Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,382 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 21st November 2025

Michaela A

Frances S

2039

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“true to size & colour. great item”

Helpful Report

Posted 2 weeks ago

Lovely to hear you're so pleased with the Hi & Light Harness - Thank you so much!

Posted 4 days ago

“Website easy to navigate, good range of products and good value offered when items on sale. Goods ordered arrived promptly and were well packaged.”

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Posted 2 weeks ago

Wonderful! Thank you so much for your lovely review - enjoy your new gear!

Posted 1 week ago

“Great service, no issues at all.”

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Posted 2 weeks ago

Thank you so much Terry!

Posted 1 week ago

“Excellent service, items were spot on and delivery quick too. Would definitely recommend”

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Posted 2 weeks ago

Thank you so much Susan!

Posted 1 week ago

“Excellent products with excellent service and prompt delivery.”

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Posted 2 weeks ago

Thank you so much for your lovely review!

Posted 2 weeks ago

“I was very impressed with the level of service and the dog light.(which was ever so slightly hard to attach having weakness in my hands but had a friend do it ) The customer personal service was excellent. I had accidentally purchased 2 collars and after making contact and getting advice,Paul emailed me and refunded the first purchase before the correct collar light arrived ..I will most definitely use again if I need any other items for My Lovely Lab .”

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Posted 2 weeks ago

Thank you so much Helen!

Posted 2 weeks ago

“Super fast delivery”

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Posted 2 weeks ago

Always great to hear - Thank you so much Kelli

Posted 2 weeks ago

“We wanted a light weight coat that covered more than just our dogs backs. These coats cover from neck to tail plus the back legs. Very water proof and only takes a few minutes to dry in a drying pod ready for the next wet walk.”

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Posted 2 weeks ago

Lovely to hear you're so pleased with the Non-Stop Fjord Jackie - Thank you so much

Posted 2 weeks ago

“Amazing dog coats!! We have a greyhound and have never found a coat that was a good fit or that needed some kind of adaption even ones made for this particular breed. Ordered 2 of these coats and they are amazing. Great colours, design and materials but the best thing ...they fit first time and nothing needed adapting!! They are fabulous and highly reccomend purchasing. Mabel likes them too!!”

Mountain Dog 5 star review on 5th November 2025

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Posted 2 weeks ago

Thank you so much Ruth - thank you for your lovely pictures too!

Posted 2 weeks ago

“Exceptional service. Returned coat that was to large and reordered smaller size. Refund was actioned within 2 days of return and new coat received within 2 days of order!!! Coat quality is great.”

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Posted 2 weeks ago

Thank you so much Anne!

Posted 2 weeks ago

“This was the 2nd time I have bought Hurtta Monsoon Coats for my dog. The other is now 2 years old and still looks and performs great! I only chose this one to get a new colour. Mountain Dog offered a great selection at very competitive prices. Their website was easy to navigate and the cost arrived in good time. This new coat will be the dogs Christmas present so I am unable to attach a photo of it in Ruby but he have attached one of her and her brother in the others I already have. I know she's going to look great in her new one too😄”

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Posted 2 weeks ago

Wonderful! Thank you so much Margaret - thank you for sharing your lovely photos too!

Posted 2 weeks ago

“We ordered a shower proof coat which is well made and one of the best I have found (tried many). Sizing our dog is difficult as he is a long legged/ bodied terrier. After a few attempts we got the sizing right. It was very easy to return and customer service was excellent. I would highly recommend recommend this company . 5 🌟”

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Posted 2 weeks ago

Thank you so much Annmarie!

Posted 2 weeks ago

“I have bought a few items now (after they were recommended by a friend) and I must say that I am really impressed at both the quality of what I ordered but, more importantly, the friendly and quality customer service I have received every time. Excellent delivery timescales on all items ordered. I would not hesitate to recommend them and I will use them again.”

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Posted 2 weeks ago

Lovely to hear! Thank you so much Tom

Posted 2 weeks ago

“Fast delivery and great dog coats.”

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Posted 3 weeks ago

Wonderful! Thank you Vicki

Posted 2 weeks ago

“I purchased a Dog Harness, the information was clear, the size chart was very useful, the purchase was easy to make, the harness delivery was quick and on time. I have now been using the harness and my dog loves to work wearing it. Thanks Mountain Dog company hope the harness brings us many trails and years of fun. 🐾🐾❤️👍”

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Posted 3 weeks ago

Thank you so much for your lovely review Michael happy trails!

Posted 2 weeks ago

“Lovely company easy to order kept informed re delivery. My order was very well packaged and the lead was just what we were looking for very happy 😊”

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Posted 3 weeks ago

Thank you so much Carol

Posted 2 weeks ago

“I love mountain dog - high quality, good selection of products. Excellent and quick delivery. I am a repeat customer and can recommend.”

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Posted 3 weeks ago

So wonderful to hear Natalie - Thank you so much

Posted 2 weeks ago

“Easy to order form the site and my dog’s new lead came quickly. Would deffo use the site again”

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Posted 3 weeks ago

Thank you so much Emmie

Posted 2 weeks ago

“Have previously ordered goods and the quality is very good. Just returned a light coat and returns process easy to follow. New coat excellent lite weight so very good for small breeds. Thank you !”

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Posted 3 weeks ago

Thank you so much - Great to hear the Fjord is working so well for you and your dog

Posted 2 weeks ago

“Excellent service, super fast delivery and the Non Stop Dog collar is perfect 💚 thank you ☺️”

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Posted 3 weeks ago

Wonderful Sarah! Thank you so much!

Posted 2 weeks ago

Mountain Dog is rated 4.9 based on 6,382 reviews