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REGULATION Reviews

4.8 Rating 2,972 Reviews

95 %

of reviewers recommend REGULATION

Company Reviews

Product Reviews

4.8

Based on 2,972 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 30 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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REGULATION 5 star review on 4th October 2021

REGULATION 5 star review on 25th September 2021

REGULATION 5 star review on 24th September 2021

REGULATION 5 star review on 21st September 2021

REGULATION 5 star review on 14th September 2021

REGULATION 5 star review on 14th September 2021

REGULATION 5 star review on 14th September 2021

154

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of products Easy to order and pay Fast delivery Definitely recommend”

Posted 2 weeks ago

Hi Jeff, Thanks for so much for your kind feedback. We really appreciate it. Regards, Pete

Posted 2 weeks ago

“Order was delivered promptly and well packaged.”

Posted 2 weeks ago

“I won't buy anything from your store again, and I won't recommend it to others because you violate my privacy as a buyer by revealing what is in the package on the label!!!”

Posted 2 weeks ago

Hi Gytis, I'm sorry to hear you feel your privacy has been violated. We take special care to sanitise the names of our products as they appear on customs declarations, but we aren't able to completely remove this information as it is required for items to pass from one country to another. If you feel one of the items on the declaration isn't as discrete as you would like, please let us know which item it is and we will make changes to its shipping title for any future shipments. Kind Regards, Aryn.

Posted 2 weeks ago

“Service delivery of the order was quick and well packaged with appropriate measures put in place to ensure safe transport. Items were high quality and well handled and I’ll definitely be ordering again :)”

Posted 2 weeks ago

Hi Corey, Thanks for so much for your feedback. We really appreciate it. Kind regards, Pete

Posted 2 weeks ago

“Simple, easy, a good experience!”

Posted 2 weeks ago

“Unfortunately on this visit the two assistants working downstairs were laughing with each other which I can presume was a private joke. This felt quite unfriendly and intimidating, I wasn’t asked if I had a loyalty account and had to prompt them. I have to say out of about 40 visits this was the worst. The store has also been changed around which I didn’t mind but please please please have more sleepsacks and full body restraints to look at and try on!! Thanks”

Posted 3 weeks ago

Thank you for your feedback. I am truly sorry to learn about your experience at the store. Please rest assured that we take your comments seriously. Your feedback will be shared with our store team to ensure that your next visit is significantly improved. Kind regards, Pete

Posted 2 weeks ago

“My item was received within under 4 weeks which was faster than was prmised for my made to order chaps, quality of them is amazing. Contacted the online store for some sizing advice which was promptly and professionally responded too.”

Posted 3 weeks ago

“An excellent parachute, nice leather and velcro makes it easy to put on. Very pleased.”

Posted 3 weeks ago

“Great product and really quick delivery”

Posted 3 weeks ago

“I keep coming back. Products are as advertised and I'm very satisfied.”

Posted 3 weeks ago

“Almost every time I go to the store or shop online I can usually get exactly what I want. This time it was to replace my chaps. Great service, friendly and attentative staff, efficient sale and free adjustments. Just waiting to collect the finished article. I make Regulation my first stop for most items that I need now, I highly recommend them.”

Posted 3 weeks ago

“The leather wrist and ankle straps are of top quality. The metal buckles are solid and strong. Totally happy with my purchase. Thank you Regulation !”

Posted 3 weeks ago

“Great products and the staff super helpful”

Posted 3 weeks ago

“Fast and efficient service and delivery”

Posted 4 weeks ago

“Good day Regulation My products were not repaired professionally. The double leather reinforcement that I sent back is completely missing! Order no.: R-2192691 Repair no.: R-2194051 Return costs: 25 CHF When I buy a new product, I want a new product and not a repaired product! I was also promised that the costs for the return shipment would be paid by you. These were not paid either! I am very angry about the effort and the not professionally repaired product! I expect a quick solution without long waiting times. Can you replace the product with a new one in perfect condition and reimburse me for the cost of returning it?”

Posted 4 weeks ago

Hi Manuel, I'm sorry to hear your repair doesn't meet your expectations. All of our repairs are completed by professionals and it saddens us to hear that it isn't the quality you were expecting. We can absolutely assure you that the original item was new and not something that had been previously repaired. I'm also sorry to hear you're still waiting on the shipping cost reimbursement you were offered - transactions usually take a few days to clear but that should be with you within 5 working days. Please keep an eye out for that refund in your bank statement when it clears, and do let us know if it hasn't arrived within this time - Aryn.

Posted 4 weeks ago

“I am SO happy and ecstatic with this suite! This was my first custom order and I can't wait to make my next now!”

Posted 1 month ago

Dear Josh, Thanks so much for your wonderful feedback. We're so happy your happy with your suit. We hope to see an order from you again soon. All the best, Pete

Posted 4 weeks ago

“Great selection of products for novice to hardcore fetish players. Staff are extremely helpful and informative and reply within 24 hours.”

Posted 1 month ago

Hi Craig, Thanks for your kind review. We're so happy we cater to your interests. All the best, Pete

Posted 4 weeks ago

“Great delivery. Quality items. Thank you”

Posted 1 month ago

“Excellent Service, quick turnaround with dispatch of goods.”

Posted 1 month ago

“Really helpful staff, fast delivery packed very well can clearly see the care and attention of detail put in by the staff Thank you so much for your amazing service”

Posted 1 month ago

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REGULATION is rated 4.8 based on 2,972 reviews