First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fits perfectly at the front door , I didn’t realise that doormats cud be this thin!! An excellent product.”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience! We're so happy to hear that our thin doormat fits perfectly at your front door. It's wonderful to know that you're impressed with the product's design. If you have any further needs, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“Recommended by Toyota we purchased for our Goods in warehouse.. Tape used to stick to floor not great & mats are hardy but not as obsorbant as expected, so after FLT passes over wheels are still wet so still slippy floor BUT less so than without the mats.”

Helpful Report

Posted 1 year ago

“Excellent bespoke service. The mats arrived very quickly after payment and we are very pleased witht the quality.”

Helpful Report

Posted 1 year ago

Dear Jacqui, Thank you so much for your positive review! We're delighted to hear that you're happy with our bespoke service, the quick turnaround time, and the quality of your mats. Enjoy them! Should you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“Great, fast service. The product was as described and works for our purposes.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for your review! We're thrilled to hear that our service was fast and that the product met your expectations. We strive to provide a seamless customer experience, so your feedback is much appreciated. Should you need anything in the future, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Dear Anna, Thank you so much for your positive feedback! We work hard to provide excellent service, and it's always rewarding to hear we've succeeded. Please don't hesitate to reach out if you have any further needs in the future. Best regards, David

Posted 1 year ago

“The mats were very good quality and the delivery was very swift. The team were a pleasure to deal with and we look forward to the next time we need to order something from the First Mats team.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review! We're incredibly happy to hear that you were pleased with the quality of our mats, the swift delivery, and your overall experience with our team. It's truly rewarding to know that we've earned your trust! We eagerly await the opportunity to help you with your future mat needs. Best regards, David

Posted 1 year ago

“Great, quick service from First Mats. Good information on the website.”

Helpful Report

Posted 1 year ago

Dear Lynda, Thank you for your kind words! It's wonderful to know you had a positive experience with our quick service and informative website. We're committed to making the ordering process as easy as possible. Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Efficient order and delivery”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're glad to hear that your experience with ordering and delivery was efficient. We strive to provide a seamless process for our customers. Should you have any further needs, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“First Mats have a great and easy to use website. The products are well described and the prices were very good. The mat I ordered was just what I wanted and rthe quality was excellent”

Helpful Report

Posted 1 year ago

Dear David, Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate, loved our clear product descriptions and competitive pricing. It's especially rewarding to know that you're delighted with the quality of the mat you received. Positive feedback like yours motivates us to continue providing excellent service and top-notch products. Best regards, David

Posted 1 year ago

“Good quality made to measure mat for our patio door. Prompt delivery and good value for money”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share this positive feedback! We're so happy to hear that you appreciate the quality of our made-to-measure mat, the prompt delivery, and its excellent value. We strive to provide top-notch products and service. If you have any more mat needs in the future, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Excellent service and so quick at sending out my mat to me. It fits perfect 👍”

Helpful Report

Posted 1 year ago

Dear Christina, Thank you so much for your positive review! It's wonderful to hear that you're happy with our excellent service, the quick delivery, and the perfect fit of your mat. We appreciate your feedback! If you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“Quality matting, really pleased with this purchase.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive review! We're incredibly happy to hear that you're pleased with the quality of your mat. We always aim to provide top-notch products. If there's anything else we can assist you with in the future, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Perfect mat made to size for my front door . Quality product , value for money . Would order more .”

Helpful Report

Posted 1 year ago

Hi Svetlana, We're so thrilled you love your custom-sized mat! Your satisfaction means the world to us. 😊 Thanks for spreading the word – we'd love to help with any future mat needs! Best regards, David

Posted 1 year ago

“cant place coment as it hasnt arrived”

Helpful Report

Posted 1 year ago

Hi Gavin, We're very sorry that your order had not arrived. As per our previous communication, the matting selected had unfortunately not been viable to use, so we had agreed to swap to an alternate colour. Being a custom sized mat, this does take a little bit of time to produce and have the border applied. The great news is that this has been completed now and these will dispatch later today via DPD for delivery tomorrow. Once the tracking details are live, this will be available on the account section on the website and we'll have this emailed across to you. If you have any questions, please do let me know. My direct line is 0121 702 1655 and can always be reached at dparker@firstmats.co.uk

Posted 1 year ago

“Excellent service and top quality products”

Helpful Report

Posted 1 year ago

Thank you so much for the fantastic review! We're delighted to hear you're pleased with both our service and the quality of our products. Your satisfaction is our top priority, and we'll continue striving to provide an excellent experience. Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Really impressed with the quality of the product. The price and delivery times when compared to similar products on the market was also cheaper and faster. The customer service when excellent, especially when dealing with some of our unexpected situations.”

Helpful Report

Posted 1 year ago

Dear Airit, Thank you so much for your glowing review! We're thrilled that you're impressed with the quality of our product, as well as our competitive pricing and speedy delivery. It's especially rewarding to hear that our customer service exceeded your expectations, particularly when helping you navigate unexpected situations. We truly value your feedback. Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“Very pleased with the mat - quick delivery and well packaged. Thank you”

Helpful Report

Posted 1 year ago

Dear Willie, Thank you so much for your positive feedback! We're delighted to hear you're satisfied with your mat, the quick delivery, and the careful packaging. We appreciate you taking the time to let us know. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 year ago

“Excellent service . Help and advice etc wouldn't hesitate to use . We will be ordering again soon”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you for your wonderful review! We're so happy to hear that you found our service excellent and received the help and advice you needed. It's incredibly rewarding to know that you'd use us again and that we can look forward to your next order. Please let us know if there's anything we can help you with in the meantime! Best regards, David

Posted 1 year ago

“Amazing turnaround and really happy with the quality and fit of our new mat.”

First Mats 5 star review on 17th February 2024

Helpful Report

Posted 1 year ago

Dear Beth, Thank you for your fantastic review! We're thrilled to hear that you're impressed with the quick delivery and delighted with the quality and fit of your new mat. Providing excellent service and top-notch products is our goal. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 year ago

“It is what I have been looking for n should be answer to the problem of a wet front coming into the house.”

Helpful Report

Posted 1 year ago

Dear Ajeet, Thank you for sharing your positive feedback! We're delighted to hear that our mat seems to be the perfect solution to the problem of a wet entryway. That's exactly what we aim for with our products. If you have any further questions or discover other mat needs in the future, please let us know – we're here to help! Best regards, David

Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews