First Mats Reviews

4.9 Rating 1,316 Reviews

97 %

of reviewers recommend First Mats

4.9

Based on 1,316 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding products and customer service.”

Helpful Report

Posted 5 months ago

Thank you for your outstanding review! We're thrilled to hear that you are pleased with both our products and customer service. We strive to provide an exceptional experience for all our customers, and your feedback affirms our commitment to excellence. Should you need any further assistance or have any questions in the future, please remember we're always here to help. Best regards, David.

Posted 5 months ago

“Excellent quality products backed up by good customer service. I would recommend First Mats without hesitation.”

Helpful Report

Posted 5 months ago

Thank you so much for your excellent review and recommendation! We're thrilled to hear that you are pleased with the quality of our products and the level of customer service you received. Your endorsement without hesitation is highly appreciated and motivates us to continue providing the best possible experience to all our customers. Should you need any assistance or have any questions in the future, please remember we're always here to help. Best regards, David.

Posted 5 months ago

“The weight in the mats is not heavy enough so they move on the floor and curl up easily”

Helpful Report

Posted 5 months ago

Dear Carole, Thank you for taking the time to provide us with your feedback. We're sorry to hear that the mats aren't meeting your expectations in terms of weight and stability. We understand how important it is for mats to stay in place and remain flat for functionality and safety. We take your concerns seriously and would like to address this issue to ensure your satisfaction. Please feel free to reach out to us directly at info@firstmats.co.uk so we can discuss potential solutions. Your feedback is invaluable in helping us improve our products and service. Best regards, David.

Posted 5 months ago

“Good quality, quick delivery and reasonable prices.”

Helpful Report

Posted 5 months ago

Dear Ian, Thank you for your positive feedback. We're delighted to hear that you are satisfied with the quality of our products, found our delivery quick, and our prices reasonable. We strive to provide a great experience for all our customers, and your satisfaction is a testament to our efforts. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 5 months ago

“I was not happy with the poor quality of the coir matting I purchased and so I wrote the person named on this request for a review. I did not receive the courtesy of a reply.”

Helpful Report

Posted 5 months ago

Dear Mike, First and foremost, I want to extend my sincerest apologies for the dissatisfaction you've experienced with the quality of the coir matting and the lack of response to your concerns. Your feedback is incredibly important to us, and we deeply regret any frustration this has caused. Please be aware that our operations were closed over the Christmas period, which may have contributed to the delay in our response. The invitation you received for this review is part of an automated system and does not reflect our intention to overlook your concerns. We take matters like this very seriously and want to assure you that we will be reaching out to you privately to address and resolve the issues you've experienced with the product and our service. Your satisfaction and trust in us are paramount, and we are committed to making this right. Thank you for bringing this to our attention, and please expect a follow-up from us shortly. We are dedicated to ensuring a resolution that meets your expectations and restores your confidence in our company. Best regards, David

Posted 5 months ago

“Good 2 stoke generator very light good for a small caravan”

Helpful Report

Posted 5 months ago

Dear Paul, Thank you for taking the time to provide feedback on your 2-stroke generator. We're glad to hear that it's serving you well and that its lightweight nature makes it a good fit for your small caravan. It's always great to know when our products enhance our customers' experiences and meet their specific needs. Should you have any questions or require further assistance, please don't hesitate to reach out. We're here to help ensure you get the most out of your purchase. Best regards, David.

Posted 5 months ago

“The mats for our Mini are excellent as were the ones we had made last year for our VW. They fit well and wear well. They are also easy to clean. Not too pleased however with delivery by Evri. It took 10 days to get the mats to the door!!”

Helpful Report

Posted 5 months ago

“Ordered an AdBlue 100 L spill kit, fast delivery, a really handy size, comes with lots of pads.”

Helpful Report

Posted 5 months ago

Dear Adrian, Thank you for choosing our AdBlue 100 L spill kit and for taking the time to provide feedback. We're thrilled to hear that you found the delivery fast and the kit to be handy and well-equipped with plenty of pads. We strive to offer practical and efficient solutions for our customers, and it's great to know we've hit the mark for you. Should you have any further needs or questions, please don't hesitate to contact us. We're here to help and ensure you have everything you need for a safe and prepared environment. Best regards, David.

Posted 5 months ago

“very helpful staff and seem to be good quality mats made and delivered fast”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're delighted to hear that you found our staff to be very helpful and are satisfied with the quality and quick delivery of our mats. We take great pride in our customer service and the quality of our products. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 5 months ago

“Great product and good price, the only thing that let it down was that the mat was very much darker than indicated on the site. However, the site does warn that the shade as shown may not be exact but to me it almost bears no resemblance. The colour was black and mink, pictures indicate a 50\50 mixture but more like 90\10.”

Helpful Report

Posted 5 months ago

Dear Kevin, Thank you for taking the time to provide your feedback. We're pleased to hear that you found our product great and the pricing good. However, we're sorry to hear that the color of the mat didn't match your expectations based on the website images. We understand how important it is for the product to meet the expectations set by our online presentation, and we apologize for any discrepancy. We appreciate your understanding regarding the variations that can occur with online color representations and will take your feedback into account as we work to improve our accuracy. If you have any further concerns or if there's anything we can do to assist you further, please don't hesitate to get in touch. Best regards, David.

Posted 5 months ago

“Excellent service Thankyou”

Helpful Report

Posted 5 months ago

Dear Steve, Thank you for your kind words! We're delighted to hear that you experienced excellent service with us. Your satisfaction is our top priority, and we're glad we could deliver. If you have any further needs or questions in the future, please don't hesitate to reach out. We're always here to help. Best regards, David

Posted 5 months ago

“We are very pleased with the two mats we purchased. Slight problem with the availability of stock & delivery. One email and it was sorted immediately. Delivery two days later. We would certainly use them again”

Helpful Report

Posted 6 months ago

Dear Vicky, Thank you for sharing your experience with us. We're very pleased to hear that you are happy with the mats you purchased. We apologize for the initial issue with stock availability and delivery but are glad to know that everything was resolved quickly to your satisfaction after your email. Your willingness to use our services again is the best compliment we could receive, and we appreciate your understanding and trust. Should you have any further needs or questions in the future, please don't hesitate to reach out. We're always here to help and look forward to seeing you again. Best regards, David

Posted 5 months ago

“Glad we went for this”

Helpful Report

Posted 6 months ago

Dear Richard, Thank you for your succinct yet positive feedback! We're so glad to hear that you're happy with your decision to choose us and our product. We aim to provide items that our customers are delighted with, and it's great to know we've achieved that with you. If you have any further needs or questions, please remember we're just a message away and always ready to help. Best regards, David

Posted 5 months ago

“Straight forward transaction. Web site easy to navigate and found what I was looking for . No dispatch email recieved, however , after emailing First Mats it would appear my item was sent through a third party hence no communication. So, good customer service was received.”

Helpful Report

Posted 6 months ago

“I was fed up with external coconut mats - fine in summer. So I bought a deep rubber mat with holes that allow rain to run through and is deep enough to make you water-free underfoot and a reasonable price for a quality product. The only downside I can find (not to the mat I purchased as it's a standard single-door size), but to buying others, is that unless it is deemed to be a standard size (unlike coconut they cannot be cut to size), you have a problem. We have double front doors and the step up from the patio (same patio stone) is 600mm deep and 1500mm wide - the width is fine, but the depth is 900mm standard.”

Helpful Report

Posted 6 months ago

Dear Colin, Thank you for sharing your experience and feedback. We're pleased to hear that you found a suitable solution with our deep rubber mat and that its design and quality have met your needs effectively, providing a water-free underfoot experience at a reasonable price. We understand your concern regarding the sizing limitations for non-standard doorways, especially for unique spaces like double front doors. Your feedback is invaluable as it helps us consider the needs of all our customers and potentially look into offering more varied sizes in the future. We appreciate you bringing this to our attention and will certainly keep it in mind as we strive to improve our product range. Should you have any further questions, require assistance, or wish to explore custom solutions, please don't hesitate to reach out. Best regards, David

Posted 5 months ago

“Great mat. Delivered quickly too. Highly recommend this company.”

Helpful Report

Posted 6 months ago

Hi Lucinda, Thank you for your wonderful feedback and recommendation! It's always great to hear that you are pleased with the mat and our quick delivery. Knowing that you would recommend our company means a great deal to us. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help and look forward to seeing you again. Best regards, David.

Posted 6 months ago

“Good to be able to receive samples before ordering Whole process from ordering on line and receiving mat was excellent Good quality for money”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your positive experience. We're delighted to hear that receiving samples before ordering was beneficial for you and that you found the entire process, from ordering online to receiving your mat, to be excellent. Your satisfaction with the quality of our product at the price is especially gratifying to us. We strive to ensure our customers feel confident and satisfied with their purchases. If you have any further needs or questions in the future, please remember we are always here to help. Best regards, David.

Posted 6 months ago

“Large selection easy to use website and fast delivery”

Helpful Report

Posted 6 months ago

Hi Martin, Thank you for your feedback! We're pleased to hear that you found our website easy to use and were satisfied with the large selection and fast delivery. We strive to make the shopping experience as convenient and efficient as possible for our customers. Should you have any further needs or questions in the future, please don't hesitate to reach out. We're always here to help. Best regards, David.

Posted 6 months ago

“Delivery speedy. Matt good quality. Thanks”

Helpful Report

Posted 6 months ago

Hi Marilyn, Thank you for your feedback! We're glad to hear that you were pleased with the speedy delivery and the quality of the mat. Your satisfaction is important to us, and we're happy to have met your expectations. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us! Best regards, David.

Posted 6 months ago

“Good product choice, quality at a competitive price. Promptly delivered.”

Helpful Report

Posted 6 months ago

Hi John, Thank you for your positive feedback! We're delighted to hear that you found our product selection to your liking and were satisfied with the quality and pricing. It's also great to know that we met your expectations in terms of prompt delivery. We strive to provide a comprehensive and enjoyable experience for all our customers, and your satisfaction is our top priority. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 6 months ago

First Mats is rated 4.9 based on 1,316 reviews