Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,429 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,429 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 30th December 2025

2082

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the best multi colour light my Miniature Schnauzer has had..you can see him coming for miles..well you know what I mean!.. as my dog is black..I also need to see him in the dark.. quite a few people ask about the light..always happy to give them info if nog a demo..”

Helpful Report

Posted 2 weeks ago

Thank you so much for your lovely review and photos Julie

Posted 1 week ago

“great service, items sent super quick, thanks”

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Posted 2 weeks ago

Thank you so much Camilla

Posted 1 week ago

“Great products and great service!”

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Posted 2 weeks ago

Wonderful! Thank you Alasdair

Posted 1 week ago

“I bought a pair of boots for my neighbour whose dog had sore paws and they were just the job! I have ordered many of these boots before I lost my own dog and found them to be of a good quality and well made. Fantastic company to order from with a fast delivery and a great service.”

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Posted 2 weeks ago

Thank you so much Janet

Posted 1 week ago

“Brilliant service. Delivered very quickly. Good competitive price for a top named collar. Couldn’t fault Mountain dog.”

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Posted 2 weeks ago

Wonderful! Thank you so much

Posted 1 week ago

“This item was ordered a week ago, I paid £3.99 postage, I got absolutely no tracking details apart from it had left Mountain Dog and when I tried to track it the item was sitting in exactly the same position.”

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Posted 2 weeks ago

We're so sorry to hear that your order parcel didn't arrive as expected. Rest assured your order was fulfilled and passed onto Royal Mail our first working day after your order was placed. As you can imagine Royal Mail and all carriers experience a very high volume of parcels passing through their network as everyone gears up for Christmas. This can put strain on their systems, which we fully understand can be frustrating. The good news is, on checking your order tracking details your order was delivered earlier today before you posted your review. Thank you for your review and for supporting our small business.

Posted 2 weeks ago

“Absolutely outstanding bit of kit, so lightweight yet extremely grippy and strong 💪. We have a few Mountain Dog long leads but this is the best one yet for my staffy. Love the design, will be buying more!”

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Posted 2 weeks ago

Thank you so much Lucy

Posted 1 week ago

“Lovely coat really pleased and a great fit and price”

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Posted 2 weeks ago

So lovely to hear - Thank you so much Kim

Posted 2 weeks ago

“Very good lead....doesn't tangle(much)..sturdy clip....doesn't slip through your hand and burn....will definitely buy another if this wears out”

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Posted 2 weeks ago

“A very clear and accessible website with plenty of details about the product. It arrived very quickly and carefully packaged. I'm so glad Mountain Dog used Royal Mail and not the bargain basement carriers.”

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Posted 2 weeks ago

“Provider of quality products, I always choose Mountain Dog to supply harnesses for my dog, they are price competitive and provide a reliable service.”

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Posted 3 weeks ago

Thank you so much Janice

Posted 2 weeks ago

“Fantastic service as always from mountain dog and always the best prices. Great quality non stop dog wear coats , 2 dry spinone and 1 dry working cocker.”

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Posted 3 weeks ago

Wonderful - Thank you so much Elizabeth

Posted 2 weeks ago

“DNA - Road Trip Shock Seatbelt Tether was easy to find and order via the web portal. Communication with regards to order and delivery very good. Quick delivery via the Post Office. A very good product for helping to keep your four legged friend secure in your vehicle.”

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Posted 3 weeks ago

Thank you so much for your kind review

Posted 2 weeks ago

“What an amazing product. Very well made and i like that they have not made the rear elastic [for the legs] too tight, as previous ones have rubbed on my dogs legs and caused irritations. I will be buying from them again.”

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Posted 3 weeks ago

Great to hear you're so pleased with the Fjord Jacket Trevor - Thank you

Posted 2 weeks ago

“I have not used this site before. The item i purchased was dispatched promptly and communication was good. I will certainly consider using Mountain Dog again.”

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Posted 3 weeks ago

Always lovely to hear - Thank you so much Sarah

Posted 2 weeks ago

“Firstly love that this is designed & manufactured in Britain!! Secondly, beautifully made, strong & definitely up to the job. Easy to fit, easy to adjust length. Both items are all round high quality products. Would recommend to anyone!”

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Posted 3 weeks ago

Lovely to hear you're so pleased with the DNA range Rebecca - Thank you so much

Posted 3 weeks ago

“Great dog coat and jumper at exceptionally good value for money, have already re-ordered other products”

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Posted 3 weeks ago

Thank you so much for your review Janice

Posted 3 weeks ago

“It looks extremely serviceable and is hopefully a good fit. I haven't tried it on my dog yet, because it is a Christmas present.”

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Posted 3 weeks ago

Thank you so much for supporting our small business

Posted 3 weeks ago

“Excellent dog coat at a great Black Friday price”

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Posted 3 weeks ago

Thank you so much Keith

Posted 3 weeks ago

“Great quality coat for the dog, fitting charting was spot on & kept him dry on his walk in the rain. Good all round experience with ordering to delivery”

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Posted 4 weeks ago

Wonderful! Thank you so much Tony

Posted 3 weeks ago

Mountain Dog is rated 4.9 based on 6,429 reviews