First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 5mm door matting I ordered arrived quickly and well wrapped. It is perfect for the front door area where there is very little clearance between the door and the floor. A very helpful company with great follow through and support. I recommend FirstMats”

Helpful Report

Posted 11 months ago

“Amazing customer service. Brilliant mats - they do collect the dirt and stop muck from entering the building. They are tough and strong and look like they will last 100 years. I will be buying from this company again.”

Helpful Report

Posted 11 months ago

“Needed a portable fan unit in the warehouse to increase the airflows during hot days. Great item and fast shipping”

Helpful Report

Posted 11 months ago

Hi Glenn, Thank you for the positive review! We're glad to hear that the portable fan unit is working well for your warehouse and that the shipping was fast. We appreciate your feedback and look forward to seeing you again. Best regards, David

Posted 11 months ago

“Great door mat. Does exactly what we want. Size is perfect. I will be buying another soon for the back door. Any chance of a discount for my next purchase?”

First Mats 5 star review on 29th May 2024

Helpful Report

Posted 11 months ago

Hi Tom, Thank you for the great review! We're happy to hear that your door mat meets your needs perfectly and that the size is just right. We look forward to helping you with your next purchase for the back door. Best regards, David

Posted 11 months ago

“Excellent service especially after I made an error on the delivery info and they rapidly corrected it . Very good quality mat .”

Helpful Report

Posted 11 months ago

Hi Alison, Thank you for the excellent review! We're pleased to hear that you found our service exceptional, especially in quickly correcting the delivery information. It's great to know you're happy with the quality of the mat as well. Best regards, David

Posted 11 months ago

“Fast delivery, good quality Mat.”

Helpful Report

Posted 11 months ago

Hi Lee, Thank you for the great review! We're pleased to hear that you were satisfied with the fast delivery and the quality of the mat. We appreciate your feedback and look forward to seeing you again. Best regards, David

Posted 11 months ago

“Very pleased with our new door mat. It fits the space very well and does the job perfectly. Thank you First Mats.”

Helpful Report

Posted 11 months ago

Hi Valerie, Thank you for the lovely review! We're delighted to hear that your new door mat fits the space perfectly and does the job well. We appreciate your kind words and look forward to seeing you again in the future. Best regards, David

Posted 11 months ago

“Good service and a quality product delivered on time. Disapointed you wouldn't take off VAT for Channel Island customers.”

Helpful Report

Posted 11 months ago

Hi Andrew, Thank you for your review! We're pleased to hear you were satisfied with our service and the quality of our product. We apologize for any inconvenience regarding the VAT policy for Channel Island customers and appreciate your understanding. Best regards, David

Posted 11 months ago

“Brilliant service around”

Helpful Report

Posted 11 months ago

Thank you for the kind review! We're glad to hear you had a brilliant experience with our service. We look forward to seeing you again in the future! Best regards, David

Posted 11 months ago

“I have had cutting mats in the past but this 1220mm x 2440mm Cutting Mat is a whole new level, delivered on time in a sturdy box. I won't hesitate to order from these guys in the future and recommend them to colleges in the sign industry.”

Helpful Report

Posted 11 months ago

Hi Paul, Thank you for the excellent review! We're thrilled to hear that our 1220mm x 2440mm Cutting Mat has exceeded your expectations and that it arrived on time in a sturdy box. We appreciate your recommendation and look forward to serving you and your colleagues in the sign industry in the future. Best regards, David

Posted 11 months ago

“Easy to deal with, sample requested and supplied promptly, mats ordered and delivered on time. Delighted and would recommend.”

Helpful Report

Posted 11 months ago

Hi Peter, Thank you for the fantastic review! We're delighted to hear that you found our service easy to deal with, and that the sample and mats were delivered promptly. It's wonderful to know you're pleased with your order and would recommend us. Best regards, David

Posted 11 months ago

“I used first mats for the first time a month ago, to purchase a embroided mat for our golf club clubhouse. They were helpful, super efficient and got it to us in less than 10 working days. A great company, we will use again Nathan”

Helpful Report

Posted 11 months ago

Hi Nathan, Thank you for the wonderful review! We're thrilled to hear that your experience with First Mats was so positive. It's great to know you found our service helpful and efficient, and we're glad we could get your embroidered mat to you so quickly. We look forward to working with you and your golf club again in the future! Best regards, David

Posted 11 months ago

“Product delivered is of good quality. Perfect fit to the space. Excellent customer services.”

Helpful Report

Posted 11 months ago

Hi Candice, Thank you for your wonderful review! We're delighted to hear that the product delivered is of good quality and fits perfectly in your space. It's also great to know that you found our customer service excellent. Your satisfaction is very important to us. Thanks again for your kind words! Best regards, David

Posted 11 months ago

“Half my order arrived missing, however, they were very quick to deal with this and get the other half sent out! Very quick delivery and dispatch!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback! We're sorry to hear that half of your order was initially missing, but we're glad we could quickly resolve the issue and get the rest of your order sent out promptly. We appreciate your understanding and are pleased that you found our delivery and dispatch times to be very quick. Thanks again for your patience and for choosing us! Best regards, David

Posted 11 months ago

“Super friendly corespondence and delivered exactly what and when they said they would.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your wonderful review! We're thrilled to hear that you found our correspondence super friendly and that we delivered exactly what and when we said we would. Your satisfaction is very important to us. Thanks again for your kind words! Best regards, David

Posted 11 months ago

“great service and matt was as described.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review! We're pleased to hear that you received great service and that the mat was exactly as described. Your satisfaction is important to us. Thanks again! Best regards, David

Posted 11 months ago

“fast delivery - thank you”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review! We're glad to hear that you were pleased with the fast delivery. Your support and satisfaction mean a lot to us. Thanks again for sharing! Best regards, David

Posted 11 months ago

“Very good customer service, my small order was delayed but was dealt with quickly and efficiently.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review! We're pleased to hear that you found our customer service very good and that the small delay with your order was addressed quickly and efficiently. Your satisfaction is important to us, and we appreciate your understanding. Thanks again for your feedback! Best regards, David

Posted 11 months ago

“The best service I have ever had from not only an online retailer but any retailer in general. Wanted a rubber kitchen mat to help my disabled French Bulldog stand. Not only was the product of extremely high quality but I received personal phone calls from Simone before and after delivery to check that I was happy with how everything was going. Excellent quality from human beings to human being. Something that’s sadly often lost in an increasingly automated world. Hugely recommended.”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you so much for your fantastic 5-star rating of First Mats! We are thrilled to hear that our service has been the best you have ever experienced, not only from an online retailer but from any retailer in general. We are glad that our rubber mat has helped Tilly stand, and we take pride in providing products of extremely high quality. Reaching out to you before and after delivery to ensure your satisfaction is something we strive for, and we are delighted that you appreciated the personal touch. We wholeheartedly agree with you that the quality of service from human beings to human beings is often overlooked in today's automated world. Once again, we sincerely thank you for recommending us so highly. If you need any further assistance or have any questions, please do not hesitate to let us know. We look forward to serving you again in the future. Best regards, Simone

Posted 11 months ago

“Quick delivery/ we'll packaged / good quality / my only criticism would be the cut edge was a tad rough , but didn't affect the size overall, would use again .”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your review! We're glad to hear that you were pleased with the quick delivery, secure packaging, and good quality of your mat. We appreciate your feedback regarding the rough cut edge and will look into improving this aspect. It's great to know that it didn't affect the overall size and that you would use our services again. Thanks for your constructive feedback and for choosing us! Best regards, David

Posted 11 months ago

First Mats is rated 4.8 based on 1,422 reviews