Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,420 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,420 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 18th December 2025

Julie A

Yvonne H

2079

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very clear and accessible website with plenty of details about the product. It arrived very quickly and carefully packaged. I'm so glad Mountain Dog used Royal Mail and not the bargain basement carriers.”

Helpful Report

Posted 2 weeks ago

“Provider of quality products, I always choose Mountain Dog to supply harnesses for my dog, they are price competitive and provide a reliable service.”

Helpful Report

Posted 2 weeks ago

Thank you so much Janice

Posted 1 week ago

“Fantastic service as always from mountain dog and always the best prices. Great quality non stop dog wear coats , 2 dry spinone and 1 dry working cocker.”

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Posted 2 weeks ago

Wonderful - Thank you so much Elizabeth

Posted 1 week ago

“DNA - Road Trip Shock Seatbelt Tether was easy to find and order via the web portal. Communication with regards to order and delivery very good. Quick delivery via the Post Office. A very good product for helping to keep your four legged friend secure in your vehicle.”

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Posted 2 weeks ago

Thank you so much for your kind review

Posted 1 week ago

“What an amazing product. Very well made and i like that they have not made the rear elastic [for the legs] too tight, as previous ones have rubbed on my dogs legs and caused irritations. I will be buying from them again.”

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Posted 2 weeks ago

Great to hear you're so pleased with the Fjord Jacket Trevor - Thank you

Posted 1 week ago

“I have not used this site before. The item i purchased was dispatched promptly and communication was good. I will certainly consider using Mountain Dog again.”

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Posted 2 weeks ago

Always lovely to hear - Thank you so much Sarah

Posted 1 week ago

“Firstly love that this is designed & manufactured in Britain!! Secondly, beautifully made, strong & definitely up to the job. Easy to fit, easy to adjust length. Both items are all round high quality products. Would recommend to anyone!”

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Posted 2 weeks ago

Lovely to hear you're so pleased with the DNA range Rebecca - Thank you so much

Posted 2 weeks ago

“Great dog coat and jumper at exceptionally good value for money, have already re-ordered other products”

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Posted 2 weeks ago

Thank you so much for your review Janice

Posted 2 weeks ago

“It looks extremely serviceable and is hopefully a good fit. I haven't tried it on my dog yet, because it is a Christmas present.”

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Posted 2 weeks ago

Thank you so much for supporting our small business

Posted 2 weeks ago

“Excellent dog coat at a great Black Friday price”

Helpful Report

Posted 2 weeks ago

Thank you so much Keith

Posted 2 weeks ago

“Great quality coat for the dog, fitting charting was spot on & kept him dry on his walk in the rain. Good all round experience with ordering to delivery”

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Posted 3 weeks ago

Wonderful! Thank you so much Tony

Posted 2 weeks ago

“I’ve ordered from Mountain Dog in the past. Strong and reliable harness & collar!”

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Posted 3 weeks ago

Thank you so much Pat

Posted 2 weeks ago

“I bought 2 non- stop dogwear coats from here. Delivery was quick, and the costs are fab! Would definitely buy from here again. Thank you”

Mountain Dog 5 star review on 1st December 2025

Helpful Report

Posted 3 weeks ago

Thank you so much Niamh

Posted 3 weeks ago

“Well illustrated website and excellent information on Ruffwear harnesses. Purchased a harness for a dog that pulls on lead. Purchase was stress free and order tracked. From my experience I would highly recommend this company for your next purchase.”

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Posted 3 weeks ago

Lovely to hear - Thank you so much

Posted 3 weeks ago

“Excellent ordering and service from Mountain Dog. Love my dogs new interchanging night time light. It is excellent quality and the varying coloured lights are lovely and bright keeping my dog safer on walks. I also love how secure the fastening is. Fabulous.”

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Posted 3 weeks ago

Thank you so much Lesley

Posted 3 weeks ago

“Excellent website. Bought a raincoat for our large Airedale, size (60) fits perfect. Full coverage and easy to fit. Excellent quality material and fastenings. Super fast delivery Definitely recommend if you want a well fitting coat and made to last.”

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Posted 4 weeks ago

Lovely to hear the Fjord works so well for you and your dog Rachel

Posted 3 weeks ago

“Excellent Halo lights delivery was quick and efficient Well done!”

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Posted 1 month ago

Thank you so much Stephanie!

Posted 3 weeks ago

“The package arrived in good condition, delivery was prompt and timely as forecasted by the Mountain Dog email. The review of my order will follow after a lengthy period of real world use..............”

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Posted 1 month ago

Thank you so much Paul

Posted 3 weeks ago

“Dog coat arrived quickly, but was the wrong size, returned and refunded quickly. New voat ordered came quickly, excellent quality. Excellent communication throughout from Mountain dog. Would use again”

Mountain Dog 5 star review on 26th November 2025

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Posted 1 month ago

Thank you so much for your review and for sharing your lovely photo!

Posted 3 weeks ago

“It is a present so haven't used it....but it looks good and I am interested for my dog”

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Posted 1 month ago

Thank you so much - we hope they like it!

Posted 3 weeks ago

Mountain Dog is rated 4.9 based on 6,420 reviews