First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good to be able to receive samples before ordering Whole process from ordering on line and receiving mat was excellent Good quality for money”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your positive experience. We're delighted to hear that receiving samples before ordering was beneficial for you and that you found the entire process, from ordering online to receiving your mat, to be excellent. Your satisfaction with the quality of our product at the price is especially gratifying to us. We strive to ensure our customers feel confident and satisfied with their purchases. If you have any further needs or questions in the future, please remember we are always here to help. Best regards, David.

Posted 2 years ago

“A nice, well-made, hardwearing mat that should last a lifetime. It's positioned just inside our front door and sits on top of our fitted carpet. Unfortunately, and perhaps because of the weave or pile of the carpet it moves and bunches up as it's walked on. We've had this problem with other mats but was hoping as this was a more heavy-duty mat it could solve this problem - but no. We've previously tried carpet gripper tapes of all varieties, underlays etc but nothing has worked so far.”

Helpful Report

Posted 2 years ago

Dear Jamis, Thank you for your honest feedback and the four-star rating. We're glad to hear that you find the mat to be nice, well-made, and hard-wearing. However, the issue you're facing with the mat moving and bunching up on your carpet, we understand how frustrating this can be, especially after trying various solutions. We do offer a few other mats that are specifically designed to be placed onto the carpet, which has a claw-like finish on the back, as opposed to the smooth backing on most mats. Please let me know if there's anything I can help with by calling up on 0121 702 1659 or emailing to info@firstmats.co.uk Best regards, David.

Posted 2 years ago

“I had sent a review which said I was not happy however I need to send another to say the issue has now been dealt with and I am happy .”

Helpful Report

Posted 2 years ago

“Nice mat delivered safely.”

Helpful Report

Posted 2 years ago

Dear Joseph, Thank you for sharing your experience with us! We're delighted to hear that you were pleased with the quality of the mat and that it was delivered safely to you. Your satisfaction is our utmost priority. Should you have any more requirements or questions in the future, please know we're always here to help. Best regards, David.

Posted 2 years ago

“Quick delivery”

Helpful Report

Posted 2 years ago

Dear Gurbinder, Thank you for your feedback! We're pleased to hear that you were satisfied with our quick delivery. We always strive to ensure timely service for our customers. Remember, if you have any questions or needs in the future, we're here to assist. Best regards, David.

Posted 2 years ago

“Great quality - to cut and apply as buffers.”

Helpful Report

Posted 2 years ago

Dear Chris, Thank you for your positive feedback! We're delighted to hear that you found our product to be of great quality and suitable for your needs. Your satisfaction is always our goal, and we're happy to have met that mark with you. If you have any other needs or questions in the future, remember we're just a call or message away. Best regards, David.

Posted 2 years ago

“A good quality mat and great that it can be customised in size. My only slight quibble was the curved corners, as normal square corners would fit better by my door.”

Helpful Report

Posted 2 years ago

Dear Helen, Thank you for taking the time to share your feedback. We're glad to hear that you found our mat of good quality and appreciated the customization option. We'll take note of your suggestion regarding the corners; customer insights like yours are invaluable for us to improve our offerings. Should you need any assistance or have any further queries in the future, please don't hesitate to reach out. We're here to help! Best regards, David

Posted 2 years ago

“I am very pleased with the various mats you supplied and their timely delivery. One bit of advice would be helpful, the small mat is on a nylon type carpet and slips / moves a bit any suggestions would be appreciated.”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for letting us know about your positive experience with our mats and their delivery. Regarding the small mat slipping on your nylon carpet, one common solution is to use a non-slip mat underlay. This underlay can grip both the mat and the carpet, preventing any movement. Another option might be to consider double-sided carpet tape, which can hold the mat in place. However, always test a small inconspicuous area first to ensure no residue or damage occurs to your carpet. We hope this helps, and should you have any other questions or require further assistance, please don't hesitate to reach out. Best regards, David.

Posted 2 years ago

“No problems with the service received from First Mats”

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Posted 2 years ago

“I was pleased with my mat and the customised sizes meant it was just right.”

Helpful Report

Posted 2 years ago

“Good service, just a little pricey for the size of the model compared with others.”

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Posted 2 years ago

“Excellent quality mat, great service from ordering to dispatch to delivery, kept informed all along the way. Great price, would recommend.”

Helpful Report

Posted 2 years ago

“Very easy to order through the website. Arrived when expected. Good quality mats recommend to anyone.”

Helpful Report

Posted 2 years ago

Dear Kevin Hunter, We sincerely appreciate your positive feedback and review! We're thrilled to know that you found the ordering process easy and that our delivery met your expectations. It's wonderful to hear that you were pleased with the quality of our mats. Your recommendation means a lot to us and speaks volumes about the service we strive to provide. Thank you again, Kevin, for taking the time to share your experience. We look forward to seeing you again soon! Best regards, David

Posted 2 years ago

“Simply easy website to order from, quick delivery of mat fit for purpose. Completely happy with service, would recommend and use again.”

Helpful Report

Posted 2 years ago

Dear Sue, Thank you for your review! We're thrilled to hear that you found our website easy to use and that your mat was delivered quickly. Our goal is always to ensure that our customers are completely satisfied, and we're delighted to know we've hit the mark for you. Your recommendation means a lot to us. Looking forward to serving you again in the future!" Best regards, David

Posted 2 years ago

“Great service, fast deliverys”

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Posted 2 years ago

“Good quality product, only wish was to get it more transparent so I could see my lovely wood floor.”

Helpful Report

Posted 2 years ago

Dear Arnaud, Thank you for your 4-star review and for your valuable feedback. We're pleased to hear that you found the product to be of good quality. Your comments about the product transparency are very important to us. We continuously strive to improve our products based on customer feedback and your suggestion about enhancing the transparency to showcase beautiful flooring like yours is something we will definitely consider for future product development. Again, we appreciate your input and your business. Thank you again for taking the time to leave this review, Arnaud. We look forward to seeing you again in the future. Best regards, David

Posted 2 years ago

“Good for floor”

Helpful Report

Posted 2 years ago

Dear Beatrice, Thank you so much for taking the time to leave us a fantastic 5-star review for the Plush Choice Entrance Mat). We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. We are delighted to have played a part in making your entrance area more welcoming and visually appealing. Your satisfaction is our top priority, and knowing that we have met your needs brings us immense joy. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing our Plush Choice Entrance Mat. Best regards, David

Posted 2 years ago

“The item that I ordered has not been delivered: please investigate and re-send. Regards Geoffrey Yeowart Tel: 01256 861218”

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Posted 2 years ago

“All good except that the opening angle for the toilet is too small.”

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Posted 2 years ago

“Good shipping time.”

Helpful Report

Posted 2 years ago

First Mats is rated 4.8 based on 1,422 reviews