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First Mats Reviews

4.9 Rating 1,298 Reviews

97 %

of reviewers recommend First Mats

Company Reviews

Product Reviews

4.9

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 7th May 2024

Stephen Harland

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 1st April 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 29th February 2024

Brian Alexander

70

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are pleased with the new mat which was made to measure. In particular I would highlight the very friendly and helpful customer service and advice that was provided.”

Posted 4 months ago

Dear Phil, Thank you for sharing your positive experience with our made-to-measure mat and customer service. We're delighted to hear that the custom sizing met your needs and that our customer service team was able to provide friendly and helpful assistance. Your satisfaction is our top priority, and feedback like yours is incredibly valuable to us. Should you have any further requirements or questions in the future, please don't hesitate to get in touch. We're always here to help and ensure you have the best experience with our products. Best regards, David.

Posted 4 months ago

“A nice mat but slips on the carpet.”

Posted 4 months ago

“An approachable website with a good range of products.”

Posted 4 months ago

Thank you for your feedback! We're pleased to hear that you found our website approachable and our range of products satisfactory. We strive to provide a user-friendly online experience with a variety of options to meet different needs. Should you have any further questions or require help in the future, please don't hesitate to reach out. Best regards, David.

Posted 4 months ago

“I ordered two Wall Mounted Outdoor Cycle Parking Racks for my garage and they appear to be very good quality and perform their task as I’d expect. I did order two, but only received one set of screws so had to source additional screws (i opted to use my own sourced screws and felt they were more robust than the ones supplied). Really happy with the product and delivered very quickly and would recommend the product.”

Posted 4 months ago

Dear David, Thank you for taking the time to provide feedback on your recent purchase of the Wall Mounted Outdoor Cycle Parking Racks. We're glad to hear that you're satisfied with their quality and performance. We apologize for the oversight regarding the screws and any inconvenience this may have caused. Your decision to use your own sourced screws for added robustness is appreciated, and we're grateful for your understanding and adaptability in this situation. We'll take note of your experience to improve our service and ensure all components are thoroughly checked in future deliveries. It's heartening to know that you're really happy with the product overall and found our delivery service quick. Your willingness to recommend our product is greatly valued. Should you have any further needs or questions, please don't hesitate to reach out. We're always here to help and ensure you have the best experience with our products. Best regards, David.

Posted 4 months ago

“Great company, definitely recommend them. The delivery was really quick. We ordered 1 for the utility room back door to start with and the quality/the look was very good, so we ordered one for the front door. Due to size and shape, we had to cut it to fit the recessed part of the door, this was a simple job and it looks good, with no fraying etc.. The only downside, is they are not the cheapest, but they have a good choice of sizes, etc. and it was straightforward to order and an easy company to deal with.”

Posted 4 months ago

“Lovely big dark brown mat which arrives promptly and is saving my floor from muddy footprints. Excellent service and great mat”

Posted 4 months ago

Dear Alex, Thank you for your wonderful feedback! We're delighted to hear that your new dark brown mat is serving its purpose well and protecting your floor from muddy footprints. Knowing that you received it promptly and are satisfied with both the product and service is incredibly gratifying for us. We strive to provide excellent service and quality products, and it's great to know we've met your expectations. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 4 months ago

“A Very good product had a few problems with delivery uPS was at fault but first mats customer service were great Thank you David !!!”

Posted 4 months ago

Dear Franko, Thank you for your understanding and positive words about our product and customer service. We're sorry to hear about the issues you experienced with the UPS delivery but are relieved that our team was able to assist you effectively. Your satisfaction is very important to us, and we're committed to ensuring a smooth experience, even when unexpected challenges arise. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 4 months ago

“Ordered an 800 x 1200 white cutting mat for my wife's dressmaking cutting table. Wanted an 800 x 1600 cut to size but the cost was double so opted to try the standard size offered. The mat arrived much quicker than expected in rolled form but laid flat within 24 hours even though it was stored for a few weeks before unrolling. So far does the job well but only been in use since Christmas. The full size mat would be better but this does what is required for now and I understand that materials are manufactured in standard widths which impacts the cut to size cost.”

Posted 4 months ago

Dear Steven, Thank you for taking the time to provide such detailed feedback on your order of the white cutting mat for your wife's dressmaking table. We're glad to hear that it arrived quicker than expected and settled well into its shape, serving its purpose effectively. Your understanding of the sizing and cost considerations is greatly appreciated. We strive to balance quality with affordability and are always looking for ways to improve our offerings based on customer feedback. Should the mat continue to meet your needs well, or if you find yourself ready to explore larger sizes in the future, please don't hesitate to reach out. We're here to help with any questions or further requirements you might have. Thank you for choosing our product, and we hope it continues to aid in your wife's dressmaking endeavors. Best regards, David.

Posted 4 months ago

“Really pleased with my front door mat. It was sliding on my tiles but after buying a non slip rubbery gripper Mat to go under it, problem solved”

First Mats 5 star review on 7th January 2024

Posted 4 months ago

Dear Amanda, Thank you for sharing your experience! We're so glad to hear that you're really pleased with your front door mat and that you found a clever solution for the slipping issue. It's great to know that it works perfectly on your tiles. Your satisfaction is important to us, and we're here to assist with any further needs or questions you might have. Thank you for choosing our product, and we hope it continues to serve you well. Best regards, David.

Posted 4 months ago

“Easy to order. Great it could be ordered to size that suited us. Prompt delivery. Very pleased with the mat.”

Posted 4 months ago

Thank you for your positive feedback! We're delighted to hear that you found the ordering process easy and appreciated the ability to customize the size to suit your needs. Knowing that the delivery was prompt and that you are very pleased with the mat is incredibly gratifying for us. We strive to provide a seamless and satisfying experience for all our customers. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 4 months ago

“More than happy with the purchase - good value for money and great quality too.”

Posted 4 months ago

Thank you for taking the time to share your satisfaction with your purchase. We're thrilled to hear that you found it to be good value for money and of great quality. Ensuring our customers feel they've made a worthwhile investment is important to us, and your feedback is a wonderful affirmation. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 4 months ago

“Very quick delivery and just what I wanted”

Posted 4 months ago

Dear Jacqueline, Thank you for your feedback! We're delighted to hear that your delivery was quick and the product was exactly what you wanted. We strive to provide a seamless and satisfactory experience for all our customers, and it's wonderful to know we've achieved that for you. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 4 months ago

“Very happy with the whole transaction, just wish there were more colours”

Posted 4 months ago

Dear Carole, Thank you for sharing your positive experience with the transaction. We're glad to hear that you're very happy with it. We appreciate your feedback regarding the color range; customer suggestions are invaluable in helping us improve and expand our offerings. We will certainly take your comments into consideration as we continue to evolve and update our product selections. Should you have any further needs or questions, please remember that we're always here to help. Best regards, David

Posted 4 months ago

“lovely mat, and very helpful customer service,mat colour was out of stock and very helpful man went out of his way to arrange quick delivery when it came back into stock. thank you”

Posted 4 months ago

Dear Lorraine, Thank you for your kind words and understanding regarding the stock situation. We're thrilled to hear that you love your new mat and that our customer service team was able to assist you effectively, ensuring a quick delivery once the color was back in stock. Your satisfaction is our top priority, and it's heartening to know we were able to meet your expectations. Should you have any more needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 4 months ago

“Easy to tailor the product and completed and delivered quickly.”

Posted 4 months ago

Dear Ian, Thank you for your positive feedback! We're delighted to hear that you found the process of tailoring the product easy and were pleased with the quick completion and delivery. We strive to make our ordering process as user-friendly and efficient as possible, so it's great to know we met your expectations. Should you have any further needs or questions, please remember we're always here to assist. Best regards, David.

Posted 4 months ago

“Excellent prompt service. The product itself is ideal for our needs (In an entrance porch); also a good range of colours and sizes.”

Posted 4 months ago

Dear Alan, Thank you for your excellent review! We're so pleased to hear that you found our service prompt and the product ideal for your entrance porch needs, with a satisfying range of colors and sizes to choose from. We aim to provide a variety of options to best fit our customers' specific requirements. Should you have any further questions or needs in the future, please remember that we're always here to help. Best regards, David.

Posted 4 months ago

“Poor quality Mat cracked within a week”

Posted 4 months ago

I'm truly sorry to hear about your experience with our Recycled PET Office Chair Mat. It's disappointing to learn that it cracked within such a short time, as this is certainly not the standard of quality we strive for. We take your feedback seriously and would like to address this issue promptly to ensure your satisfaction. I will reach out directly as we'd like to discuss a resolution. Your satisfaction is incredibly important to us, and we are committed to making this right for you. Thank you for bringing this to our attention. We look forward to speaking with you soon to find a suitable solution. Best regards, David.

Posted 4 months ago

“Arrived in good time and for a reasonable price.”

Posted 4 months ago

“The customer service is excellent, there choice is fabulous, sizes to suit everyone and different styles.”

Posted 4 months ago

Thank you for your wonderful feedback! We're delighted to hear that you found our customer service to be excellent and our range of choices and sizes both fabulous and accommodating. We strive to provide a diverse selection to meet everyone's needs and styles, and it's great to know we've succeeded in doing so for you. Should you have any further needs or questions in the future, please remember we're always here to assist. Best regards, David.

Posted 4 months ago

“Outstanding products and customer service.”

Posted 4 months ago

Thank you for your outstanding review! We're thrilled to hear that you are pleased with both our products and customer service. We strive to provide an exceptional experience for all our customers, and your feedback affirms our commitment to excellence. Should you need any further assistance or have any questions in the future, please remember we're always here to help. Best regards, David.

Posted 4 months ago

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First Mats is rated 4.9 based on 1,298 reviews