Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,502 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website We have not had any problems, A friend that we recommend ordered the wrong size but they changed it very quickly The friend was very pleased.”

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Posted 3 years ago

Fantastic, thank you for the feedback, Toby.

Posted 3 years ago

“My dog loves this ball it's well made and good quality he doesn't stop playing with it when we are out on wslks”

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Posted 3 years ago

Fantastic, thank you for the 5 stars Neil.

Posted 3 years ago

“Easy, quick delivery 👌”

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Posted 3 years ago

Thank you for the review.

Posted 3 years ago

“Service great ,good product , delivered on time”

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Posted 3 years ago

Fantastic thank you for the review.

Posted 3 years ago

“Great service.”

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Posted 3 years ago

Awesome, thank you so much for the review. We hope to see you again soon.

Posted 3 years ago

“Both my dogs look comfy in there new harnesses.they are very easy to get on and off.had to exchange 1 for a bigger size but it was a quick and easy process.it arrived in time for there holiday.”

Mountain Dog 5 star review on 4th June 2022

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Posted 3 years ago

What a fantastic photo of your furbabies in their new Front Range Harnesses! They look fantastic!

Posted 3 years ago

“The order arrived quickly from Mountain Dog and was securely wrapped would order again from this Company.”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“A great bag for my dog”

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Posted 3 years ago

Thank you for the 5* review Richie!

Posted 3 years ago

“Very fast and efficient service good priced item”

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Posted 3 years ago

Hello Kelly, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Prompt delivery no issues”

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Posted 3 years ago

Thank you for the 5* review Nicholas!

Posted 3 years ago

“Good service and price. We have a couple of chuck it balls and they are excellent.”

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Posted 3 years ago

Fantastic, thank you Wayne!

Posted 3 years ago

“Brilliant harness keeps my expert escape dog safe.”

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Posted 3 years ago

Thank you for the 5* review!

Posted 3 years ago

“Great quality product and great service would definitely recommend mountain dog”

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Posted 3 years ago

Thank you for the review, Gregg!

Posted 3 years ago

“Very happy with service and product, quick delivery and good quality”

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Posted 3 years ago

Hello Carroll, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Excellent quality harnesses and super quick delivery. I made a mistake with my order and ordered two of the same colour- I contacted Customer Service and this was rectified and I received what I wanted - excellent customer service thank you”

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Posted 3 years ago

Hello Caroline, We’re so glad to hear this worked out for you! If there’s ever anything else we can help with, please do let us know! We’re here to help 😊 Best wishes, Mountain Dog Team

Posted 3 years ago

“A really good bag for the dog but we had to return the first bag as it was too small. This was caused by not having enough sizing info next to the product when viewed on the website. When the bag arrived it actually had all the sizing info on the bag tag that we needed to choose the right size. If only this info from the tag which included things like girth and example breeds was on the web then we could have avoided a return. Come on Mountain dog, copy the info off the product label and get it on the website!”

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Posted 3 years ago

Hello Richard, Thank you for the review, we are glad to hear you are pleased with your product. We take all feedback on board and will be more than happy to get a member of our team to take a look into the sizing guides and make adjustments as necessary. We hope to see you again soon. Best Wishes Mountain Dog Team.

Posted 3 years ago

“sadly the harness i purchased did not fit the dog but refund quickly followed. out standing service”

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Posted 3 years ago

Hello Linda, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Fab service, quick delivery”

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Posted 3 years ago

Hello Nadine, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Very easy to navigate the site and find what we needed. Easy to understand instructions to aid with size selection, simple cart and payment system. Items we chose are excellent quality, delivery was prompt and everything was securely packaged.”

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Posted 3 years ago

Hello Paul, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“I bought the K9 mountain dog backpack for my 14 week old cockapoo puppy as she had outgrown her puppy sling. I found lying the backpack on my lap was the easiest way to get her into it and after a few times she was less fidgety! She has seemed really comfortable in it for short walks of 15-20 minutes to reach the field to then come down with my older dog for a walk. It’s comfortable to wear and you get into the swing of getting it on and off! Dogs we meet out like to jump up to say hi!!”

Mountain Dog 5 star review on 31st May 2022

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Posted 3 years ago

Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊 Keep an eye out on our social media – your pup will be making a guest appearance 😉

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,502 reviews