Hello, The only reason I have put POOR on this is because I sent an email about ten days ago about a problem with a batch of dresses I got earlier in the year. I haven't had a response yet. (Yellow and white polka dot swing style dresses). Your service is always fantastic and I'm always praising you. But on this occasion I feel a little let down. ALL the dresses had zip problems at the dress rehearsal (we had professional chaperones on the job, so it wasn't down to useless students!) I then had to go spend £400 the next day to get a last minute replacement for opening night. Any response would be fabulous. Thanks Louise Denison