Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,178 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 4th June 2025

1960

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the sevice”

Helpful Report

Posted 1 month ago

Wonderful! Thank you so much!

Posted 1 month ago

“I've ordered several items from Mountain Dog and they are my 'go to' for gear now. Orders are processed quickly, with fast delivery, and any sizing/product queries are also replied to really quickly. I've had to return a few things previously when the size/fit hasn't worked, and, again, returns and exhanges are processed speedily with no issues. Great service, which gives me the confidence to always go back when ordering something else.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review and on going support Fiona!

Posted 1 month ago

“Fantastic swift service and great products”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review! Enjoy your new gear Emily!

Posted 1 month ago

“Very happy with speed of delivery and quality of products received.”

Helpful Report

Posted 1 month ago

Thank you so much Sandra!

Posted 1 month ago

“Really quick delivery and a great product, I have been looking for a suitable portable dog bed for hiking for ages. They had the exact thing I needed and got it to me quickly.”

Helpful Report

Posted 1 month ago

Thank you so much Martin! Great to hear the Highlands Pad works so well for you and your dog!

Posted 1 month ago

“Fan-ruddy-tasting! Great price, product & swift delivery”

Helpful Report

Posted 1 month ago

Amazing! Thank you so much. Enjoy your new gear!

Posted 1 month ago

“I first purchased a Large bag but on arrival I discovered it wasn't the right fit for my dog, sending it back and exchanging it for an XL knavigate was surprisingly quick and easy. The bag is secure, yet still spacious. I've been on a few bike rides with him, he's happy, comfortable and has brought many smiles to passers by. My favourite part of the bag is the small compartment on the side waist strap that dispenses the poo bags, simple yet effective as I don't have to take the bag off to find them.”

Mountain Dog 5 star review on 11th April 2025

Helpful Report

Posted 1 month ago

“speedy delivery and great product at a great proce!”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review! Enjoy your new gear!

Posted 1 month ago

“This harness is expensive, there's no doubt about that, however, it is extremely secure, and my dog feels very comfortable in it. It is hardwearing and tolerates washing and having an airtag on it. The service was very good. The harness arrived when they said it would.”

Helpful Report

Posted 1 month ago

Lovely to hear you're so pleased with the Flagline harness! Thank you so much Pauline!

Posted 1 month ago

“Excellent service, and brilliant products.”

Helpful Report

Posted 2 months ago

Wonderful! Thank you so much!

Posted 1 month ago

“Awesome hassle free service. Royal mail tracking and good communication. Happy dog.”

Helpful Report

Posted 2 months ago

Thank you so much Gary!

Posted 1 month ago

“Not actually used it yet but very impressed with how strong it is and how comfortable my dog looks in it. She's a smallish cockapoo and we got the large size, she fits it perfectly.”

Helpful Report

Posted 2 months ago

Thank you so much Sue! Enjoy your new K9 sports Sack

Posted 2 months ago

“Recieved our harness for Finn promptly, only small adjustments needed and it fits like a glove! She has no problem running or moving in any way and it stays in place really good. The lifting handle is great and helps to get her into the car. Highly reccomend these harnesses. John Harrison”

Helpful Report

Posted 2 months ago

Wonderful to hear the Flagline harness works so well for her. Thank you so much for your review John!

Posted 1 month ago

“Excellent quality harness. Easy to fit and comfortable as puppy didn’t even flinch when put on. Love that the seatbelt loop allows puppy to sit or lay down”

Helpful Report

Posted 2 months ago

Lovely to hear the Hurtta harness works so well for your puppy. Thank you so much!

Posted 2 months ago

“Quality products. Excellent service and communication. Sorted out my cock up when ordering with out hesitation. Order arrived promptly. Can't fault the service.”

Helpful Report

Posted 2 months ago

Thank you so much Alison! wonderful to hear we could help. Enjoy your new gear!

Posted 2 months ago

“Bought the XS High & Light harness for my 8k terrier. It fits well & was easy to adjust to her size. She much prefers it to a previous harness (not Ruffwear) & it does not restrict her movement at all.The harness dries really quickly after rain or swimming & is easy to wipe down & keep clean. I am so impressed with it I will be buying another!”

Helpful Report

Posted 2 months ago

So lovely to hear Penny! Thank you so much for your review!

Posted 2 months ago

“We bought a ruffwear front range harness in medium for our 28kg boxer. The harness fits well and is good quality. The service, communication, delivery and price from mountain dog were all great. No complaints.”

Mountain Dog 5 star review on 26th March 2025

Helpful Report

Posted 2 months ago

Thank you so much for your review and for sharing your lovely photo!

Posted 2 months ago

“Good company, always get my orders very promptly after ordering and they are good quality.”

Helpful Report

Posted 2 months ago

Thank you so much for your review and on going support Danielle!

Posted 2 months ago

“Good service”

Helpful Report

Posted 2 months ago

Thank you so much Joan! Enjoy your new gear!

Posted 2 months ago

“Great service, and high quality trailing harness - with a very useful chest D ring for when my dog's have finished their trails.”

Helpful Report

Posted 2 months ago

Thank you so much Gillian! Lovely to hear the Line harness works so well for you and your dog!

Posted 2 months ago

Mountain Dog is rated 4.9 based on 6,178 reviews