Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,449 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 27th January 2026

Christopher E

Mountain Dog 5 star review on 17th January 2026

Alan H

Mountain Dog 5 star review on 6th January 2026

Francesca H

Mountain Dog 5 star review on 5th January 2026

Rachel M

2089

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received both ruffwear harnesses, non stop lead and ruffwear collar for my two Dalmatian’s in pretty quick time over Christmas. Good products, delivered promptly.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind review Michael

Posted 2 weeks ago

“Definitely worth the investment. Initially got the sizing wrong so had to return and buy another. Fits perfectly doesn't restrict movement. Keeps warm and dry”

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Posted 3 weeks ago

Thank you so much for your lovely review and for sharing such wonderful photos too!

Posted 2 weeks ago

“The jacket arrived really quickly despite the Christmas rush. Unfortunately the jacket was much larger than I hoped. My dog is very slim but long in the back so the overall fit was too large. Such a shame as it's a fantastic coat. Sadly having to return but will have a look at a smaller size.”

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Posted 3 weeks ago

Thank you so much Rachel!

Posted 2 weeks ago

“A quick and easy order, processed quickly and arrived from Royal Mail- fantastic service 😃”

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Posted 3 weeks ago

Thank you so much Grant!

Posted 3 weeks ago

“We managed to get two of the Non-stop dog wear waterproof jackets on sale - it’s good quality stuff, but I couldn’t justify the presale price. Luckily they had our sizes. Generally impressed with both jackets for our two shelties. Ordering was easy, website was good. Size guide worked well. Delivery was pretty good too. Couldn’t fault any of it.”

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Posted 4 weeks ago

Wonderful! Thank you so much Natalie

Posted 3 weeks ago

“Superb customer service from start to finish. I raised a couple of Qs by phone and email with paul, who was super-helpful every step of the way. If Carling sold dog gear....”

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Posted 4 weeks ago

Always wonderful to hear Keith - Thank you so much for your kind feedback for our team

Posted 3 weeks ago

“Efficiency and websie content brings credit to their team leader”

Helpful Report

Posted 4 weeks ago

Thank you so much Philip!

Posted 3 weeks ago

“Product as accurately described on website. Sizings true. Coat robust but lightweight and easy to put on. A serious walking coat. Discounted price very reasonable. Service first class. Delivered swiftly despite Xmas strain on postal service. Completely satisfied by my purchase and experience. I will definitely buy from Mountain Dog again.”

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Posted 4 weeks ago

Wonderful to hear Paul - Thank you so much

Posted 3 weeks ago

“The waterproof coats are fantastic.”

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Posted 4 weeks ago

Thank you so much Christine!

Posted 3 weeks ago

“Good variety of products. Good delivery time. Good quality product.”

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Posted 4 weeks ago

Thank you so much Meirion

Posted 3 weeks ago

“Great product, fast service.”

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Posted 4 weeks ago

Great to hear you're so pleased with the Beacon Light and our service - Thank you!

Posted 3 weeks ago

“Good selection to choose from on the website and easy to find what I was looking for. Having placed an order, delivery was super-quick! Delighted with the quality & fit of both the harness and coat.”

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Posted 1 month ago

Thank you so much Penny!

Posted 3 weeks ago

“Fantastic service. Spoke to Paul in customer service who was very helpful and pleasant to talk to. Went out of his way to contact us and gave very good advice.”

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Posted 1 month ago

Great to hear Stephen - Thank you so much for your review

Posted 4 weeks ago

“Very efficient and fast service”

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Posted 1 month ago

Thank you so much Diane

Posted 1 month ago

“The package arrived quickly and we are very happy with the purchase.”

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Posted 1 month ago

Lovely to hear Jayne - Thank you!

Posted 1 month ago

“Great service fabulous prices and superfast delivery highly recommended”

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Posted 1 month ago

Thank you so much Josie!

Posted 1 month ago

“I am delighted with my purchase of a Non-stop Glacier Dog Jacket 2.0 . It is a high-quality jacket, and I appreciate the options to adjust the length and neck. Also, the girth strap is a good length and can be adjusted for a snug fit. All this, and it can be rolled up and packed in the handy carry pouch! The price was very competitive, delivery fast and well packaged.”

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Posted 1 month ago

Thank you so much for your lovely review!

Posted 1 month ago

“Great item speedy delivery well made very professionally.”

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Posted 1 month ago

Wonderful to hear everything worked so well and your delivery was so speedy too!

Posted 1 month ago

“Ordered a new waterproof dog suit for my boy on Friday morning, paid the little extra for faster delivery and received the item the next day. In December too, when the post is notoriously slower. Well packed, and the product was cheaper than buying direct from the company too.”

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Posted 1 month ago

Thank you so much for your review Jenna

Posted 1 month ago

“The coat fits pefectly to my surprise and is excellent quality and very light in weight, used on two occasions in wet weather and keeps my dog dry it is well worth the cost having tried other waterproof coats in the past. Fast delivery and good service overall and Royal Mail was the courier therefore regular notifications.”

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Posted 1 month ago

Great to hear Craig - Thank you so much

Posted 1 month ago

Mountain Dog is rated 4.9 based on 6,449 reviews