EYG Home Improvements Reviews

Name: EYG Home Improvements
Address: E Y G Window Centres, Wiltshire Road, Hull, Hull, EYG Home Improvements
Rating: 4.47

4.5 Rating 376 Reviews

86 %

of reviewers recommend EYG Home Improvements

4.5

Based on 376 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a living room a two bedroom windows to replace council windows I have had in for 23 years, told sales man needed better sound proofing because I live opposite a school. Not a problem he said our windows have great sound proofing, who are they kidding there worse than the old windows there like single glazed windows, had fitters out twice first looked at hinges on side window 10 minutes later he was gone second fitter came looked at windows took off cover strip and filled small part off sill . He said it could be the product they will ring me and left nothing has happened windows still bad,I’ve emailed them more than once no reply. I’ve had 2 different window companies trying to sell me windows I tell them no because off the trouble I’ve had , both sales men have looked at the windows and came in to the house they couldn’t believe how noisy it was and both said windows not made properly or not installed properly and to get in touch with trading standards that is what I’m going to do . Please think twice before buying windows from eyg.”

Helpful Report

Posted 2 years ago

Mr Gibbins, we are sorry to hear that you are not happy and would like to speak to you regarding your installation, as this is something that is an unfamiliar scenario, and not a complaint we are familiar with regarding the quality of our acoustic windows. Could you please get in touch by emailing l.baxter@eyggroup.com so we can look into this and contact you. Best wishes, Lisa

Posted 2 years ago

“Excellent Service from Louise and Martin on initial sales, very good quality doors, excellent work from installation team with excellent attention to detail, would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you for this great review Mr Morris, we are delighted to hear that you were happy with our ales team and also the product. Many thanks for taking the time to leave this review. Best wishes, Lisa

Posted 2 years ago

“I have just bought a new door and side panel from EYG. Fantastic quality, brilliant service. In fact Chris Bentley has been the most helpful person. His customer service is friendly and excellent always answering my questions promptly and has been invaluable. Thanks to Chris and EYG from a very happy customer.”

Helpful Report

Posted 2 years ago

Hi Mark, thank you for your lovely comments, we really appreciate hearing it, and thank you for taking the time to post this. Best wishes, Lisa

Posted 2 years ago

“excellent time was spent to make sure everything was exactly what we needed matt has an empathy with his customers every detail was explained”

Helpful Report

Posted 2 years ago

Hi Vivien, thank you for this wonderful review and taking the time to give us your feedback, this really means a lot, many thanks and best wishes, Lisa

Posted 2 years ago

“Customer service? I place an order for a new composite door early September. Still waiting installation. Hope the product quality is much better”

Helpful Report

Posted 2 years ago

“Three windows replaced, one needed a lintel, and so for a very small extra price we got a brand new one fitted, and the brickwork repointed by @JohnG all done quickly and effeciently.”

Helpful Report

Posted 2 years ago

Hi Mike, thank you the very positive review, we are glad it all went well and you are happy with our workmanship and product. Lisa

Posted 2 years ago

“John G and Aydan fantastic, most happy with the work, did a full wall cut out for a door and window, very happy thankyou gentlemen.”

Helpful Report

Posted 2 years ago

Thank you so much for the lovely review, it is great to get such positive feedback. Best wishes, Lisa

Posted 2 years ago

“Excellent service new composite door fitted today by Michael & Jonny Door looks fantastic All staff from every department I have contacted with are friendly & professional I feel valued as a customer Looking forward to this excellent service again when my windows are fitted Would highly recommend EYG”

Helpful Report

Posted 2 years ago

Thank you so much for the fantastic review Susan, we are so happy that everything was to your satisfaction! Best wishes, Lisa

Posted 2 years ago

“We invited your company into our home to quote for a garden room. Your sales rep attended and measured up. He assured us he would provide a quote for the room within 3 days. No contact. I spoke to your reception who said the rep had left the office but he would email. There has been no contact. Shocking service. Very disappointed having previously been EYG customer”

Helpful Report

Posted 2 years ago

I am terribly sorry, this is absolutely not the level of service we expect from our sales staff. I have private messaged you for more details so that we can investigate. If you would still like to pursue your quote I can ask the sales manager to get in touch but understand if this is no longer the case. Once again, we apologise for this shortfall in service. Best wishes, Lisa

Posted 2 years ago

“John G, Aidan & Raz have done a fantastic job on the building work and fitment of our Bi-folds we have had fitted. Friendly guys and talked through the work they had done each day. Left the house clean and tidy and would highly recommend EYG as a company, second time we have used and will definitely use again in the future.”

Helpful Report

Posted 2 years ago

Thank you for the fantastic review Mike, we appreciate you taking the time to write this and we are delighted you were so happy with our standard of workmanship. Best wishes, Lisa

Posted 2 years ago

“From start to finish EYG service has been first class from the quote to the survey to fitting all aspects have been to the highest standard. The fitting team where on time, explained what was going to happen and their attention to detail was outstanding , I would highly recommend EYG to anyone”

Helpful Report

Posted 2 years ago

Thank you Mr Flake for this fantastic review, we are really pleased to hear you were happy with our service. Best wishes, Lisa

Posted 2 years ago

“My son had a quote for replacement windows but when he agreed a short while after getting the quote he was told the guy who gave the quote had been sacked for quoting too low a price and then said would be an additional two grand! The original quote was on par with a similar company! I thought a quote was a legally binding agreement on price! Shame on you!”

Helpful Report

Posted 2 years ago

Hello Dawn, I have looked into this for you, and you are right in that we had a sales representative who no longer works with us as he didn't meet our high standards in terms of knowledge of products and pricing and had made some mistakes which is not the level of service we expect and require from our staff. In terms of being legally-binding, in our Terms and Conditions, contracts are legally binding from the point of having been surveyed. As this had not been surveyed, this was not yet legally-binding. I am sorry your son had an unfortunate experience, but this should not happen again. Best wishes, Lisa

Posted 2 years ago

“No matter who you spoke with at EYG they were all very knowledgable and had great customer service, and took time to listen and help. The two gents who came to install the new windows and doors were very customer service orientated nothing was ever too much trouble and they treat me and my property with respect, you wouldnt have know work men had been in - that is how clean and tidy they were. The windows and doors are fab, i cannot praise EYG high enough. Start to finish the service has been outstanding. 100% recommend and very good prices too. I cannot thank EYG enough.”

Helpful Report

Posted 2 years ago

Thank you for this wonderful review Mr Oakes, we are thrilled you were so happy with the products and the service you received from us. Best wishes, Lisa

Posted 2 years ago

“Very happy with our new windows. Paul and Julian, our fitters did a good job.”

Helpful Report

Posted 2 years ago

Thank you very much for the positive review Janet, we are thrilled you were happy with our service and workmanship. Bets wishes, Lisa

Posted 2 years ago

“Just had John G & Aiden with us for a couple of days putting lintels in ahead of the glazing. A quality job completed (despite the weather) by a helpful team and everything tidied/cleaned up at the end.”

Helpful Report

Posted 2 years ago

Hi Mike, that is great feedback thank you, we are thrilled you were happy with your experience of using EYG. Best wishes Lisa

Posted 2 years ago

“WYG replaced some wheels, seals and a blown window for us. Very impress with them. Turned up when they said they would and completed the work in half the time we expected. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for the lovely feedback Claire, we really appreciate it! Best wishes, Lisa

Posted 2 years ago

“John G has just finished some excellent brickwork and plastering,what an immaculate job!! Our new window and door are brilliant, really pleased ,good team work.”

Helpful Report

Posted 2 years ago

Thank you so much for the fantastic review, we are thrilled you are so happy with the standard of the work and our products. Best wishes, Lisa

Posted 2 years ago

“Michael, Jonny and Gil(?) were first class workers, and didn't even stop for tea breaks! They were punctual, conscientious and very polite. The work was completed on time, and to a very high standard. A problem with the plaster was rectified within 2 days. My only recommendation is that EYG supply their workers with sheets to cover open roofs overnight. Thanks to all the staff”

Helpful Report

Posted 2 years ago

Many thanks for the wonderful comments Mr Richardson, it is great to hear and I will pass your comments to the installation department. Many thanks, Lisa

Posted 2 years ago

“Just had some new lintels put in to our front window and patio doors by John G in preparation for new windows this week, the standard of the work is incredible, brickwork looks better than I believe the house would have looked when it was new. John G and EYG absolutely brilliant!! thank you!”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate the feedback!

Posted 2 years ago

“How can you display a picture of the queen lower your flag and open on the funeral day! the roads are deserted you must be the only place open how disrespectful won't be using you again EVER”

Helpful Report

Posted 2 years ago

Mr Welburn, we appreciate it's a highly sensitive and emotive issue, but very unfortunately we have legal and contractual obligations to our domestic and commercial customers and after lengthy discussions, we took the incredibly difficult decision to continue manufacturing for this purpose alone. All our sales and marketing operations have been paused for 24 hours, out of respect for the Queen. Staff have been given an extended two-hour break in the factory and offices, and we have made available a large screen for them to view the proceedings. We are very sorry you feel this way but completely respect your point of view.

Posted 2 years ago

EYG Home Improvements is rated 4.5 based on 376 reviews