Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,502 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog absolutely loves it, I’m so much happier using this toy rather than a stick she enjoys it too!”

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Posted 3 years ago

Thank you so much for the review, Fay!

Posted 3 years ago

“Lovely collar and matching lead, seems good quality. My only negative remark would be the inner lead handle in lined with padded fabric which in my experience wears out long before the lead. Fingers crossed this doesn't. Otherwise, perfect, love the design and like the reflective threads.”

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Posted 3 years ago

Hello Helen, Thank you for the 5* review, we hope to see you shopping with us again in the future.

Posted 3 years ago

“I was very impressed with the service. Ordered on Saturday and delivered Tuesday morning.”

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Posted 3 years ago

Hello Judith, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Excellent service. Good selection and great prices. I'm so glad I discovered you.”

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Posted 3 years ago

Hello Deborah, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Fast and efficient. Really quick to deliver. Fabulous communication.”

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Posted 3 years ago

Hello Simon, Thank you so much for the review, we hope to see you again soon!

Posted 3 years ago

“Great quality lead and comfortable for both dog and owner, brought one 3 years ago for our other dog and its still going strong so no doubt the new lead will do just as well”

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Posted 3 years ago

Hello Guy, Thank you for the 5* review! We hope to see you again in the future :)

Posted 3 years ago

“After trying many brands of harnesses I stumbled across the kurgo harness on Mountain dog website and was super happy with the service from mountain dog the delivery was very fast,”

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Posted 3 years ago

Hello Becca, Thank you so much for the review, we hope to see you again in the future :)

Posted 3 years ago

“Easy website fast efficient service alongside great products”

Mountain Dog 5 star review on 30th May 2022

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Posted 3 years ago

Hello Chris, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great company to buy from, good informative website, quick delivery and lovely products. I have bought from them several times now and always happy.”

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Posted 3 years ago

Fantastic to hear Suzanne, thank you so much for the review.

Posted 3 years ago

“Excellent range of products, customer service was very helpful, would happily buy from them again.”

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Posted 3 years ago

“Their product range is extensive and very innovative. Good quality and long-lasting products, which are worth paying for.”

Mountain Dog 5 star review on 29th May 2022

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Posted 3 years ago

Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“Quick service & painless returns. Absolutely love them.”

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Posted 3 years ago

“I have two Italian greyhounds both 1 year old and have struggled to find a harness that fits and they can’t escape from. I looked at these harness’s when they were pups but thought they were expensive. Fast forward a year and I have wasted loads of money on harness’s that didn’t fit properly and I felt anxious when I took them out as they weren’t secure. I decided to try these harness’s and ordered two XS. This fitted olive but Enzo is much skinnier so returned free of charge and ordered an XXS. This was too tight so returned and had the XS delivered again all free of charge. After having a play with all the points on the harness where you can make smaller I got it to fit Enzo perfectly. Well made, easily adjustable and just perfect for both the dogs. I wish I had purchased these ages ago as I can now enjoy walking the dogs without the worry of them escaping. Highly recommend, great customer service, easy exchanges.”

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Posted 3 years ago

Thank you so much for the lovely review, Andrea! We are so pleased that you are happy with the service.

Posted 3 years ago

“My boy suffers with chronic superficial keratitis These are well worth the money having bought cheaper doggles in the last 12 months that move about a lot the rex specs stay in place even when he is swimming and putting his head under the water they also stay in place when he shakes his head they just don't move he dosnt bother when he has them on and they have a nice fit and don't rub at all”

Mountain Dog 5 star review on 28th May 2022

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Posted 3 years ago

Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊 Keep an eye out on our social media – your pup will be making a guest appearance 😉 So glad we could help! Hope to see you again soon.

Posted 3 years ago

“Very quick delivery and great quality products at a good price”

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Posted 3 years ago

Thank you for the review and five stars!

Posted 3 years ago

“Excellent customer service and good quality products.”

Mountain Dog 5 star review on 27th May 2022

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Posted 3 years ago

Fantastic photo Linda, thank you so much for sharing with us!

Posted 3 years ago

“Great service, great product x”

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Posted 3 years ago

Fantastic to hear, thank you Alison!

Posted 3 years ago

“Really pleased with the new harnesses - they fit very well. Expensive but worth it for the quality.”

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Posted 3 years ago

What a fantastic photo of your doggo, thank you so much for sharing this with us!

Posted 3 years ago

“Excellent service order was dispatched and received within days of ordering”

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Posted 3 years ago

Thank you so much for the review and 5 stars!

Posted 3 years ago

“Really good service, definitely recommended”

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Posted 3 years ago

Thank you Leo!

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,502 reviews