Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,564 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,564 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 7th June 2026

2116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent at this time of year, when it is dark so long. I can see my dog, so she does not need to be on a lead. The light clips on securely, but comes off rather than trapping my dog.”

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Posted 5 years ago

Thank you for the excellent review Alexander! I'm so glad the light is secure enough for your dark walks! :)

Posted 5 years ago

“Good prices, clear sizing info”

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Posted 5 years ago

Hi Francesca, thank you for your review! I'm glad you're so happy with our pricing and sizing information!

Posted 5 years ago

“Smooth purchase, great price and fast delivery.”

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Posted 5 years ago

Thank you so much for your review Michaela! So glad you're happy with our services :)

Posted 5 years ago

“Great new harness for our Ricky for his birthday present, seems to be alright so far so looking good. Would recommend this product xx”

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Posted 5 years ago

Thank you for your great review Caroline! Glad to hear Ricky got such a fabulous birthday gift!

Posted 5 years ago

“Thank you. Always get great service from Mountain Dog!”

Mountain Dog 5 star review on 13th December 2020

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Posted 5 years ago

Hi Julie - thank you for your review! That is one happy pooch, which perfectly matches how we feel about knowing you think our service is great!

Posted 5 years ago

“Great speedy service, fantastic selection of products!”

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Posted 5 years ago

Thank you for this review Jess! I'm so glad you're happy with our service :)

Posted 5 years ago

“Good price and arrived swiftly so would recommend.”

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Posted 5 years ago

Thank you so much for your kind review Helen.

Posted 5 years ago

“Millie really enjoyed her new toy and it seems to be quite Millie proof”

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Posted 5 years ago

Hi Geoff, we're so glad Millie is enjoying her new toy and that it's strong enough for her!

Posted 5 years ago

“Mountain Dog is my favourite! Good brands and products and they have everything needed for outdoor adventures :-)”

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Posted 5 years ago

Thank you so much for the kind review Katharina! That Hurtta coat certainly looks like it's being put to good use!

Posted 5 years ago

“Very happy with our new slip lead. The 'bung' that stops it from widening unexpectedly, works well. We chose Ruffwear because we already have the standard lead for using with a harness or a collar. We've actually modified that to have a frog clip (used by climbers) instead of the carabiner clip as we find it quicker and easier to use but the lead was very easy to modify, which was great. Both leads we're very happy with.”

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Posted 5 years ago

Thank you for the review! We're thrilled you're happy with the slip lead and its fantastic features.

Posted 5 years ago

“Prompt delivery and fantastic product”

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Posted 5 years ago

Wonderful to hear Michael!

Posted 5 years ago

“Very quick delivery and competitive prices”

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Posted 5 years ago

Lovely to hear it - thank you!

Posted 5 years ago

“Good range of quality products supported by prompt and efficient service. Returns and exchange well managed.”

Mountain Dog 5 star review on 11th December 2020

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Posted 5 years ago

I'm glad to hear we could help you with your return, it looks like you've ended with a great fit. Thanks for your custom.

Posted 5 years ago

“Great retailer. I would happily buy from you again.”

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Posted 5 years ago

Thank you! Hope to see you again soon.

Posted 5 years ago

“Great customer service. I ordered online and the item arrived very quickly.”

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Posted 5 years ago

Perfect, thanks for sharing Melissa!

Posted 5 years ago

“I ordered the wrong size and they changed it quickly and without quibble. Great product and great service. Mountain Dog are highly recommended.”

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Posted 5 years ago

So glad we could help Nick!

Posted 5 years ago

“Collar is nice enough however the buckle is heavy cumbersome and difficult to remove”

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Posted 5 years ago

Sorry to hear that it wasn't right for your pooch Barry, if you are looking for an exchange please get in touch on bark@mountaindog.uk

Posted 5 years ago

“Very quick service. Would definitely use this company again. Product was great.”

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Posted 5 years ago

Glad to hear it, hope to see you again soon!

Posted 5 years ago

“Very please with your products and not too expensive the two coats we brought for our greyhound are lovely and her harness very good quality.”

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Posted 5 years ago

Wonderful!

Posted 5 years ago

“Excellent service, almost instant response to email and quick delivery .”

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Posted 5 years ago

Glad to hear it Debbie!

Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,564 reviews