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First Mats Reviews

4.9 Rating 1,281 Reviews

97 %

of reviewers recommend First Mats

Company Reviews

Product Reviews

4.9

Based on 1,281 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 14th April 2024

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 1st April 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 29th February 2024

Brian Alexander

First Mats 5 star review on 17th February 2024

69

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the mats I recieved, smoth transaction throughout.”

Posted 3 months ago

Dear Michael, Thank you for your feedback! We're delighted to hear that you are very happy with the mats you received and that you found the transaction smooth from start to finish. It's our aim to provide a seamless experience for all our customers, and knowing we achieved this with you is incredibly gratifying. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“We are a returning customer because of quality, price and service. Unfortunately, our order didn't arrive as expected but they were quick to rectify and resend the mat we wanted. Thank you.”

Posted 3 months ago

Dear Elite Ground Support Services Team, Thank you for your continued trust in our products and services, and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the initial delivery issue but are relieved to hear that we were able to quickly rectify the situation and ensure you received the mat you wanted. Your satisfaction and loyalty as a returning customer are incredibly valuable to us. We are committed to maintaining the quality, price, and service standards that have brought you back to us. Should you have any further needs, questions, or feedback, please don't hesitate to get in touch. We're here to help and look forward to seeing you again in the future. Thank you for choosing us for your matting needs. Best regards, David.

Posted 3 months ago

“Really impressed with the service received and the mat is perfect … just what we needed 🤗”

Posted 3 months ago

Dear Melanie, Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with our service and that the mat is exactly what you needed. It's always our goal to provide not only high-quality products but also a service that leaves a lasting, positive impression. Your satisfaction is very important to us, and it's heartening to know we've achieved that. If you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“Competitive price , with good choice of options and quick delivery”

Posted 3 months ago

Thank you for your feedback! We're pleased to hear that you found our pricing competitive and were satisfied with the range of options available and the quickness of our delivery. We strive to offer a great balance of value, choice, and efficiency to meet our customers' needs. Should you have any further requirements or questions in the future, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“Very happy with mat.”

Posted 3 months ago

Thank you for your feedback! We're pleased to hear that you are very happy with your mat. It's always our goal to provide products that meet and exceed our customers' expectations. If you have any further needs or questions, please don't hesitate to reach out. We're always here to help. Best regards, David.

Posted 3 months ago

“Great service, very fast delivery and very happy with both mats. Would definitely use again. Stuart, London”

Posted 3 months ago

Hi Stuart, Thank you for your positive feedback! We're delighted to hear that you're very happy with your mats and that you found our service and delivery to be great and fast. Your satisfaction is our top priority, and knowing that you would definitely use our services again is the best compliment we could receive. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“Fantastic service and product! Fast, efficent and extremely proffesional high quality finished product! Will most certainly be using again and recommending!”

Posted 3 months ago

Hi Donna, Thank you for your fantastic review and for your intention to use our services again and recommend us! We're thrilled to hear that you found our service and product to be of high quality, fast, and efficient. It's our aim to provide a professional and satisfactory experience for all our customers, and knowing we've achieved this with you is incredibly rewarding. Your recommendation is greatly appreciated. Should you have any further needs or questions, please don't hesitate to reach out. We look forward to seeing you again in the future! Best regards, David.

Posted 3 months ago

“Great service and comms and the products were top notch.”

Posted 3 months ago

Hi Paul, Thank you for your positive feedback! We're delighted to hear that you were pleased with both our service and communication, as well as the quality of our products. Providing top-notch service and products is what we strive for, and it's wonderful to know we've met your expectations. Should you have any further needs or questions, please remember we're always here to help. Best regards, David

Posted 3 months ago

“Excellent company, products, service ,prices and delivery”

Posted 3 months ago

Hi John, Thank you for your glowing review! We're thrilled to hear that you are pleased with not only our products and service but also our pricing and delivery. Your satisfaction across all aspects of your experience with us is incredibly important, and it's gratifying to know we've succeeded. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“Very quick delivery, great quality product”

Posted 3 months ago

Dear Trevor, Thank you for your feedback! We're delighted to hear that you were impressed with the quick delivery and the quality of the product. Ensuring our customers receive prompt service and high-quality items is a priority for us, and it's great to know we met your expectations. If you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“Purchased a premier plush made to measure interior front door mat that fits perfectly and works really well. So we are already thinking about ordering an other for the back door area once we have finished redecorating that area.”

Posted 3 months ago

Thank you for choosing our premier plush made-to-measure mat for your front door, and for sharing your positive experience. We're thrilled to hear that it fits perfectly and is functioning well for your needs. It's great to know that you're considering another one for your back door area after redecorating. We look forward to the opportunity to serve you again and provide another quality product that meets your specific requirements. If you have any questions or need assistance as you plan your next order, please don't hesitate to reach out. We're here to help and ensure you have the best experience with our products. Best regards, David.

Posted 3 months ago

“david was great we ordered 85x150cm for our clinic entry hallway. it looks fab, our needs were met. We did send a few designs and queries back and forth and david and his colleuges were very accomodating. i do wish they had a smaller mat we would put outside our clinic without it going into our drive or for people to trip up on. they did go a bit MIA near the christmas break and i was persistant with my follow up's.”

Posted 3 months ago

“Fabulous mat and made to measure fits really well”

First Mats 5 star review on 22nd January 2024

Posted 3 months ago

Dear Rachel, Thank you for your wonderful feedback! We're delighted to hear that you find the made-to-measure mat fabulous and that it fits really well in your space. Ensuring that our custom products meet the unique needs and expectations of our customers is incredibly important to us. Should you have any further requirements or questions in the future, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“After years of using a standard size mat that didn’t fit our hallway properly I decided to get a custom made to measure one and First Mats did not disappoint. Quality mat that fits the hallway perfectly. Excellent customer service too! Highly recommended”

Posted 3 months ago

Dear Chor Yee Ada, Thank you for choosing First Mats for your custom-made mat and for taking the time to share your positive experience! We're thrilled to hear that the mat fits your hallway perfectly and that you're satisfied with its quality. It's our aim to provide products that meet specific needs, and we're glad we could deliver that for you. Your commendation of our customer service and high recommendation are greatly appreciated. Should you have any further requirements or questions, please don't hesitate to reach out. We're always here to assist and look forward to seeing you again in the future. Best regards, David.

Posted 3 months ago

“While they were expensive they are excellent. Time will tell if they will last.”

Posted 3 months ago

Thank you for sharing your thoughts. We understand that investing in quality products can sometimes come at a higher price, and we're glad to hear that you find them to be excellent in quality. We are committed to ensuring that our products are not only high in quality but also durable over time. Your feedback is valuable to us, and we hope that our products will meet your long-term expectations. If you have any further questions or need assistance in the future, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“Very easy & straightforward company to deal with. Goods arrived as promised and products are of a high quality and look great.”

Posted 3 months ago

Thank you for taking the time to share your experience. We're delighted to hear that you found our company easy and straightforward to deal with, and that the goods arrived as promised. Knowing that you are satisfied with the high quality of our products and their appearance is particularly gratifying for us. We strive to provide a seamless experience along with quality products, and your feedback affirms our efforts. Should you have any further needs or questions, please don't hesitate to reach out. We're always here to Help. Best regards, David.

Posted 3 months ago

“Timely delivery, mats as described.”

Posted 3 months ago

Dear Simon, Thank you for your feedback. We're pleased to hear that the delivery was timely and the mats were as described. It's important to us that our customers receive what they expect, both in terms of product quality and service. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“Excellent service”

Posted 3 months ago

Dear Mr. Garrett, Thank you for your positive feedback! We're delighted to hear that you experienced excellent service with us. It's our aim to provide an exceptional experience for all our customers, and knowing we achieved this with you is greatly rewarding. If you have any further needs or questions, please remember that we're always here to help. Best regards, David.

Posted 3 months ago

“My order arrived well package and the quality is good. Will use this company again.”

Posted 3 months ago

Dear Sharon, Thank you for your feedback! We're pleased to hear that your order arrived well-packaged and that you are satisfied with the quality of our product. Your intention to use our company again is the best compliment we could receive. We strive to provide high-quality products and service, and we're glad to have met your expectations. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 3 months ago

“Very pleased with mat. As described and fast delivery.”

Posted 3 months ago

Thank you for your positive feedback! We're delighted to hear that you are very pleased with the mat and found that it matched its description. Knowing that you also experienced fast delivery is wonderful, as we strive to provide efficient service. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 3 months ago

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First Mats is rated 4.9 based on 1,281 reviews