Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,525 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,525 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service. Excellent quality harness and a lovely colour red.”

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Posted 4 years ago

Thank you for taking the time to leave us a review. As a small independent business we really appreciate it and hope you come back to visit our store again soon! All the best, Team Mountain Dog

Posted 4 years ago

“Super fast service, great.”

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Posted 4 years ago

Thank you Flora we really appreciate you taking the time to come back to us and leaving us positive feedback. It means a lot to the team here at Mountain Dog HQ

Posted 4 years ago

“Great delivery, seems a brilliant company, no complaints at all, very happy, highly recommend”

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Posted 4 years ago

“Great web site and easy to use. Good communication and quick delivery.”

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Posted 4 years ago

“Great fast service..good price”

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Posted 4 years ago

“Good pricing, super fast delivery - items have a very good explanation on the site which facilitates an informed purchase.”

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Posted 4 years ago

“Bought a Ruffwear collar for my lurcher. Ordering was easy. Delivery was quick. I was kept up to date with timescales and tracking/delivery info.”

Mountain Dog 5 star review on 20th May 2021

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Posted 4 years ago

“Great collare with secure fastening”

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Posted 4 years ago

Thank you Gill for taking the time to leave our company a review, it means a lot to us. We hope to see you back again soon and we are very happy to hear you were happy with your order. All the very best, Team Mountain Dog

Posted 4 years ago

“I updated Minnie’s kit with the Flat Out lead and Front Range harness from Ruffwear. Ruffwear quality as always, is very good. Mountain Dog delivered quickly and at a good price for these products. Very happy with Minnie’s new look!”

Mountain Dog 5 star review on 18th May 2021

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Posted 4 years ago

We're also very happy with her new look! She's looking great and thank you for the positive feedback

Posted 4 years ago

“I bought this for our spaniel. Nicely padded, clips very good with a locking system and very well made. Lovely colour.”

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Posted 4 years ago

Thank you for the lovely review Hannah. We're a big fan of this harness and also the colour!

Posted 4 years ago

“Great selection of products with quick and affordable delivery.”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review Aimee, it means a lot to a small growing business. We hope to see you again soon!

Posted 4 years ago

“Harness is adjustable and fits Gertie really well. Substantial design so she feels secure without it digging in or pulling on her skin. Nice bit of equipment.”

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Posted 4 years ago

Thank you for taking the time to leave us a review Clare, it means a lot to us. We hope to see you again soon and that your harness stands the test of time

Posted 4 years ago

“Great product, great price, great service - all round great!”

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Posted 4 years ago

Thank you for the all round great review Helen! If there is any more we can do for you please do not hesitate to reach out to us directly and we hope to see you again soon :)

Posted 4 years ago

“Great design sand fictionality. Seemed strongly made. Puppy put it on first time without issue. Would like more colour options and even greater girth adjustment but even without these will buy again when dig fully grown”

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Posted 4 years ago

Thank you for taking the time to leave a positive review Sarah, and we're glad to hear that you're a fan of your new harness. If you have any problems at all please do not hesitate to get in contact. All the best, team Mountain Dog

Posted 4 years ago

“Very quick delivery”

Mountain Dog 5 star review on 17th May 2021

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Posted 4 years ago

Thank you for the review and the lovely photo Javier, we love it!

Posted 4 years ago

“Delivery is always very fast. I’ve found customer service to be extremely helpful (and patient). Always look here first.”

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Posted 4 years ago

Thank you for the positive feedback regarding our customer service as well as our speedy shipping, we really appreciate it :) We think everyone should be looking here first! All the best, Team Mountain Dog

Posted 4 years ago

“I phoned one day to check they had the item in stock. I was waiting on a refund from a company that had had my order since 19 March which was unfulfilled. The following day was a Friday I placed my order early and received a confirmation later the same day saying it had been dispatched. I received the harness on the following Monday. Such excellent service. My advice forget other suppliers and order from Mountain Dog.”

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Posted 4 years ago

Thank you Alan for the glowing review, it truly means a lot to us. And we appreciate the advice! We agree! We look forward to seeing you again soon, and if there is anything further we can do please do not hesitate to reach out to us directly. All the best, Team Mountain Dog

Posted 4 years ago

“Great products and always fast delivery.”

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Posted 4 years ago

Thank you Alice for taking the time to leave us a review. We always strive for speedy delivery and a comprehensive range of products. We hope to see you again soon, all the best team Mountain Dog

Posted 4 years ago

“Delivered on time as expected.”

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Posted 4 years ago

Thank you for the positive review, we appreciate any and all feedback and we hope to see you back on our site soon! All the very best, Team Mountain Dog

Posted 4 years ago

“Great company, delivers on time and customer service is good. We ordered a harness which was delivered the next day. Could fault them. We’ve even gone back to get a buoyancy vest as the items they sell seem to be great quality. Well done Mountain Dog.”

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Posted 4 years ago

Thank you so much for the review Ellie it really means a lot that you had such a positive experience with regards to our customer service. As a small team and a growing company this feedback really reinforces that what we are doing is right and gives us the right foundations to push further. We hope you come back to shop with us again soon :) All the very best Team Mountain Dog

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,525 reviews