff very friendly and helpful. Gave me time to browse, try on things and select the items I wanted.”

Helpful Report

Posted 1 year ago

“Very good quality of the rubber articles. Fast delivered with manageable costs. The conversation with the customer service didn’t run to my full satisfaction.”

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Posted 1 year ago

“Im glad there is bed dragon importer in Europe. Shame you are not in EU”

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Posted 1 year ago

“So I know that the initial issue was because a different carrier grabbed a box, 1 of 2, of mine and caused delays. Where I am frustrated is I kept having to do all the reaching out to find out what was wrong and why the one package that was picked up by FedEx was not being delivered. I was then told that regulation couldn't start my replacement until the one shipped correctly was delivered because they didn't know what items were in which box, but iny order history, had the tracking for every item and you could tell. My replacement items were then placed and I was told 2 weeks. A few days after that, I reached out for an update and then told end of week. The next Monday I reach out and now it's in quality check but never told me when my items would ship. I get that all of this was because a box was given to the wrong carrier at the store, but it took an extra 5-6 weeks to get my items and I had to do all the reaching out for updates. Would have been nice to have been contacted of any updates along the way. Sadly this has soured the experience as I enjoy the products, but having this for shipping logistic issues was not fun.”

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Posted 1 year ago

“My order was delivered quickly and the packaging was amazing. Love it!”

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Posted 1 year ago

“Have used before, pleased with items and service”

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Posted 1 year ago

“Love the range for sale”

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Posted 1 year ago

“Real quick delivery and the product is amazing”

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Posted 1 year ago

“Been a customer now for around 4 years and service is always excellent; always get super quick responses to any questions. Great products too as well as great offers. Well done.”

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Posted 1 year ago

“Excellent service and quick turnaround...product arrives in 10 days”

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Posted 1 year ago

“Purchase and shipment was straightforward and rapid.”

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Posted 1 year ago

“Great customer service and an amazing range of fun toys 👍🏼”

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Posted 1 year ago

“Good quality gear delivered on time”

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Posted 1 year ago

“I had custom ordered a latex garment. The wait time for production was very reasonable. The garment, however, arrived defective. In addition to my disappointment for having received a defective garment, I have had to pay an additional 100 EUROS in customs and handling fees, to receive the defective item, only to have to file a refund request and go through the process of returning the item, having now been left without the garment and 100 EUROS paid in customs and handling fees. REGULATION do not return/refund VAT paid, not even when the item is defective. And in this case, they did not offer any form of compensation. Nothing at all for having sent a defective item, and for having put me in a situation where I am to pay 100 EUROS unnecessarily. The service I have received from this vendor has been abysmal. No, never again!”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear there's a problem with an item you received. I've taken a look and can see your return request has come through, although we're not seeing any emails about the problem. A member of our support team will be reaching out to you right away to help put everything right for you and we apologise for any inconvenience caused - Aryn

Posted 1 year ago

“Excellent products from all sex toys to superb range of horny underwear and clothing for sexual pleasure, to wear, to use, to be looked at and played with. Top marks from a bottom man. Thank you for being there and doing all that you do.”

Helpful Report

Posted 1 year ago

“My first experience ever with Regulation ! The "Bibs & Braces" far exceeded my expectations. The quality craftsmanship is excellent and the turnaround time from the time I placed the order to arrival was very fast. I will be a return customer in the future.”

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Posted 1 year ago

“Vraiment de bonne qualité !”

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Posted 1 year ago

“First visit to the new store after being a regular customer at the Islington workshop... good feel about the place..a little small...didn't seem to be as much selection. Got served and assisted by a tall guy in leather (sorry didn't get his name)...really helpful,polite and friendly. He advised me to get a smaller size rubber top than the size I had selected...turned out it was a perfect fit ! Could have been a expensive mistake..thank you..GREAT CUSTOMER SERVICE and product knowledge...I wanted to say thanks..so if you pass that on I would be very grateful 🙂”

Helpful Report

Posted 1 year ago

“I dealt with the very tall fella (manager?) while there. He was super friendly, helpful, but not hovering. I’ve shopped at Regulation both online and in store for years (ugh decades!). Always the best!”

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Posted 1 year ago

“Excellent service. Very efficient with delivering order and amazing customer service who dealt with an issue I had immediately and resolved it the same day! It is this personal customer service that some bigger companies could learn from.”

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Posted 1 year ago

We're happy your issue could be resolved quickly. Thanks for your kind feedback! Kind regards, Pete

Posted 1 year ago

REGULATION is rated 4.8 based on 4,218 reviews