Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,564 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,564 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 7th June 2026

2116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic dog coat. Thank you”

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Posted 5 years ago

Thank you for your review Eileen!

Posted 5 years ago

“Purchased a harness and paid for express delivery. Mountain dog informed me that it was going to be delayed and refunded me the delivery fee which I thought was very proactive and honest. Makes a change from how alot of other companies operate. Would defintely shop here again.”

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Posted 5 years ago

Hi Darcy - I'm so glad to hear you're happy with our service, especially when it comes to unexpected delays. Thank you for the kind review and we look forward to receiving another order from you :)

Posted 5 years ago

“Great service, and quick delivery. I highly recommend using Mountain Dog”

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Posted 5 years ago

Thank you for your review Karin! We're so glad you're happy with our service and we look forward to receiving an order from your soon :)

Posted 5 years ago

“Excellent! Mountain Dog replied immediately to my email when I was unsure about measuring Willow our Labradoodle for the Hurtta Douwnpour Jacket. Their advice was very helpful. Willow has been very accepting of her downpour jacket. She’s worn it on two pouring with rain (proper downpours!) walks. Fantastic. Completely dry and clean body and upper legs. Just muddy paws. She trots along looking very sporty and happily runs to fetch the ball.”

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Posted 5 years ago

Hi Tina, thank you for your review! I'm so glad that you were happy with our service and that Willow is kept nice and clean on muddy walks! It looks like she's having lots of fun in her Downpour Suit :)

Posted 5 years ago

“Very nice piece off kit for Jura on here evening walks and hiking next year thanks too Shawn at Outdoor inspection on YouTube for a very good review also here harness pack looks great.”

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Posted 5 years ago

“Good product but photo of product shown with towel which is NOT included”

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Posted 5 years ago

Hi David, thank you for letting us know. We have passed this on to our web development team who have made a change to the listing accordingly. Thank you for shopping with us and we hope you will return soon.

Posted 5 years ago

“Great service and the lights are amazing so bright loads better than the cheaper ones out there”

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Posted 5 years ago

Thank you for such a kind review!

Posted 5 years ago

“Excellent service. Thank you. No doubt that will use you again”

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Posted 5 years ago

Thank you for your review Andrew! I'm pleased you're so happy with our service :)

Posted 5 years ago

“Great service, very quick delivery, quality item and fair pricing.”

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Posted 5 years ago

Thank you for your review Rebecca! I'm glad that you were happy with our service and products :)

Posted 5 years ago

“Prompt service and delivery and product working really well so far”

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Posted 5 years ago

Thank you for this review Damian! We love hearing that people like our service :)

Posted 5 years ago

“Great Products & Service. Just a pity about “Royal Mail””

Mountain Dog 5 star review on 15th December 2020

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Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Comfortable for my Springer”

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Posted 5 years ago

Thank you for your review Karen!

Posted 5 years ago

“I phoned for advice about the size for my Lhasa Apso and the advice was perfect. Delivery was good. Unfortunately I found that the coating on the inside creates static on my long coat. I will have to put a t-shirt underneath. It certainly helps keeping her dry.”

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Posted 5 years ago

Hi Lorraine, thank you for your review! I'm thrilled the advice our team gave you was so good and that the coat fits so perfectly. :)

Posted 5 years ago

“Website easy to use, got a real bargain. Service very quick & informative. Very pleased 🙂”

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Posted 5 years ago

Hi Mandy, thank you for your great review of our website! We're glad it was easy to use for you :)

Posted 5 years ago

“Very happy with the all round experience with Mountain Dog. Great delivery and packaging and also kept in the loop with the delivery. Would buy from here again without a doubt.”

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Posted 5 years ago

Hi Steven, I'm happy to hear you've had such a good experience with Mountain Dog! We look forward to receiving an order from you again :)

Posted 5 years ago

“Excellent company to deal with, communication was perfect and offered an immediate replacement when my original choice was not going to arrive as fast as I needed. Contacted me without prompt. The telescopic ramp is really sturdy and easy to use and surprisingly light. Really happy customer.”

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Posted 5 years ago

Hi Sally, thank you so much for the review! We pride ourselves on our communication and service, so to hear this is great news to our ears! I'm so glad the ramp works well for you! x

Posted 5 years ago

“Very well made, quality harness - you get what you pay for and you definitely pay for top quality with this harness”

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Posted 5 years ago

Thank you for the review Shauna!

Posted 5 years ago

“Easy online purchase, competitively priced, quick delivery, packaged well, no quibbles, happily recommend and purchase from this company again.”

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Posted 5 years ago

Hi Gill, thanks for your review! We're so glad to hear you were happy with all aspects of our service :)

Posted 5 years ago

“Beautiful leash, sturdy and quality materials, the colours are exactly as in picture, the shipping was very Fast.”

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Posted 5 years ago

Thank you for your review Oana! I'm glad you're happy with your new leash :)

Posted 5 years ago

“Speedy delivery. Great harness, perfect on our dog”

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Posted 5 years ago

Thank you for this review Jane! :)

Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,564 reviews