Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,565 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,565 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 7th June 2026

2116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This the second time I have ordered from Mountain Dog. The service has Ben outstanding. I had to send one item back for an exchange because I ordered the wrong size. It was so easy and quick!! Very impressed. Will definitely continue using them!!!”

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Posted 5 years ago

Thank you for the kind feedback! I'm so pleased to hear our returns process was so easy for you and we're all looking forward to receiving your next order :)

Posted 5 years ago

“Great product which makes it really easy to see the dogs in the dark at the end of a very long garden. Arrived really promptly. Very happy client who would highly recommend Mountain Dog 👍”

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Posted 5 years ago

“Great service.”

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Posted 5 years ago

Thank you for the kind review :)

Posted 5 years ago

“Great products and service, price and availability of mountain dog products was very good (actually cheapest I could find!). Delivery was on time and very well packaged.”

Mountain Dog 5 star review on 4th January 2021

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Posted 5 years ago

Thank you for your review Alexander! I'm so glad you're pleased with our services, and that our prices are the best! :)

Posted 5 years ago

“Good service lovely coats keep our boys Finnley & Noah lovely and warm”

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Posted 5 years ago

Thank you for the review Debbie! I never thought I could love anything more than my own dogs, but your two in those expedition parkas are a close second! I'm so pleased you're happy with our products and services and we're looking forward to receiving any future orders from you :)

Posted 5 years ago

“Very good Have now ordered a new dog lead from MD.”

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Posted 5 years ago

Thank you for the review! I'm so pleased our service was good enough for you to place a repeat order with us :)

Posted 5 years ago

“My first order with Mountain dog and won’t be my last. Great service after a late order and arrived in time before Christmas. They kept me informed of what was happening with two order updates and shipping information. At last someone who communicates ‘after’ taking your money, a breath of fresh air, thank you.”

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Posted 5 years ago

Thank you for the kind review Gary! We try our best to be as honest and open with our communication as possible, so it's great to know our customers are happy with it.

Posted 5 years ago

“I am delighted by the beautiful coat we have bought for our Cockapoo. It fits a treat. The service from Mountain Dog is excellent - the coat arrived the next day! Incredible. We will definitely buy more from Mountain Dog in future.”

Mountain Dog 5 star review on 2nd January 2021

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Posted 5 years ago

Thank you for the feedback Johanne! The coat definitely looks fantastic on, and I'm so pleased it works to your expectations :) Thank you for the feedback on our service too! We love hearing great things and we look forward to receiving any future orders from you!

Posted 5 years ago

“Item arrived as communicated.”

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Posted 5 years ago

Thank you for the feedback Nick :)

Posted 5 years ago

“The lead is pretty good with the correct harness utilising both the front ‘no pull’ point and the one on the back, it works well for training no pull in the park, but I only gave it 3 stars as you can’t then go into town and keep the dog on a shorter lead as you can’t adjust the length and the lead is too narrow to hold on to without it hurting your hand. It needs a way of shortening it or adding a second ‘traffic’ handle.”

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Posted 5 years ago

Thank you for the review Andy! We appreciate your feedback and have passed it on to Petsafe.

Posted 5 years ago

“Great harness, tough and strong. My Shar pei is a puller and it holds him well although the neck adjustment does lose on long walks.”

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Posted 5 years ago

“Incredibly speedy delivery, will definitely use again.”

Mountain Dog 5 star review on 1st January 2021

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Posted 5 years ago

Thank you for the review Laura! Your pooch looks super snazzy in their new harness, and I'm thrilled you were so happy with our delivery times :)

Posted 5 years ago

“Amazing service ordered on the sunday afternoon and had it by Tuesday morning Far better customer service than other companies that I have used in the passed”

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Posted 5 years ago

Thanks for the kind review Anna! I'm so pleased you're happy with our service levels :)

Posted 5 years ago

“Really quick delivery and product arrived in good condition. Needed to send back as got the wrong size. The refund process was easy.”

Mountain Dog 5 star review on 31st December 2020

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Posted 5 years ago

Thank you for the review and the great picture Molly! I'm so glad you thought our delivery was great and that our returns/exchange process was nice and easy - plus the new harness looks absolutely fantastic!

Posted 5 years ago

“Great service and delivery time”

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Posted 5 years ago

Thank you for the kind review Martin :) Happy adventuring!

Posted 5 years ago

“Makes it much easier to get the boots on with these.”

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Posted 5 years ago

“very pleased with the purchase and its perfect for keeping my Golden Retriever clean and dry during wet weather.”

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Posted 5 years ago

“Easy to deal with. Received the coat quickly. Had no problems. Thank you”

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Posted 5 years ago

Thank you for your review Nicola! We're pleased you found us easy to deal with :)

Posted 5 years ago

“I did think this harness would have been made in England but no, it was made in Vietnam. Disappointing. However, having said that, it’s a well made harness and is perfect for my whippet, Bradley.”

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Posted 5 years ago

“Really happy with Mountain Dog, price on the Ruffwear harness we ordered more than competitive and delivery was well communicated and speedy. My dog seems very happy with it too!”

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Posted 5 years ago

Your review is appreciated Graeme! So pleased you're happy with our service and the products we sell!

Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,565 reviews