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EYG Home Improvements Reviews

4.4 Rating 219 Reviews

84 %

of reviewers recommend EYG Home Improvements

Company Reviews

4.4

Based on 219 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Deano for excellent customer service today. Mom had 7 windows replaced. Deano was friendly professional and efficient. Fitting was fuss free and he went above and beyond for my Moms requests.”

Posted 10 months ago

Thank you for the fantastic five star review, we are delighted that your mum was happy with her installation, best wishes, Lisa

Posted 10 months ago

“Had new soffets and fascia's fitted a few years ago, installation crew were about to leave thinking job was finished and I pointed out that one end hadn't been done. Oops we forgot ... another 30 mins and job was done. First decent rain shower showed one of the gutters was not level. Booked a call out, waited 4 weeks, two lovely fitters arrived (father/daughter), shook his head saying "shoddy workmanship" and fixed the problem perfectly together with several ill-fitted gutter clips which were under huge strain. Then the nightmare began .... "cold calling" .... first actually asking if we wanted soffets and fascia's fitting ! ... 2 or 3 weeks later, same call again. We politely asked if we could be removed from their list but they just keep on calling. Literally, just now received yet another call. "Lucy" said she will leave a note for her boss in the morning. Not sure what is needed to get our telephone number removed from their list because asking politely definitely is NOT working.”

Posted 1 year ago

Hello, thank you for your feedback and we apologise the original fitters left a part unfinished but glad to hear this has now been fixed. Regarding the cold calling, you can request we remove your details on our database by emailing info@eyggroup.com. Unfortunately, when this is requested by branch staff or telesales staff directly, the message might not reach our head office IT team, who would do this. By emailing us, this should prevent further calls. Best wishes, Lisa

Posted 1 year ago

“We had our bay window a few months ago and everything was fine. We were then told if we wanted anything else doing they would guarantee a price for six months, so we ordered two more windows to be replaced. The same two guys as before came and gave us a price and measured up . A couple of weeks later they phoned with a date for fitting them, but said the windows were going to cost another £500 above the 'guaranteed ' price! Very very disappointed and very very let down.”

Posted 1 year ago

“Got a living room a two bedroom windows to replace council windows I have had in for 23 years, told sales man needed better sound proofing because I live opposite a school. Not a problem he said our windows have great sound proofing, who are they kidding there worse than the old windows there like single glazed windows, had fitters out twice first looked at hinges on side window 10 minutes later he was gone second fitter came looked at windows took off cover strip and filled small part off sill . He said it could be the product they will ring me and left nothing has happened windows still bad,I’ve emailed them more than once no reply. I’ve had 2 different window companies trying to sell me windows I tell them no because off the trouble I’ve had , both sales men have looked at the windows and came in to the house they couldn’t believe how noisy it was and both said windows not made properly or not installed properly and to get in touch with trading standards that is what I’m going to do . Please think twice before buying windows from eyg.”

Posted 1 year ago

Mr Gibbins, we are sorry to hear that you are not happy and would like to speak to you regarding your installation, as this is something that is an unfamiliar scenario, and not a complaint we are familiar with regarding the quality of our acoustic windows. Could you please get in touch by emailing l.baxter@eyggroup.com so we can look into this and contact you. Best wishes, Lisa

Posted 1 year ago

“Excellent Service from Louise and Martin on initial sales, very good quality doors, excellent work from installation team with excellent attention to detail, would highly recommend.”

Posted 1 year ago

Thank you for this great review Mr Morris, we are delighted to hear that you were happy with our ales team and also the product. Many thanks for taking the time to leave this review. Best wishes, Lisa

Posted 1 year ago

“I have just bought a new door and side panel from EYG. Fantastic quality, brilliant service. In fact Chris Bentley has been the most helpful person. His customer service is friendly and excellent always answering my questions promptly and has been invaluable. Thanks to Chris and EYG from a very happy customer.”

Posted 1 year ago

Hi Mark, thank you for your lovely comments, we really appreciate hearing it, and thank you for taking the time to post this. Best wishes, Lisa

Posted 1 year ago

“excellent time was spent to make sure everything was exactly what we needed matt has an empathy with his customers every detail was explained”

Posted 1 year ago

Hi Vivien, thank you for this wonderful review and taking the time to give us your feedback, this really means a lot, many thanks and best wishes, Lisa

Posted 1 year ago

“Customer service? I place an order for a new composite door early September. Still waiting installation. Hope the product quality is much better”

Posted 1 year ago

“Three windows replaced, one needed a lintel, and so for a very small extra price we got a brand new one fitted, and the brickwork repointed by @JohnG all done quickly and effeciently.”

Posted 1 year ago

Hi Mike, thank you the very positive review, we are glad it all went well and you are happy with our workmanship and product. Lisa

Posted 1 year ago

“John G and Aydan fantastic, most happy with the work, did a full wall cut out for a door and window, very happy thankyou gentlemen.”

Posted 1 year ago

Thank you so much for the lovely review, it is great to get such positive feedback. Best wishes, Lisa

Posted 1 year ago

“Excellent service new composite door fitted today by Michael & Jonny Door looks fantastic All staff from every department I have contacted with are friendly & professional I feel valued as a customer Looking forward to this excellent service again when my windows are fitted Would highly recommend EYG”

Posted 1 year ago

Thank you so much for the fantastic review Susan, we are so happy that everything was to your satisfaction! Best wishes, Lisa

Posted 1 year ago

“We invited your company into our home to quote for a garden room. Your sales rep attended and measured up. He assured us he would provide a quote for the room within 3 days. No contact. I spoke to your reception who said the rep had left the office but he would email. There has been no contact. Shocking service. Very disappointed having previously been EYG customer”

Posted 1 year ago

I am terribly sorry, this is absolutely not the level of service we expect from our sales staff. I have private messaged you for more details so that we can investigate. If you would still like to pursue your quote I can ask the sales manager to get in touch but understand if this is no longer the case. Once again, we apologise for this shortfall in service. Best wishes, Lisa

Posted 1 year ago

“John G, Aidan & Raz have done a fantastic job on the building work and fitment of our Bi-folds we have had fitted. Friendly guys and talked through the work they had done each day. Left the house clean and tidy and would highly recommend EYG as a company, second time we have used and will definitely use again in the future.”

Posted 1 year ago

Thank you for the fantastic review Mike, we appreciate you taking the time to write this and we are delighted you were so happy with our standard of workmanship. Best wishes, Lisa

Posted 1 year ago

“From start to finish EYG service has been first class from the quote to the survey to fitting all aspects have been to the highest standard. The fitting team where on time, explained what was going to happen and their attention to detail was outstanding , I would highly recommend EYG to anyone”

Posted 1 year ago

Thank you Mr Flake for this fantastic review, we are really pleased to hear you were happy with our service. Best wishes, Lisa

Posted 1 year ago

“My son had a quote for replacement windows but when he agreed a short while after getting the quote he was told the guy who gave the quote had been sacked for quoting too low a price and then said would be an additional two grand! The original quote was on par with a similar company! I thought a quote was a legally binding agreement on price! Shame on you!”

Posted 1 year ago

Hello Dawn, I have looked into this for you, and you are right in that we had a sales representative who no longer works with us as he didn't meet our high standards in terms of knowledge of products and pricing and had made some mistakes which is not the level of service we expect and require from our staff. In terms of being legally-binding, in our Terms and Conditions, contracts are legally binding from the point of having been surveyed. As this had not been surveyed, this was not yet legally-binding. I am sorry your son had an unfortunate experience, but this should not happen again. Best wishes, Lisa

Posted 1 year ago

“No matter who you spoke with at EYG they were all very knowledgable and had great customer service, and took time to listen and help. The two gents who came to install the new windows and doors were very customer service orientated nothing was ever too much trouble and they treat me and my property with respect, you wouldnt have know work men had been in - that is how clean and tidy they were. The windows and doors are fab, i cannot praise EYG high enough. Start to finish the service has been outstanding. 100% recommend and very good prices too. I cannot thank EYG enough.”

Posted 1 year ago

Thank you for this wonderful review Mr Oakes, we are thrilled you were so happy with the products and the service you received from us. Best wishes, Lisa

Posted 1 year ago

“Very happy with our new windows. Paul and Julian, our fitters did a good job.”

Posted 1 year ago

Thank you very much for the positive review Janet, we are thrilled you were happy with our service and workmanship. Bets wishes, Lisa

Posted 1 year ago

“Just had John G & Aiden with us for a couple of days putting lintels in ahead of the glazing. A quality job completed (despite the weather) by a helpful team and everything tidied/cleaned up at the end.”

Posted 1 year ago

Hi Mike, that is great feedback thank you, we are thrilled you were happy with your experience of using EYG. Best wishes Lisa

Posted 1 year ago

“WYG replaced some wheels, seals and a blown window for us. Very impress with them. Turned up when they said they would and completed the work in half the time we expected. Thank you.”

Posted 1 year ago

Thank you for the lovely feedback Claire, we really appreciate it! Best wishes, Lisa

Posted 1 year ago

“John G has just finished some excellent brickwork and plastering,what an immaculate job!! Our new window and door are brilliant, really pleased ,good team work.”

Posted 1 year ago

Thank you so much for the fantastic review, we are thrilled you are so happy with the standard of the work and our products. Best wishes, Lisa

Posted 1 year ago

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EYG Home Improvements is rated 4.4 based on 219 reviews