First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time, good service and an easy experience.”

Helpful Report

Posted 1 year ago

Hi Darren, Thank you for the positive review! We're happy to hear you found our service to be easy and that your order was delivered on time as promised. We appreciate your feedback! Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Excellent speedy service and good product”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you were happy with our speedy service and the quality of our product. We appreciate your feedback! If you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“I just wanted a new doormat ... what I got, was not only the mat I wanted, but brilliant customer service, after sales communication making sure all was good; excellent product, excellent value, excellent delivery - packed properly and delivered on time - and a way-beyond-excellent experience. I could not be happier !”

First Mats 5 star review on 12th March 2024

Helpful Report

Posted 1 year ago

Dear Mike, Thank you so much for your incredibly kind and detailed review! We're overjoyed to know that we've exceeded your expectations with everything from the product itself to our service, communication, delivery, and value. Best regards, David

Posted 1 year ago

“Excellent customer service and products. Couldn't ask for more really.”

Helpful Report

Posted 1 year ago

Hi Penny, Thank you so much for the fantastic review! We truly appreciate your kind words about our customer service and products. We're committed to providing the best possible experience. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Both of our orders arrived quickly and the orders were high quality.”

Helpful Report

Posted 1 year ago

Hi Blake, Thank you so much for your positive review! We're thrilled to hear that both of your orders arrived promptly and that you were pleased with the high quality of our products. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 year ago

“AZll good as described and on time”

Helpful Report

Posted 1 year ago

Hi John, Thank you for the positive review! We're happy to hear the product was exactly as described and delivered on schedule. Should you have any further needs, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“Nice mat. As described. Delivered in a timely fashion.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're thrilled to hear that you're happy with your new mat, and it was accurately described and delivered promptly. Should you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“Nice work”

Helpful Report

Posted 1 year ago

Thank you! We appreciate the positive feedback. Kindest regards, David

Posted 1 year ago

“So far so good with our mat, delivered on time and exactly as described. After-sales good having had to contact due to the parcel being delivered to the wrong address.”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for your feedback! It's great to hear that the mat itself is meeting your expectations and was delivered on time, as described. We're also glad to know that our after-sales support was helpful in resolving the delivery mix-up. Should you have any further questions or needs, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Excellent service. Very professional on the phone and quick with delivery too. 👍”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you so much for your positive review! We're delighted to hear that you experienced professional service on the phone and were impressed with the quick delivery. We strive to provide a seamless customer experience. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Really loving my new mat.. keeping my front door entrance clean. Thank you”

Helpful Report

Posted 1 year ago

Hi Bernadette, Thank you so much for sharing your positive feedback! We're thrilled to hear that our mat is doing a fantastic job keeping your entrance clean and that you're loving it. Enjoy! If you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Good quality, value and service!”

Helpful Report

Posted 1 year ago

Hi Fiona, Thank you so much for the positive review! We're happy to hear you're pleased with the quality, value, and the service you received. If you have any further needs in the future, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“Very good quality mat that looks superb. Very easy to order with a quick turnaround My only regret - not ordering a bigger one!!!”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for your positive review! We're thrilled to hear you love the quality and appearance of your mat and that the ordering process was a breeze. Don't worry about wishing you had a bigger one, we're always here to help you find the perfect size for your next mat purchase! Best regards, David

Posted 1 year ago

“Great service, the mat was delivered much quicker than expected. It looks really good and great quality.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive feedback! It's wonderful to hear that we exceeded your expectations with the fast delivery and that you're delighted with the look and quality of your new mat. Enjoy! Should you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“We purchased a mat for Flyball training, we were a little concerned about using matting that wasn't 'tufstuff' however, this is so good we've brought a second roll. It is as good as the branded matting and we'll be using them again when funds permit. Quick delivery and keep you updated on where your order is in the process.”

Helpful Report

Posted 1 year ago

Hi Jeanette, Thank you so much for your fantastic review, especially highlighting your experience as a valuable comparison! We're thrilled to hear that our matting has exceeded your expectations and that you've already purchased a second roll. It's great to know we've earned your trust for future needs. We appreciate your praise for our quick delivery and order updates, as well! Best regards, David

Posted 1 year ago

“We are using your rubber mat as a replacement notice board. It is a great success as the rubber is accepting the pins and is waterproof. Your service was excellent and trouble free from receiving a sample to delivery. Highly recommended.”

Helpful Report

Posted 1 year ago

Hi Anne, Thank you so much for your fantastic review and the creative way you're using our rubber mat! It's wonderful to hear that it's working out so well as a waterproof, pin-accepting notice board. We're also delighted that our service met your expectations. Thank you for the recommendation! Best regards, David

Posted 1 year ago

“Second office door mat purchased. So easy to order, great communication from costomer services. Mat arrived within a couple of days. Excellent quality, size is perfect and easy to hoover and wet vac. Makes a lovely entrance statement for our offices with our logo. Highly reccomend.”

Helpful Report

Posted 1 year ago

Hi Mariea, Thank you so much for your fantastic review and repeated business! We're thrilled to hear that you consistently find our ordering process easy, love the communication from our customer service team, and appreciate the quick delivery. It's truly rewarding to know that you're delighted with the quality, size, and functionality of your office logo mats. We're honored to help you make a great entrance statement! Best regards, David

Posted 1 year ago

“Quick delivery, very good product.”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for your positive feedback! We're so glad you were happy with the quick delivery and the quality of our product. We appreciate you sharing your experience. Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Good quality heavy duty mat. Good grip on slippery decking. Quick delivery.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for your review! We're thrilled to hear that our heavy-duty mat provides excellent grip on your decking and that you were pleased with the quick delivery. We appreciate you taking the time to share your positive experience. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 year ago

“Excellent service, delivery and quality”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you so much for the fantastic review! We're delighted to hear you're pleased with our service, delivery, and the quality of our products. Your satisfaction is incredibly important to us. Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews