Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,698 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 6th November 2026

Mountain Dog 5 star review on 27th September 2026

Lisa C

2157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality rain jacket, I held off getting one for years but this fits my large dog perfectly and does the job.”

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Posted 1 week ago

“Good products”

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Posted 1 week ago

“I ordered a harness in Mountain Dog's sale. It arrived promptly. Unfortunately, it didn't fit my dog because I hadn't measured accurately enough. I returned it and the refund was processed immediately. I have bought from the company before and will do so again as their customer service is efficient and pricing is always good.”

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Posted 1 week ago

“Quick delivery. Highly recommended product at a better price than other outlets.”

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Posted 1 week ago

“Used Mountain Dog before buying a carry sac for our old dog, so returned to buy again for our new dog. Main purchase a harness. UK based company gave confidence in service. Quality is excellent really please and the luminous trim makes dark evening walks easier”

Mountain Dog 5 star review on 23rd October 2026

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Posted 1 week ago

“Absolutely fantastic service. I ordered a couple of LED dog lights and they had been delivered within 24 hours of placing the order. Thank you Mountain Dog!”

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Posted 2 weeks ago

“Good so far. Arrived super quick. Waterproof Dog coat is effective. Expensive versus others we have seen but maybe you get what you pay for”

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Posted 2 weeks ago

“Awesome business, Ordered a Fjord jacket (lovely quality) that was a bit small, staff were super helpful over the phone, sorted a return/refund and recomended a better fitting jacket for my Labrador (Hurtta), which he loves and looks great in. Would definately shop here again :)”

Mountain Dog 5 star review on 21st October 2026

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Posted 2 weeks ago

“The Flagline harness is excellent for my cherubs as they have managed to get out of other harnesses. The Flagline is great as it has more security. So far four of my cherubs now have this harness, not all purchased through Mountain dog. In the description, the harness has three ways of attaching the lead. However, i tried the front connection with no success. As the harness is used for a Pomeranian i cannot have the neck part of the harness tight, and when using the front connection the harness comes over the neck. Thankfully the chest straps and tummy straps work very well and i am not scared of my cherubs getting out of the harness. Thank you Mountain Dog for your help.”

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Posted 2 weeks ago

“Ordered a harness for my puppy. Product has been brilliant and was ordered and dispatched quickly . Will definitely use this company again .”

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Posted 2 weeks ago

“We bought a mountaineering backpack for our puppy - both the product adn service from Mountain Dog have been excellent and I'd highly recommend. Staightforward process and communication, great product arriving when they said it would. Delighted!!”

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Posted 2 weeks ago

“We purchased the DNA grip long line with handle - 5m. What an amazing lead, so light weight and easy to use, no snagging, no tangling, a good grip. We were especially drawn to the carabiner catch as we've found these to be far more secure than the standard catches. We would highly recommend, our border terriers seem to like them too as they probably feel like no line is attached.”

Mountain Dog 5 star review on 18th October 2026

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Posted 2 weeks ago

“I was recently mended a Mountain Dog coat by a friend who'd bought it me for one of her two dogs. I was looking for something to keep my dog dry, rather than warm, and the Fjord Jacket seemed to be just what I was looking for. Love that all you need to measure is the length of your dog and then order the size that covers that length. Order placed one day, and the coat was delivered the following day by Royal Mail. I'm delighted with the jacket, and having tried it on the dog, and taking her for a walk, she is happy enough wearing it.”

Mountain Dog 5 star review on 16th October 2026

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Posted 2 weeks ago

“Always great service and price and super helpful with advice. Great products and fast delivery. Always look on Mountain Dog when I need new stuff for the girls.”

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Posted 3 weeks ago

“Excellent choice of product with informative descriptions. Purchased several items for my Border Terrier. Ordering was easy and communication excellent. Delivery swift and well packaged. Highly recommended. Thank you.”

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Posted 3 weeks ago

“Brilliant arrived quickly and harness perfect”

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Posted 3 weeks ago

“Really pleased with the harness. My dog has found other harnesses uncomfortably wide around armpits and the v design eliminates that. Padding for strapping well fitted and metal D attachment makes lead secure. Also, had to go up a size and harness was exchanged very efficiently”

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Posted 3 weeks ago

“Quick and efficient service”

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Posted 3 weeks ago

“Good range of products for active dogs and fast shipping”

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Posted 3 weeks ago

“Fantastic service. I ordered the wrong size product by mistake, and was able to exchange it easily and quickly.”

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Posted 3 weeks ago

Mountain Dog is rated 4.9 based on 6,698 reviews