Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,178 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 4th June 2025

1960

Anonymous

Anonymous // 01/01/2019

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“Quick response and delivery. Good selection of items with accurate descriptions and good sizing guide.”

Helpful Report

Posted 2 months ago

Thank you so much Tina!

Posted 2 months ago

“Fits perfectly and walks very well. Really good looking and all are very pleased with it. Excellent price. Thank you.”

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Posted 2 months ago

Lovely to hear the Chain Reaction Collar works so well for you and your dog Joan. Thank you so much!

Posted 2 months ago

“We were moving up a size from XXS to XS, had last harness over a year and still as good as new, just outgrown. Fast delivery and item was well wrapped and perfect when delivered.”

Mountain Dog 5 star review on 24th March 2025

Helpful Report

Posted 2 months ago

Thank you so much Georgina! Thank you for sharing your lovely photos too!

Posted 2 months ago

“Easy process e2e. My gear arrived swiftly.”

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Posted 2 months ago

Thank you so much Dustin!

Posted 2 months ago

“Good website with a good selection of items, prompt delivery, no trouble. I bought a Ruffwear collar for my dog that was out od stock on the Ruffwear website. The collar is a bit disappointing. I previously had a Kong one at a similar price point that was slightly padded and felt softer. The plastic clip also doesn't feel very robust. It does have a nice metal clip for a lead and an extra ring to hang a tag off though.”

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Posted 2 months ago

Thank you so much for your review Rowan, lovely to hear you're so pleased with our service here at Mountain Dog!

Posted 2 months ago

“Quick delivery, easy website and amazing sale prices”

Helpful Report

Posted 2 months ago

Wonderful to hear Natasha! Thank you so much!

Posted 2 months ago

“Amazing service. Very friendly and helpful staff gave us lots of advices on how to find a perfect harness for our dog (of quite extraordinary body shape), absolutely no problem with exchanging item for different sizes too. 100% recommend”

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Posted 2 months ago

Thank you so much for your lovely review Karolina!

Posted 2 months ago

“I phoned Mountain Dog for advise as I have a tripod Border Terrier. The chap on the phone couldn't be more helpful! I am very pleased with the harness which fits very well ... it's the first one that does!”

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Posted 2 months ago

Wonderful! Great to hear we could help Georgina. Thank you so much!

Posted 2 months ago

“Excellent harness. We are replacing one we have had for a few years as the material holding the lead link is starting to wear.”

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Posted 2 months ago

Thank you so much for your review Sian

Posted 2 months ago

“Quick despatch, product as described.”

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Posted 2 months ago

Thank you so much Fiona!

Posted 2 months ago

“This is the 3rd order we have made. All arrived promptly.”

Mountain Dog 5 star review on 17th March 2025

Helpful Report

Posted 2 months ago

Wonderful to hear! Thank you so much Claire, and thank you for sharing your lovely picture too!

Posted 2 months ago

“Great company. Supply quality pet products. I’m a fan of Ruffwear for my cocker spaniel which is very hard wearing and dog trendy. The last collar has lasted 5 years. Competitive pricing especially when using a promo code.”

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Posted 2 months ago

Thank you so much for your lovely review Trisha!

Posted 2 months ago

“Quick service and product as described. I bought the large restraint for our labrador which does the job in keeping him secure in the boot. He had to learn the hard way that this stopped him jumping out immediately, so he now has more respect for us telling him to "wait"!”

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Posted 2 months ago

Thank you so much Andrea! Wonderful to hear the DNA tether works so well for you and your Lab!

Posted 2 months ago

“https://www.instagram.com/share/BAKedgOgH8 Looking forward to loads of adventures🐾💕”

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Posted 2 months ago

Thank you so much Yvonne! Enjoy your K9 Sport Sack adventures!

Posted 2 months ago

“I recently purchased some protective dog socks from Mountain Dog UK to cover an injured paw on my Labrador, Freya. Paul in customer service was incredibly helpful over the phone, providing lots of great advice to ensure I got the right product. The boots are perfect for our needs, keeping her paw protected when we're out and about. Fantastic service and a great product—thank you!”

Helpful Report

Posted 2 months ago

Thank you so much Amy! It's so wonderful to hear Paul was so helpful in finding the right product for you and your dog. Thank you!

Posted 2 months ago

“I have just purchased two of the Non-Stop dog coats the Glacier Jacket and the Wool Jacket for my 12 year old small mongrel. The coats are a very good fit, very well made and I am hoping will keep him as warm and cosy as the Hurtta coats he has worned since birth. Excellent service and communication from the Seller”

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Posted 2 months ago

So lovely to hear Julia! Thank you so much!

Posted 2 months ago

“Excellent quality I had my last harness for ten years Prompt delivery 1st class service”

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Posted 2 months ago

Always wonderful to hear! Thank you so much!

Posted 2 months ago

“Looks great, feels like it will last a long time”

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Posted 2 months ago

Thank you so much Emma, it's lovely to hear how pleased you are with the Ruffwear Front Range Harness!

Posted 2 months ago

“Really good prices,loads of different brands at excellent prices, delivery fast,customer service is excellent”

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Posted 2 months ago

Wonderful! Thank you so much Deborah!

Posted 2 months ago

“Quick delivery and easy to make a swap for a different size”

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Posted 2 months ago

Thank you so much Keith! Wonderful to hear everything worked so well for you!

Posted 2 months ago

Mountain Dog is rated 4.9 based on 6,178 reviews