Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,351 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 24th October 2025

Julie S

Mountain Dog 5 star review on 23rd October 2025

Timothy D

Claire S

2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non-stop Fjord jacket 65 - Purple After reading some reviews, I decide to size down as they run bigger. My Weimaraner is 30kg and her measurements were pointing me towards size 70. The 65 fits perfectly, Easy to put on, no fussy dangling straps that needed adjusting to her size. Would definitely recommend. Excellent service from Mountain dog.”

Mountain Dog 5 star review on 20th October 2025

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Posted 2 weeks ago

Thank you so much for your review and for sharing your wonderful photo!

Posted 2 weeks ago

“Second one we've bought after over 10 years of use! The dogs are so comfortable wearing it, doesn't restrict movements. Stops them from getting soaked on long hikes.”

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Posted 2 weeks ago

Thank you so much for your lovely review!

Posted 2 weeks ago

“Great company for ordering a Ruff Wear harness. Our dog had worn hers out, we needed a new one in a hurry and it arrived the next day. Great service- thank you!”

Mountain Dog 5 star review on 17th October 2025

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Posted 2 weeks ago

Thank you so much for your lovely review and picture Olivia

Posted 2 weeks ago

“Brilliant service, quick and great communication . Parcel arrived on time in good condition and was exactly what I wanted. Bought online but since had follow up email .”

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Posted 2 weeks ago

So lovely to hear Joyce - Thank you so much

Posted 2 weeks ago

“Delivered with minimum fuss just what I needed for the winter and a dog who loves to get mucky”

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Posted 3 weeks ago

Great to hear your so pleased with the new overall coat Susie - thank you so much

Posted 2 weeks ago

“Med size excellent, came fast.”

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Posted 3 weeks ago

Thank you so much Keith

Posted 2 weeks ago

“I ordered 3 leads and they'll all great. As expected, colours are great (we're team orange). I ordered one longer one for training and it is as I needed. The two others were shorter ones with handles, they look great, and the handles are really comfortable.”

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Posted 3 weeks ago

Thank you so much Rebecca!

Posted 2 weeks ago

“Gorgeous colour harness and very well made and sturdy. Sell absolutely perfect service and couldn’t ask for anything better. Thank you”

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Posted 3 weeks ago

Thank you so much!

Posted 2 weeks ago

“Received delivery of a lovely new lead for Bo . and at a great price.This lead is shorter and the hand strap is much more gentle on my hands. Sometime he pulls on the lead which does not help arthritic hands & fingers. I am very pleased with the new lead and it's a good length. Delivery was very quick.”

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Posted 3 weeks ago

Lovely to hear you're so pleased with the DNA lead Wendy - thank you so much

Posted 2 weeks ago

“Super happy with our recent purchase. Shipping was insanely quick and, as it was a dog coat, I loved the option of being able to return for a new size if needed!”

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Posted 3 weeks ago

Thank you so much Shannon!

Posted 2 weeks ago

“Easy company to deal with, good quality products”

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Posted 3 weeks ago

Thank you so much Leslie - Enjoy your new gear!

Posted 2 weeks ago

“Placed my order and received the item in the time scale promised. No issues.”

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Posted 3 weeks ago

Always lovely to hear Gill - Thank you so much

Posted 2 weeks ago

“Brilliant service, ordered on Friday night, arrived Sunday afternoon 😁 Very well made product.”

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Posted 3 weeks ago

Brilliant to hear - Thank you so much Glad!

Posted 2 weeks ago

“Gr8 service order came quickly & was informed thru out the whole process”

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Posted 3 weeks ago

Always great to hear - thank you so much Jackie!

Posted 3 weeks ago

“Purchased 2 jackets for my Goldendoodles and am extremely impressed with the quality and would highly recommend purchasing your dog needs from here.”

Mountain Dog 5 star review on 8th October 2025

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Posted 3 weeks ago

Lovely to hear you're so pleased with the Fjord Jackets - Thank you so much for sharing your lovely photo too!

Posted 3 weeks ago

“I don't usually bother submitting reviews, but having recommended their products to several dog-owner friends, thought I'd make an exception! We have a number of Mountain Dog products and have found them to be very well-made and hard-wearing. We have a DNA Ascent rope lead, which we use on a daily basis, as well as a DNA grip line for longer walks and training. We have recently also purchased a DNA Road Trip Shock Anchor tether for use in the car and are equally pleased with it. It cost a few pounds more than similar products on Amazon but is much better constructed, something that is very important to us as our dog (a bull lurcher) is very strong! The clips are really sturdy and the materials used for the leads is also very high quality. Delivery has been very prompt as well.”

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Posted 3 weeks ago

Thank you so much!

Posted 3 weeks ago

“Great experience ordering online. Product received by mail quickly and efficiently. Very happy with the service and would recommend.”

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Posted 3 weeks ago

Always wonderful to hear - Thank you so much

Posted 3 weeks ago

“Ordering the coat was very easy to understand with measurements the arrival of the coat was exactly was on time and I was very pleased”

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Posted 4 weeks ago

Lovely to hear you're so pleased with the Fjord Jacket and our service - Thank you

Posted 3 weeks ago

“Purchased some treats, as well as an extreme kong and bone from Mountain Dog and really impressed with the service. Items are great, they arrived quickly and our dogs love them! Highly recommend Mountain Dog.”

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Posted 4 weeks ago

Thank you so much for your lovely review Kari!

Posted 3 weeks ago

“Great leads and good calue”

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Posted 4 weeks ago

Thank you so much Lisa!

Posted 3 weeks ago

Mountain Dog is rated 4.9 based on 6,351 reviews