International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.31

4.3 Rating 759 Reviews

79 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.3

Based on 759 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

International Dance Supplies 5 star review on 25th March 2024

Tatiana M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid £9.95 for express delivery and recieved the order a full week later I understand with COVID:19 that delivery may be longer than normal but this was poor service.”

Helpful Report

Posted 3 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“I understand you are social distancing/covid (we are after all living in unprecedented times) but 5 days to get an order is just toooo long. Your competitors are providing a much better service. Stores are managing to replenish and send out orders/shelves with masks etc... so I don't understand what is different about your company. Think outside the box- have you workers around the clock to get the orders out with less people on site. As a wholesaler- it is a shoddy service 5 days waiting for stock! I'm so frustrated that my leoskirt I use is manufactured by you- as I have taken all my other business elsewhere to get a faster turnaround (shoes etc). I appreciate your staff safety- I keep my staff safe too- but we're all trying to run a business here and we need stock next day! It's a shame.”

Helpful Report

Posted 3 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“I am a customer for about 10 years. I was very disappointed as I have called numerous times and left my phone as indicated by the machine, but nor reply! Then, I decided to order on line. Unfortunately again there was a delay and No one to reach to complain. Have in mind that the last order was for 1.537,38 Euros!!!! Also they sent me 3 WRONG items which I haven't tried to return since I feel there is No person to talk to and complain to. I am seriously thinking of stop buying from IDS.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you have received incorrect items. I have checked but could not find any voicemails from your number. You have sent us an e-mail to advise of the incorrect items to which we responded and your refund was issued promptly. If you do need to contact us in future please call us during opening hours which are 8am - 5.15pm GMT or alternatively you can e-mail us. Apologies for the inconvenience caused.

Posted 3 years ago

International Dance Supplies is rated 4.3 based on 759 reviews