First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took a little longer than expected, other than that nice product, thank You”

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Posted 2 years ago

“Arrived by courier and well packed, no damage. Cut to shape quite easily with Stanley knife and all surfaces in good condition - no defects. Good appearance and quality. Very satisfied.”

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Posted 2 years ago

“Good product range, quality mats and good value. Delivery quicker than advised. Would recommend.”

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Posted 2 years ago

“Good quality, goodprice and delivery. BUT not what I really wanted, would prefer better dimensions, better thickness, willing to pay for more robust quality. Chose this matt as nearest to my requirement at the time.”

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Posted 2 years ago

Thank you, Joyce, for your kind review and for providing us with valuable feedback. We appreciate your comments and we'll do our best to continuously improve our products and services to meet your needs. We do offer this product in the 23mm variant which might have been a slightly better option to go for in this instance. Thank you for being a valued customer! Warmest Regards Jack

Posted 2 years ago

“Colour was exactly as shown on website and size exactly what I requested. Prompt delivery ( just before Xmas). I am very satisfied”

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Posted 2 years ago

Hi Mike, We are delighted to hear that the colour and size were exactly what you requested, and that delivery was prompt - just in time for Christmas! We appreciate your feedback and we strive to consistently meet your expectations. Thank you for being a valued customer. All the Best Jack

Posted 2 years ago

“Very nice mats. Very expensive but good quality and fit well”

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Posted 2 years ago

We are pleased that you found our mats to be very nice. We understand it may have been expensive but we do strive on only providing the best quality mats. Thank you for your feedback, we look forward to serving you again soon! Warmest Regards Jack

Posted 2 years ago

“Order as described, and arrived on time”

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Posted 2 years ago

“Prompt delivery, reasonable price. So far it works.”

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Posted 2 years ago

Thank you for your review, James. We're glad to hear that you're happy with your purchase and that the Generator is working well for you. If you have any questions or concerns in the future, please don't hesitate to reach out to us. Thank you again for choosing First Mats! Warmest Regards Jack

Posted 2 years ago

“Such a pleasure to feel secure stepping on to these mats! Easy to fit and move for cleaning when necessary . Your service was pleasant and efficient. Thanks.”

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Posted 2 years ago

Thank you for your kind words, Mary! We're so happy to hear that you're enjoying your new mats. Our team strives to provide excellent customer service and we're glad to hear that we were able to meet your expectations. Thanks again for choosing our products and we hope you'll continue to shop with us in the future! All the Best Jack

Posted 2 years ago

“So far, so good! How long it lasts is the key issue to me, so ask me again in a year's (or 5 years') time and it might get the 5th star . . . .”

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Posted 2 years ago

Thank you for your review John, and for giving our mats a try. We're glad to hear that you're enjoying them so far! Our mats are designed to last many years with proper care, and we hope you'll continue to be happy with them for the long haul. If you ever have any issues or concerns, please don't hesitate to reach out to us. We want our customers to be 100% satisfied with their purchases. Thanks again for your feedback, and we hope you'll stay a First Mats customer for years to come! All the Best Jack

Posted 2 years ago

“Purchased 2 x 90x120 5mm grey mats for back n front doors unfortunately they move on top of my carpets no fault of these it's my fault perfect for hard floors but not ontop of soft carpets unfortunately 😔”

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Posted 2 years ago

“I ordered an A0 dressmaking mat for my wife. The mat is excellent with markings on one side with inches and cm on the other side. It is large but a great size. Delivery was slower than I expected and I was getting concerned there was a problem. I am happy to recommend FirstMats.”

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Posted 2 years ago

“Overall a good experience, easy checkout and fast delivery - can’t really ask for much more.”

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Posted 2 years ago

“Mat is very good quality compared to other mats I have had. Courier service not so good however, mat was left by our garden gate with no attempt to knock on our door, anyone could have taken it.”

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Posted 2 years ago

Many thanks for the Review! It's great to hear that you are happy with the quality of the Chair mat received. I am sorry to hear about your experience with the Couriers. I have made a note of this and raised this with DHL to investigate further. Hopefully, this will help to prevent this from happening again in the future. All the Best Jack

Posted 2 years ago

“My first experience of dealing with First Mats has been good, with good communication, prompt delivery & good pricing.”

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Posted 2 years ago

“very helpful staff thank you and efficient”

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Posted 3 years ago

“Excellent service, good quality ,good price”

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Posted 3 years ago

“Coconut mat arrived on time. Wrapping wasn't great and the mat had suffered a small tear in transit. Fortunately it was near one end and was surplus to our requirements. it would have been sad if we had needed the full length.”

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Posted 3 years ago

“Took a while to arrive but Mat is just ideally”

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Posted 3 years ago

“Very pleased with the mat and the service recived”

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Posted 3 years ago

First Mats is rated 4.8 based on 1,422 reviews