First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

Write Your review

Tell us how First Mats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mats are good quality and turn up quickly. We would recommend.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you so much for the great review and recommendation! We're so happy to know you're pleased with the quality of our mats and appreciated how quickly they arrived. It means a lot to hear that you'd recommend us to others. Should you need any more mats in the future, we'll be here! Best regards, David

Posted 1 year ago

“Needed a heavy duty non-slip mat. First Mats had just what I was looking for a water absorbing mat that would cope with muddy boots. Product arrived quickly and is excellent quality. With the months of rain we have had a product like this has become a neccessity.”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you so much for your fantastic review! We're thrilled to hear that our heavy-duty, water-absorbing mat is proving to be the perfect solution for your muddy boot situation. It's especially rewarding to know that it's become a necessity during these rainy months. If you ever need additional mats or other floor protection solutions, please don't hesitate to check out our selection. Best regards, David

Posted 1 year ago

“Very good to deal wiith and they actualy seem to care about the order.”

Helpful Report

Posted 1 year ago

Hi Joe, Thank you for your kind words! It's fantastic to hear that you found our team genuinely invested in your order. We strive to make every customer interaction positive and helpful. Please let us know if we can be of assistance with anything else in the future. Best regards, David

Posted 1 year ago

“What can I say about a doormat, other than it's very nice and fits perfectly.”

Helpful Report

Posted 1 year ago

Dear Hugh, Thank you for taking the time to leave a review! Sometimes it's those simple things, like a perfectly fitting doormat, that make all the difference. We're glad we could provide that for you. If you ever need another mat (or anything else we offer!), please keep us in mind. Best regards, David

Posted 1 year ago

“First class service and very satisfied with quality of product.”

Helpful Report

Posted 1 year ago

Dear Rosemary, Thank you for sharing your positive experience! We're delighted to hear you found our service first-class and are so pleased with the quality of your mat. Providing exceptional service and top-notch products is our goal. If you have any further needs or inquiries in the future, please don't hesitate to reach out. We're always happy to help! Best regards, David

Posted 1 year ago

“Easy to order, good selection and description and fast delivery, very pleased with the quality mat too”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for your fantastic review! We're delighted to hear that you had a positive experience with First Mats – from browsing our selection to receiving your high-quality mat quickly. We strive to make the ordering process seamless and are glad it met your expectations. If you have any further needs in the future, don't hesitate to reach out. We're always happy to help! Best regards, David

Posted 1 year ago

“Item not arrived yet (two weeks later)”

Helpful Report

Posted 1 year ago

Dear Christopher, We sincerely apologize for the delay in receiving your order. We understand and share in the frustration with this. As per our previous email, the product ordered comes direct from the manufacturer and they are currently awaiting a part to come in to complete your order. Please rest assured, we're doing everything we can to get your item to you as soon as the necessary part arrives. We'll keep you updated on the progress and notify you immediately when your order ships. In the meantime, if you have any questions or concerns, please don't hesitate to contact us. We appreciate your patience and understanding. Best regards, David

Posted 1 year ago

“Excellent service ! Ordered some coir heavy duty matting, it arrived quickly & well-packaged. Would definitely buy again”

Helpful Report

Posted 1 year ago

Dear Ray, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our service excellent and were satisfied with the quick delivery and packaging of your coir heavy duty matting. It's our goal to ensure that every customer receives high-quality products in a timely and efficient manner. Knowing that you would definitely buy again is the best compliment we could receive. We look forward to seeing you in the future and are here to assist with any needs or questions you might have. Best regards, David.

Posted 1 year ago

“Sadly I cant make much comment on this, as I am still waiting for the item I ordered about 3 weeks ago!”

Helpful Report

Posted 1 year ago

Hi Amanda, I do sincerely apologise for the delay in receiving your order. We understand and share in the frustration with this delay as the manufacturer for this item is usually completely dependable. As per our previous email, the product ordered comes direct from the manufacturer and they are currently awaiting a part to come in to complete your order. Please rest assured, we're doing everything we can to get your item to you as soon as the necessary part arrives. We'll keep you updated on the progress and notify you immediately when your order ships. In the meantime, if you have any questions or concerns, please don't hesitate to contact us. We appreciate your patience and understanding. Best regards, David

Posted 1 year ago

“Efficient delivery, would order again”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're pleased to hear that you found our delivery efficient and are considering ordering again. We strive to provide a seamless and satisfactory experience for all our customers, from the moment you place your order to when it arrives at your doorstep. Your confidence in our service is greatly appreciated, and we look forward to seeing you again in the future. Should you have any further needs or questions, please remember, we're always here to help. Best regards, David.

Posted 1 year ago

“Excellent product and custom length sizes fit perfectly”

Helpful Report

Posted 1 year ago

Dear Bernard, Thank you for sharing your positive experience with us. We're delighted to hear that you found our product excellent and that the custom length sizes fit perfectly for your needs. Ensuring our customers receive products that meet their specific requirements is a priority for us, and it's rewarding to know we've achieved this for you. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 1 year ago

“Servive was excelent and the mat perfect for my requirements. Woud always recommend First Mats”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback and for your recommendation! We're delighted to hear that you found our service excellent and the mat perfectly suited to your requirements. It's our goal to ensure that every customer receives the best possible service and products tailored to their needs. Your willingness to recommend First Mats is greatly appreciated and motivates us to continue providing top-notch service. Should you have any further needs or questions, please remember, we're always here to help. Best regards, David.

Posted 1 year ago

“Excellent customer care and help”

Helpful Report

Posted 1 year ago

Dear Joanne, Thank you for your kind words! We're thrilled to hear that you experienced excellent customer care and found our assistance helpful. Providing outstanding service and support to our customers is our top priority, and it's heartening to know we've succeeded in making your experience a positive one. Should you need any further help or have any questions, please don't hesitate to reach out. We're always here to assist. Best regards, David.

Posted 1 year ago

“Delivery was on time and the product met our expectations”

Helpful Report

Posted 1 year ago

Dear Graham, Thank you for taking the time to share your feedback. We're delighted to hear that the delivery was on time and the product met your expectations. It's our goal to ensure a positive experience for all our customers, from order to delivery. Should you have any further needs or questions, we're always here to help. Best regards, David.

Posted 1 year ago

“Nice quality, very reasonable price, look good on the floor and the edges don't curl up.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback. We're pleased to hear that you're satisfied with the quality and price of our mats, and that they look good on your floor without any issues of the edges curling up. We strive to provide products that not only meet but exceed our customers' expectations in terms of functionality and aesthetics. Your satisfaction is important to us, and we're glad we could deliver that for you. Should you have any further needs or questions, please don't hesitate to reach out. We're here to help. Best regards, David.

Posted 1 year ago

“The mat is top quality and does not move at all. The order was processed very quickly too..”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're delighted to hear that you're satisfied with the top quality of the mat and its non-slip feature. It's great to know that the order processing met your expectations for speed as well. We strive to provide both high-quality products and efficient service, so it's rewarding to hear when we've achieved this. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 1 year ago

“Hi, yes the mat is good quality and looks great, unfortunately I had a hole in the mat which I had to cut round to suit.”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for taking the time to provide your feedback. We're glad to hear that you're pleased with the quality and appearance of the mat. However, we're sorry to learn about the issue with the hole that required adjustment on your part. We aim for every product to reach our customers in perfect condition, and it seems we fell short in this instance. We would like to address this matter for you promptly. If you haven't already, please get in touch with us directly at info@firstmats.co.uk - Your satisfaction is very important to us. Thank you for your understanding, and we look forward to hearing from you. Best regards, David.

Posted 1 year ago

“Great value mat which was easy to order and delivered quickly. Will be ordering more”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you for your positive review! We're delighted to hear that you found the mat to be of great value and were pleased with the ease of ordering and quick delivery. Knowing that you plan to order more is the best compliment we could receive. We look forward to seeing you again and are here to assist with any future needs or questions you may have. Best regards, David.

Posted 1 year ago

“Good service and prompt delivery. Good quality and only had to be replaced because the cat enjoyed sharpening her claws on it! Would buy another one because they are a good price.”

Helpful Report

Posted 1 year ago

Dear Ann, Thank you for your feedback! We're pleased to hear that you were satisfied with our service, the prompt delivery, and the quality of our product. It sounds like it even received the cat's seal of approval, albeit in a rather unique way! We understand the challenges of finding products that can stand up to our beloved pets' habits, and we're glad to know you consider our mats a good value worth repurchasing. When you're ready for a replacement, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and look forward to serving you (and perhaps your cat) again in the future. Best regards, David.

Posted 1 year ago

“Items look great and come well packaged. Delivery time not always consistent.”

Helpful Report

Posted 1 year ago

Dear Inge, Thank you for your feedback. We're glad to hear that the items you received look great and were well packaged. We apologize for any inconsistency you've experienced with our delivery times. We continually work with our delivery partners to improve our service and ensure that all orders arrive as promptly as possible. Your comments are invaluable to us as they help us to identify areas where we can enhance our customer experience. Should you have any further concerns or need assistance with future orders, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Best regards, David.

Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews