First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good quality out doormat effective at removing dirt and easy to clean.”

Helpful Report

Posted 5 months ago

Hi, Thank you for the great review! We're so pleased to hear that your outdoor mat is effective at removing dirt and easy to clean. Quality and functionality are what we strive for, and it’s wonderful to know the mat meets your needs. We look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Really Pleased.”

Helpful Report

Posted 5 months ago

Hi Lawrence, Thank you for the short but sweet review! We’re delighted to hear that you’re really pleased with your experience. We look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Quality product and quality service.”

Helpful Report

Posted 5 months ago

Hi Jerrold, Thank you for the kind review! We're thrilled to hear that you’re happy with both the quality of the product and the service you received. We appreciate your feedback and look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Great mat, strong good looking, great markings, double sided. Amazing comms, packaging and delivery 100% Perfect. Thank you!”

Helpful Report

Posted 5 months ago

Hi Shelley, Thank you for the amazing review! We're delighted to hear that you’re happy with your cutting mat. It’s wonderful to know that our communication, packaging, and delivery all met your expectations perfectly. Your kind words mean a lot to us, and we look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Great service and great products. The process to order was simple and straight forward. The mats arrived really quickly and I recieved a follow up email to ensure that I was happy with the product. The ladies in the Warehouse love the mats. Thank you for the great service, I would use again!”

Helpful Report

Posted 5 months ago

Hi Emma, Thank you for the fantastic review! We're thrilled to hear that you had such a positive experience with us, from the straightforward ordering process to the quick delivery and follow-up. It's wonderful to know the ladies in the warehouse love the mats! Your kind words mean a lot to us, and we’re delighted to know you’d choose us again. We look forward to seeing you in the future! Best regards, David

Posted 5 months ago

“Even though I had the incorrect product sent to me, First Mats was very efficient and all was satisfactorily resolved very quickly. I would definitely recommend using this company.”

Helpful Report

Posted 5 months ago

Hi Ivan, Thank you for your understanding and for leaving such a kind review despite the initial issue. We're glad to hear that we were able to resolve everything efficiently and to your satisfaction. Your recommendation means a lot to us, and we’re grateful for your trust in our service. We look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Grand looking mat for outside flat of a wheelchair user. Not used much as yet. Looks good and I’m sure it will do the job of drying wheels before entering house”

Helpful Report

Posted 5 months ago

Hi Janet, Thank you for the lovely review! We're so pleased to hear that the mat looks grand and is a great addition outside the flat. While you've not had much chance to test it, we’re confident it will perform well in drying the wheels before entering the house. Your feedback means a lot to us, and we look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Brilliant mat, ordered and delivered very quickly and excellent quality”

Helpful Report

Posted 5 months ago

Hi Jade, Thank you for the fantastic review! We're so glad to hear that you're happy with your mat and that it was delivered quickly. It's great to know you’re impressed with the quality too. We appreciate your kind words and look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Very pleased with the product. Correct size, appears to be good quality, and was delivered on time.”

Helpful Report

Posted 5 months ago

Hi Andrew, Thank you for the great review! We're thrilled to hear that you're very pleased with the product, finding it the correct size, good quality, and delivered on time. We appreciate your feedback and look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Great product and great service , highly recommend, thank you !”

Helpful Report

Posted 5 months ago

Hi John, Thank you for the wonderful review! We're delighted to hear that you were pleased with both the mat and our service. Your high recommendation means a lot to us. We appreciate your kind words and look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Fitted perfectly. Looks good and cleans up well after muddy footprints.”

Helpful Report

Posted 5 months ago

Hi Amanda, Thank you for the lovely review! We're so pleased to hear that the mat fits perfectly, looks great, and handles muddy footprints with ease. Your satisfaction means a lot to us, and we look forward to seeing you again in the future! Best regards, David

Posted 5 months ago

“Amazing. The designers helped me from start to finish! Delivery was fast. Mat is amazing. Just what I wanted!”

First Mats 5 star review on 10th November 2024

Helpful Report

Posted 5 months ago

“Very professional company to work with. Kept me up completely up to date and were extremely knowledgable and quick to respond.”

Helpful Report

Posted 8 months ago

Thank you for the wonderful review! We're delighted to hear that you found us to be a very professional company to work with. Keeping our customers up to date and providing knowledgeable, quick responses are top priorities for us, so it's great to know we met your expectations. Your satisfaction means a lot to us, and we look forward to working with you again in the future. Best regards, David

Posted 8 months ago

“I recently ordered a floor mat and was thoroughly impressed with the service provided. The client had very specific requirements and was quite meticulous about the details. David handled the order with exceptional patience and professionalism, addressing every concern and ensuring the final product met all expectations. The level of care and attention to detail was outstanding, making the entire experience smooth and satisfying. Highly recommended!”

Helpful Report

Posted 9 months ago

Thank you for the wonderful review! We're thrilled to hear that you were thoroughly impressed with our service and that we could meet your client's specific requirements. I'm glad to know that our patience and professionalism made a positive impact, addressing every concern and ensuring the final product met all expectations. Your satisfaction and recommendation mean a lot to us. We look forward to seeing you again in the future. Best regards, David

Posted 9 months ago

“Easy to order, arrived as scheduled and great quality”

Helpful Report

Posted 9 months ago

Hi, Thank you for the wonderful review! We're delighted to hear that you found the ordering process easy, the delivery as scheduled, and the quality great. Your satisfaction is important to us, and we appreciate your feedback. We look forward to seeing you again in the future. Best regards, David

Posted 9 months ago

“Difficult to review a product that I still havent recieved!”

Helpful Report

Posted 9 months ago

Hi Marcus, Thank you for your feedback, and I apologise sincerely for the delay and the inconvenience it has caused. We understand your frustration in not having received your product as expected. As per our last update, there was an unexpected delay with the EPDM rolls at our warehouse. We are committed to resolving this promptly and have scheduled the new stock to arrive by the 26th, with plans to dispatch your order immediately thereafter. We are monitoring the situation closely to expedite the process wherever possible. Your patience and understanding during this time are greatly appreciated, and we are here to answer any further questions you might have. We are eager to get your order to you and will keep you updated on any developments. Thank you for bearing with us. Warm regards, David

Posted 9 months ago

“Exactly what we needed and expected. Really good turn round time. Would buy again. Thanks.”

Helpful Report

Posted 9 months ago

Hi Jonathan, Thank you for the great review! We're pleased to hear that our product was exactly what you needed and expected, and that you were satisfied with the quick turnaround time. Your feedback and willingness to buy from us again mean a lot to us. We look forward to seeing you in the future. Best regards, David

Posted 9 months ago

“Needed a custom/bespoke size mat to put under a commode for parent. I was able to get the size I needed here and the mat also has a waterproof base. Highly recommend this company. Great service.”

Helpful Report

Posted 9 months ago

Hi, Thank you for the excellent review! We're glad to hear that we could provide the custom size mat you needed for your parent and that the waterproof base meets your requirements. Your recommendation and kind words about our service mean a lot to us. We look forward to seeing you again in the future. Best regards, David

Posted 9 months ago

“I got a custom size mat, which fits perfectly and the offcuts are really handy for using as stamping mats. The team were great at answering my questions and delivery was really quick. So far the mat seems really hardy, not cuts have really made a dent in it yet, and that's with four people working on it regularly. Very impressed and I'd definitely come back to you if I need another.”

Helpful Report

Posted 9 months ago

Hi Avril, Thank you for the wonderful review! We're delighted to hear that your custom size mat fits perfectly and that the offcuts have been handy as stamping mats. It's great to know that our team was able to assist with your questions and that the delivery was quick. We're thrilled that the mat is holding up well even with regular use by four people. Your satisfaction and feedback mean a lot to us, and we'd be happy to assist you with any future needs. Best regards, David

Posted 9 months ago

“Ordered in navy, came in light blue. Attempted to have this recrifieed, however no further replies from manufacturer”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback. We sincerely apologise for the confusion and disappointment caused by the color discrepancy with your custom mat. We understand how important it is for the product to meet your expectations. Please know that we are actively addressing the issue. As discussed previously, we are expediting the production of your replacement mat in the correct shade of Navy than the one received, and expect to dispatch this week. We appreciate your patience and are committed to ensuring you are satisfied with your purchase. If you have any further questions or require additional assistance, please do not hesitate to reach out to us directly. We are here to help! Warm regards,

Posted 9 months ago

First Mats is rated 4.8 based on 1,422 reviews