International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.31

4.3 Rating 757 Reviews

79 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.3

Based on 757 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

International Dance Supplies 5 star review on 25th March 2024

Tatiana M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use on-line ordering, good stock levels, very good delivery via Royal Mail. Communication via email is very good.”

Helpful Report

Posted 10 months ago

Thank you for your review and your custom over the last 7 years. It is good to hear that you are happy with our service as we always try to do our best to look after our customers.

Posted 10 months ago

“The Bloch dance sneakers comes in very bad condition.”

Helpful Report

Posted 10 months ago

Thank you for your custom over the last 5 years and for bringing this matter to our attention. I have passed this on to the Customer Service team who will be in contact with you.

Posted 10 months ago

“It is so easy to order and the delivery time is quick!”

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Posted 10 months ago

Thank you for your review and your custom over the last 17 years. It is good to hear your order arrived promptly and that you are happy with the ease of ordering.

Posted 10 months ago

“Great prices, fast delivery ,I have always been very pleased with every thing I ordered”

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Posted 11 months ago

Thank you for your review and your custom over the last 16 years and more. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 10 months ago

“Very professional and beautiful costumes at very reasonable prices. Web site so easy to navigate and staff are always very helpful at the end of the phone. I have been using IDS for many many years now and never disappointed with the quality of costumes, leotards, tights and dance shoes. The only thing I would say is that returns could be processed a bit quicker.”

Helpful Report

Posted 11 months ago

Thank you for the wonderful review and your custom over the last 16 years. It is really nice to hear positive comments and I will pass them on to everyone here. I have passed on your comments about the returns to the relevant department.

Posted 10 months ago

“PERFECT !!”

Helpful Report

Posted 11 months ago

Thank you for the review. As a new customer in Switzerland it is great to hear what you think about us. I will pass on your positive comment to the team.

Posted 11 months ago

“Easy to use website and excellent delivery service”

Helpful Report

Posted 11 months ago

Thank you for the review and your custom over the last 16 years. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 11 months ago

“Not overpriced and when available goods are shipped very quick and a good returns policy.Have used now for more years than I can remember!”

Helpful Report

Posted 11 months ago

Thank you for the wonderful review and your custom over the last 16 years or more. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 11 months ago

“Been customers for 30+ years and always had good contact with designated person. That all changed when management changed and service and contact dropped. It is getting better now but don’t think it will be as it was originally. Stocks seem to be improving now too which is good”

Helpful Report

Posted 11 months ago

Thank you for your feedback and for your custom over the last 30 years. We are sorry that you feel the service level is not as expected but over the years the business has grown to such an extent that it is no longer possible to have designated customer service providers for each customer. We still however provide a personal service which we are very proud of and there is always someone at the end of the phone or on Live Chat if you need to talk to someone. We have worked hard to improve the stock levels and are pleased that you recognise this. We look forward to many more years of working with you.

Posted 11 months ago

“IDS have some beautiful costumes available. The quality and fit are fantastic. My dancer is so happy with costume choice. Delivery was very quick even on the standard service. Thank you”

Helpful Report

Posted 11 months ago

Thank you for the review and your custom over the last 7 years. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 11 months ago

“This used to be a great company but since covid, it has slipped downhill. I could always rely on the guaranteed delivery and now it's always late and it doesn't come when it's supposed to come. Prices have changed but the catalogue hasn't been updated so items you don't know have gone up and unless you go on the website you won't know it's changed. We are often sent incorrect items and now almost everything we try and get is out of stock. Finally the list of costumes available is a lot less and all the themed costumes you used to have which were vital for Musical Theatre schools and it's now all comp costumes. I am disappointed about how the company has changed since covid and I hope you will improve your services to reflect how they used to be.”

Helpful Report

Posted 11 months ago

Thank you for the review and your custom over the last 7 years. I am sorry you are not happy with our service since covid. We do use a tracked service with either Royal Mail or Fedex and are aware that there have been some concerns regarding delivery times which we are flagging up to the service providers. The stock situation is improving all the time and I will pass your comments about the range of costumes available on to the Buying Department. I am sending you up to date catalogues so you can see the new prices. We always aim to give the best service possible and value all feedback.

Posted 11 months ago

“Excellent service thank you 🙏”

Helpful Report

Posted 11 months ago

Thank you for the wonderful review and your custom over the last 16 years or more. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 11 months ago

“Always helpful.”

Helpful Report

Posted 11 months ago

Thank you for your review and your custom over the last 16 years or more. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 11 months ago

“Great service thank you”

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Posted 11 months ago

Thank you for your review and your custom over the last 3 years. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 11 months ago

“My items were East to order. Arrived after 4 days. Plastic package was damaged which meant shoe boxes were damage. Otherwise very good.”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the last 16 years or more. I am sorry the boxes were damaged due to the plastic packaging being damaged. If this should happen again please take a photo of it and send it to us and we can raise the issue with our couriers.

Posted 11 months ago

“Good quality products and speedy service and delivery.”

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Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 year ago

“Service just amazing, really quick delivery. Package exceptional!”

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Posted 1 year ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 1 year ago

“Great selection of dancewear. All quality goods at competitive prices. The customer service is very good too.”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our product and service and I will pass your comments on to the team.

Posted 1 year ago

“Excellent service, super fast delivery. Great quality and affordable prices.”

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Posted 1 year ago

Thank you for the wonderful review and your custom over the last 5 years. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 1 year ago

“Fast delivery abroad, well packed, good price”

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Posted 1 year ago

Thank you for your review and your custom over the last 5 years. It is good to hear your order arrived promptly in Switzerland and that you are happy with your purchase.

Posted 1 year ago

International Dance Supplies is rated 4.3 based on 757 reviews