Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,532 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,532 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great design sand fictionality. Seemed strongly made. Puppy put it on first time without issue. Would like more colour options and even greater girth adjustment but even without these will buy again when dig fully grown”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a positive review Sarah, and we're glad to hear that you're a fan of your new harness. If you have any problems at all please do not hesitate to get in contact. All the best, team Mountain Dog

Posted 4 years ago

“Very quick delivery”

Mountain Dog 5 star review on 17th May 2021

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Posted 4 years ago

Thank you for the review and the lovely photo Javier, we love it!

Posted 4 years ago

“Delivery is always very fast. I’ve found customer service to be extremely helpful (and patient). Always look here first.”

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Posted 4 years ago

Thank you for the positive feedback regarding our customer service as well as our speedy shipping, we really appreciate it :) We think everyone should be looking here first! All the best, Team Mountain Dog

Posted 4 years ago

“I phoned one day to check they had the item in stock. I was waiting on a refund from a company that had had my order since 19 March which was unfulfilled. The following day was a Friday I placed my order early and received a confirmation later the same day saying it had been dispatched. I received the harness on the following Monday. Such excellent service. My advice forget other suppliers and order from Mountain Dog.”

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Posted 4 years ago

Thank you Alan for the glowing review, it truly means a lot to us. And we appreciate the advice! We agree! We look forward to seeing you again soon, and if there is anything further we can do please do not hesitate to reach out to us directly. All the best, Team Mountain Dog

Posted 4 years ago

“Great products and always fast delivery.”

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Posted 4 years ago

Thank you Alice for taking the time to leave us a review. We always strive for speedy delivery and a comprehensive range of products. We hope to see you again soon, all the best team Mountain Dog

Posted 4 years ago

“Delivered on time as expected.”

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Posted 4 years ago

Thank you for the positive review, we appreciate any and all feedback and we hope to see you back on our site soon! All the very best, Team Mountain Dog

Posted 4 years ago

“Great company, delivers on time and customer service is good. We ordered a harness which was delivered the next day. Could fault them. We’ve even gone back to get a buoyancy vest as the items they sell seem to be great quality. Well done Mountain Dog.”

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Posted 4 years ago

Thank you so much for the review Ellie it really means a lot that you had such a positive experience with regards to our customer service. As a small team and a growing company this feedback really reinforces that what we are doing is right and gives us the right foundations to push further. We hope you come back to shop with us again soon :) All the very best Team Mountain Dog

Posted 4 years ago

“Great service, tough harness and our dog seems very comfortable in it. Highly recommend this company !”

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Posted 4 years ago

Thank you for the recommendation Robert, we really appreciate that you have taken the time to give us a review. We hope that you come back to shop with us again soon. All the best, Team Mountain Dog

Posted 4 years ago

“My golden retriever is an old fellow and I bought the cream to help his cracked pads and it works very well. I use it two/three times a week as I’ve just started using it. How often will depend on how it goes but I can highly recommend it. Many thanks for a great product.”

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Posted 4 years ago

Thank you for the review Chris and we are pleased to hear that you have found the cream to be useful with your old fellows pads. Please do come back soon and we wish you all the best, Team Mountain Dog

Posted 4 years ago

“Good service, good product”

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Posted 4 years ago

Thank you Amber, we truly appreciate you taking the time to leave us a positive review. We hope you come back to us again soon

Posted 4 years ago

“Simple to navigate website and super quick delivery!”

Mountain Dog 5 star review on 16th May 2021

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Posted 4 years ago

Thank you for taking the time to leave us a review and to send us the more gorgeous picture of your pooch in their new harness! We have popped it on our socials, feel free to check us out on facebook or instagram All the best, Team Mountain Dog

Posted 4 years ago

“Excellent service, the product(s) arrived earlier than expected and due to stock shortages I had to exchange an item and the staff were really helpful and made the process extremely easy.”

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Posted 4 years ago

Thank you Gavin for your kind words, we constantly strive to ship quickly, efficiently and provide the very best customer service so your feedback is truly appreciated. We really hope to see you come back to our store sometime soon. All the best, Team Mountain Dog

Posted 4 years ago

“Easy to get around website. Payment pages easy to navigate Arrived on time.”

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Posted 4 years ago

Joanna thank you for taking the time to leave us a positive review. We are really pleased to see that you have had such a pleasant experience navigating our site and shopping for your furry friend. We hope to see you again soon :)

Posted 4 years ago

“Excellent, robust, well made products. The harness lady’s ages. We only had to replace the last one as our dog tore it going through barb wire! Lucky it was a mountain dog otherwise we’d have had a large vets bill and an unhappy dog!”

Mountain Dog 5 star review on 15th May 2021

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Posted 4 years ago

Thank you for the lovely review David. We are glad to hear that you are a fan of the products and harnesses we sell :) and also that your pooch has managed to escape injury free! We look forward to seeing you again soon. All the best, Team Mountain Dog.

Posted 4 years ago

“No problems , quick service and Delivery .”

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Posted 4 years ago

Thank you for the review Di. We really appreciate you taking the time to leave us a positive review. We hope to see you come back to our online store soon. All the very best, Team Mountain Dog

Posted 4 years ago

“Don't have much opinion on the brand, the quality of the product I bought is great. Delivery was fast.”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review. It means a lot to a small growing company such as us. Speedy delivery is very important to our customers and we hope you come back to our store soon. All the best, Team Mountain Dog

Posted 4 years ago

“Fast delivery and good service. Our girl loves her new cong and harness. Best price for this type of harness too.”

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Posted 4 years ago

We absolutely love these pictures Jurgita! She looks absolutely made up with her new harness. Thank you so much for sending these in and taking the time to leave us a positive review. We really appreciate it

Posted 4 years ago

“Excellent bit of kit, very prompt service, very pleased... Thanks.....”

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Posted 4 years ago

Thank you for the review John of your purchase with us, we really appreciate you taking the time to do so. We hope you come back to shop with us again soon. All the best, Team Mountain Dog

Posted 4 years ago

“Good prices, great web site and fast efficient delivery👍🏻👍🏻”

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Posted 4 years ago

Thank you for the two thumbs up Glen! we appreciate the feedback, please do come back again and visit our site again soon. MD

Posted 4 years ago

“Very impressed”

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Posted 4 years ago

Thank you Barbara, we are glad you're suitably impressed! We really appreciate you taking the time to leave us a review, it helps a growing business like us massively

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,532 reviews