First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bespoke mat - arrived super quickly and is the perfect fit.”

Helpful Report

Posted 10 months ago

Thank you very much, Elizabeth, for your glowing 5-star review of First Mats! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad you found our bespoke mat lovely and that it arrived super quickly. It's fantastic to know that it fits perfectly as well! Warmest Regards Jack

Posted 10 months ago

“Ordered a doormat which cut to length. It arrived quickly, was a perfect fit and good quality for the price. Exactly what we wanted. Recommended and we will use again.”

Helpful Report

Posted 10 months ago

Thank you, Steve, for your excellent 5-star rating of First Mats! We are thrilled to hear that you ordered a custom doormat which arrived quickly and fit perfectly. We pride ourselves on providing quality products at affordable prices, so we are delighted that it was exactly what you were looking for. Thank you for recommending us too! Warmest Regards Jack

Posted 10 months ago

“Service was great and the mat fits perfectly.”

Helpful Report

Posted 10 months ago

Dear Helen,Thank you so much for giving First Mats a 4-star rating! We greatly appreciate your support and feedback. We are thrilled to hear that you found our service to be great and that the mat fits perfectly. Your satisfaction is our top priority, and we are always here to ensure that you receive the best experience possible. Please don't hesitate to reach out if you have any further questions or if there is anything else we can assist you with. We look forward to serving you again in the future! Warmest Regards Jack

Posted 10 months ago

“First Class product, service and delivery. Would definitely recommend this product and company.”

Helpful Report

Posted 10 months ago

“Excellent service. First Mats always kept me vey well informed throughout the whole purchasing process.”

Helpful Report

Posted 10 months ago

“Great front door mat cut to size delivered quickly thank you very much.”

Helpful Report

Posted 10 months ago

Hi Terry, Thank you for the great review! We're thrilled to hear that you're pleased with your custom-cut front door mat and that it was delivered quickly. Your satisfaction means a lot to us, and we appreciate your kind words. We look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“Exactly what was described, turned up on time and excellent service, thank you.”

Helpful Report

Posted 10 months ago

Thank you for the kind review! We're pleased to hear that everything was exactly as described, arrived on time, and that you received excellent service. Your satisfaction is important to us, and we appreciate your feedback. We look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“Great company to purchase from! Customer service is fantastic - David is always happy to help and has quick response times.”

Helpful Report

Posted 10 months ago

Thank you for the fantastic review! We're delighted to hear that you had a great experience purchasing from us. It's wonderful to know that you found our customer service fantastic and appreciated the quick response times. I'm always happy to help and glad to have made your experience a positive one. We look forward to serving you again in the future. Best regards, David

Posted 10 months ago

“First time using first mats, And will definitely be using them again Bit sceptical at first, thought they seemed a little pricey. But what you are getting is great quality mats that are so well made, a lot better quality than other places. I’m so happy with my purchase, really hard wearing, looks great and it will last for years Just what I was looking for I can’t recommend this company high enough Great service altogether and quick delivery Don’t usually leave reviews only the odd occasion when I’m really pleased with something which is a great buy”

First Mats 5 star review on 26th June 2024

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to leave such a detailed and positive review! We're thrilled to hear that your first experience with First Mats exceeded your expectations. We understand your initial skepticism, but we're glad to know that you found our AquaProtect to be of great quality and well worth the price. It's fantastic to hear that you're happy with your purchase. Your kind words and high recommendation mean a lot to us, especially since you don't usually leave reviews. We appreciate your feedback and look forward to seeing you again in the future with the same great service and quick delivery. Best regards, David

Posted 10 months ago

“Great product. Quick delivery. Very happy.”

Helpful Report

Posted 10 months ago

Hi Isadora, Thank you for the wonderful review! We're delighted to hear that you are very happy with our product and the quick delivery. Your satisfaction is our priority, and we appreciate your kind words. We look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“Very straight forward purchase, no issues at all. Delivery was quick and arrived as expected.”

Helpful Report

Posted 10 months ago

Hi Stephen, Thank you for the great review! We're pleased to hear that your purchase was straightforward and that you experienced no issues at all. It's fantastic to know that the delivery was quick and met your expectations. Your satisfaction is important to us, and we appreciate your feedback. We look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“I must say First Mats were a pleasure to deal with ,staff very helpful and polite,our mats arrived very quickly indeed.Great speedy service and they look fantastic all residents are delighted”

Helpful Report

Posted 10 months ago

Hi Ross, Thank you for the wonderful review! We're thrilled to hear that your experience with First Mats was such a pleasure. It's great to know that our staff were helpful and polite, and that your mats arrived quickly. We're delighted that the mats look fantastic and have met the expectations of all the residents. Your kind words and feedback mean a lot to us, and we look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“Very pleased with the service we received. The mat came well packed”

Helpful Report

Posted 10 months ago

Hi, Thank you for your kind review! We're delighted to hear that you were very pleased with the service you received and that the mat arrived well packed. Your satisfaction is important to us, and we appreciate your feedback. We look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“Serviceexcellent delivery very quick”

Helpful Report

Posted 10 months ago

Hi, Thank you for the wonderful review! We're so glad to hear that our mat is a great fit for your shower tray and provides you with a sense of security. It's fantastic to know that it addresses the common issue of narrow mats and meets your needs perfectly. Your feedback is greatly appreciated, and we're here to help whenever you need us. Best regards, David

Posted 10 months ago

“Excellent products, amazing customer service. First rate supplier and would highly recommend.”

Helpful Report

Posted 10 months ago

Hi Sharon, Thank you for the fantastic review! We're thrilled to hear that you found our products excellent and our customer service amazing. Your kind words mean a lot to us. Your recommendation is the highest compliment we could receive. We're delighted to have earned your trust and look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“Amazing company. Very happy with out Mat”

First Mats 5 star review on 21st June 2024

Helpful Report

Posted 10 months ago

Hi Alexandr, Thank you for the wonderful review! We're delighted to hear that you're very happy with your mat and had an amazing experience with our company. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“excellent product - gave me the confidence to tackle this notoriously messy job. Job done !!”

Helpful Report

Posted 10 months ago

Hi Clive, Thank you for the fantastic review! We're thrilled to hear that our product gave you the confidence to tackle a messy job and that you successfully got the job done. Your satisfaction is our priority, and we're glad to have been a part of your project. We appreciate your feedback and look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“We got these for my elderly dad. He needed no slip mats that were able to manage a bit of water. We’ve tried other so called no slip mats. They curled up creating a trip hazard or slipped anyway! These are perfect in all ways.”

Helpful Report

Posted 10 months ago

Hi, Thank you for the heartfelt review! We're so pleased to hear that our mats are perfect for your elderly dad's needs. It's great to know that our no-slip mats are effectively managing water and staying in place, providing the safety and stability he needs. We're glad that we could offer a solution after your experience with other mats. Your feedback means a lot to us, and we're here to help whenever you need us. Best regards, David

Posted 10 months ago

“Easy to use website. Excellent email updates. I bought a custom mat for my entrance hallway.I would not hesitate to recommend this company”

First Mats 5 star review on 18th June 2024

Helpful Report

Posted 10 months ago

Hi Sandra, Thank you for the lovely review! We're delighted to hear that you found our website easy to use and appreciated the excellent email updates. It's wonderful to know that you're happy with your custom mat for your entrance hallway. Your recommendation means a lot to us, and we're thrilled to have earned your trust. We look forward to seeing you again in the future. Best regards, David

Posted 10 months ago

“Super quick delivery and packed really well. The carpets cut really well and are of excellent quality.”

Helpful Report

Posted 10 months ago

Hi Darren, Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you were impressed with our super quick delivery and the careful packaging. It's great to know that the carpets cut really well and that you're pleased with their excellent quality. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to seeing you again in the future and appreciate your kind words. Best regards, David

Posted 10 months ago

First Mats is rated 4.8 based on 1,422 reviews