Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,566 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,566 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 22nd June 2026

2117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the service, products and prices. The overall ethos of the company and the personalised replies to people's questions and reviews were a good sign too.”

Mountain Dog 5 star review on 7th December 2020

Helpful Report

Posted 5 years ago

Thanks for your feedback Leanne, and for sharing these photos!

Posted 5 years ago

“Mountain Dog staff are the kindest, most thoughtful and helpful people I have ever dealt with. huge thanks. The Ruffwear cloud chaser jacket for my friends' dog is perfect. My friend has to persuade her dog to have it taken off after long walks - and her dog comes back from wet and muddy walks with a completely warm and dry body! Again many thanks. Jan”

Helpful Report

Posted 5 years ago

Awh Jan thank you so much, you are very welcome indeed. All the best!

Posted 5 years ago

“Very useful design, has both a clip to put on a belt or a fabric belt that can be buckled around your waist. The magnetic fastening is solid and very easy for one hand access.”

Helpful Report

Posted 5 years ago

Thanks for your feedback and for shopping with us!

Posted 5 years ago

“Great colour, length and reflective detail”

Helpful Report

Posted 5 years ago

Thanks Bridget!

Posted 5 years ago

“So glad I’ve found Mountain Dog! Their customer service proved excellent when I had to exchange a dog coat and they advised the best way to solve the problem. Very helpful indeed (and good Black Friday deals to watch out for next year!)”

Helpful Report

Posted 5 years ago

Wonderful, I'm glad we could help!

Posted 5 years ago

“Hi, I have not recieved my order yet! Krisztina”

Helpful Report

Posted 5 years ago

The item was dispatched on time but unfortunately was sent out at a time when Royal Mail were struggling with service levels due to Covid and in the aftermath of hugh traffic Black Friday - we are so pleased it got to you very soon after this review.

Posted 4 years ago

“Excellent service, arrived super fast and exactly as described. Great write ups to help choose the right harness size for my dog.”

Helpful Report

Posted 5 years ago

Thanks for your feedback!

Posted 5 years ago

“Extremely good service. Delivered our new harness before estimated date. Will be shopping here again!”

Helpful Report

Posted 5 years ago

Excellent, thank you so much!

Posted 5 years ago

“I’ve tried several different harnesses fir my French Bulldog. But I purchased 2 from Mountain dog and they are incredible. So pleased with them my Reggie is comfortable and I know he’s safe in them .”

Mountain Dog 5 star review on 6th December 2020

Helpful Report

Posted 5 years ago

Awh Reggie suits his new gear so well! Brilliant to hear both you and him are happy.

Posted 5 years ago

“Brilliant harness and super quick delivery”

Helpful Report

Posted 5 years ago

Perfect - thanks Simon!

Posted 5 years ago

“Very pleased with the good service 👍”

Helpful Report

Posted 5 years ago

If you're happy we're happy - thank you!

Posted 5 years ago

“Very prompt service and great communication.”

Helpful Report

Posted 5 years ago

Thanks Miriam!

Posted 5 years ago

“It is a great fit. I bought it for a fearful dog who is now happy to wear it. I hope to get him out for a walk soon.”

Helpful Report

Posted 5 years ago

Thanks for that Debbie - happy walking!

Posted 5 years ago

“Fantastic products, great service”

Helpful Report

Posted 5 years ago

Lovely - thank you!

Posted 5 years ago

“Fantastic service, quick delivery, and great communication”

Helpful Report

Posted 5 years ago

Thanks for your feedback!

Posted 5 years ago

“This lead is a gift for my son’s dog, my Son has already brought the harness, they go on cross country hikes wild camping, so he has gone for the best”

Helpful Report

Posted 5 years ago

Thanks for shopping with us Patsy!

Posted 5 years ago

“Quick response and very fast (in my case next day) delivery.”

Helpful Report

Posted 5 years ago

Great to hear it Peter!

Posted 5 years ago

“Good selection and quick delivery.”

Helpful Report

Posted 5 years ago

Thanks Jakub!

Posted 5 years ago

“Excellent customer service - fast delivery and best prices!”

Helpful Report

Posted 5 years ago

Thanks Paula!

Posted 5 years ago

“Delivered promptly and well packaged.”

Helpful Report

Posted 5 years ago

Thanks for shopping with us.

Posted 5 years ago

Mountain Dog is rated 4.9 based on 6,566 reviews