DBS Bathrooms Reviews

Name: DBS Bathrooms
Address: Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Staffordshire
Rating: 4.61

4.6 Rating 411 Reviews

91 %

of reviewers recommend DBS Bathrooms

4.6

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0182771425

Email:

info@dbsbathrooms.com

Location:

Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth,
Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth
Staffordshire
B77 5AE

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DBS Bathrooms 5 star review on 5th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. Used this company before and have never been disappointed with the service.”

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Posted 1 year ago

Thank you so much, Robin, for your positive review of DBS Bathrooms! We really appreciate your 5 star rating. We take pride in our excellent products and strive to give our customers the best service every time. We are glad to have provided you with a satisfactory experience. Thank you!

Posted 1 year ago

“Excellent service quick delivery and driver was so polite and put everything in the house for me an didnt leave it at door, quality product with 5mm panel an trim and great price I'd defo recommend this company and will be telling all my decorating customers about them”

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Posted 1 year ago

Thank you so much for the 5 star rating, Ned! We are thrilled that you were happy with our excellent service, quick delivery, and the politeness of our driver. It is great to hear that you were pleased with the 5mm panel and trim and great price. We are so appreciative and immensely grateful for your compliments. All the best and thank you again for your kind words!

Posted 1 year ago

“Really good website I also didn't know how many panels I needed so I went on the calculator and it did it all for me as also the items I would need to go with it really good delivery delivered within 4 days and packaged well”

DBS Bathrooms 5 star review on 23rd November 2023

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Posted 1 year ago

Thank you, Michelle, for the 5-star rating of DBS Bathrooms! We are thrilled to know that our website was both helpful and easy to navigate, and that your items were delivered without delay and with ample protection. We're so glad that we could make your shopping experience stress-free and enjoyable. Thank you again for taking the time to leave us your kind feedback!

Posted 1 year ago

“Great product, reasonably priced. I went for 5mm panels as putting on top of existing tiles. Their own clad adhesive was brilliant. Transformed my bathroom for under £500.”

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Posted 1 year ago

Thank you so much, Richard, for providing us a wonderful 4 star rating. We are so glad to hear that you found our product to be great and reasonably priced. We are especially delighted that you found our own Clad Grip Adhesive to be brilliant. It is great to know that you were able to transform your bathroom for under £500, and we are so pleased that our product was a part of that. Thank you for your review!

Posted 1 year ago

“Excellent service quick delivery but just just rung the bell and left outside. So let down by the delivery company”

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Posted 1 year ago

Thank you for your kind review and 5 star rating of DBS Bathrooms! We appreciate you taking the time to let us know how we did. We're sorry to hear that the delivery service wasn't up to our usual standards. We take Customer feedback and service delivery very seriously and we will work to ensure that this experience is not repeated. Thank you again for your feedback.

Posted 1 year ago

“Product ordered and delivered by own personnel excellent service very helpful delivery driver”

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Posted 1 year ago

Thank you Noel for your 5 star rating of DBS Bathrooms! We are glad that you had a positive experience with the product ordered and delivered. We appreciate that our own personnel provided excellent service and that the delivery driver was very helpful. Thank you again for your kind words!

Posted 1 year ago

“Bought the Marble panels for a spruce up for my bathroom. Very good price and quick delivery. As I live in Northern Ireland the delivery was a little on the expensive side but then it is a costly piece of water to cross. Very satisfied with the product and now that is installed it makes my bathroom quieter and brighter.”

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Posted 1 year ago

Thank you so much for your 5 star rating, William! We're thrilled to hear that you are so satisfied with your purchase of the marble panels, and that they have spruced up your bathroom nicely. Thank you for taking the time to share your experience with us!

Posted 1 year ago

“I ordered some wall cladding and my heart sank when some came damaged I phoned them on the Monday and I was astonished to have complete replacements delivered by Wednesday the people I spoke to on the phone were professional extremely apologetic and sorted my issue out so quickly I understand things happen in this day and age but it's all about how it's rectified thankyou DBS I would definitely recommend you and give you 5 stars you went above and beyond”

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Posted 1 year ago

Thank you for your wonderful message, Andy! We appreciate your five-star rating of DBS Bathrooms and are so happy to hear that we were able to rectify your issue with the damaged wall cladding too. We strive to exceed expectations and it appears that we were successful this time, which is wonderful! We look forward to working with you again. Thank you!

Posted 1 year ago

“Very good service and help ☺️☺️💯”

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Posted 1 year ago

Thank you so much Peter for your 5 star rating of DBS Bathrooms! We are so pleased to hear that you found our service and help to be very good and we appreciate your feedback. Thank you for your support!

Posted 1 year ago

“Very please with the item”

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Posted 1 year ago

Thank you Mark for your 4 star rating of DBS Bathrooms. We are very pleased that you are happy with your item!

Posted 1 year ago

“Very pleased with the overall effect done bathroom and en suite very doable for the average DIY person”

DBS Bathrooms 5 star review on 23rd October 2023

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Posted 1 year ago

Thank you so much for your 5 star rating of DBS Bathrooms! We are very pleased that you were satisfied with how your bathroom renovation turned out, and that it was an achievable project for the "average DIY person". Your positive review is greatly appreciated!

Posted 1 year ago

“So pleased with the material we purchased from this company,fast delivery . Material was very good,well worth the money. Highly recommend.”

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Posted 1 year ago

Thank you so much, Caroline, for your 5-star rating of DBS Bathrooms. We are so pleased that the material you purchased from us was of high quality and that you received it quickly. We appreciate your recommendation.

Posted 1 year ago

“Ordered bathroom cladding for specific delivery day and paid extra for it, received notification that it had been despatched, didn't arrive. Called DBS, all very polite and got the delivery surcharge refunded and assured delivery today. Fast forward a week after calling every day and receiving same assurances, finally received my order, which I was very pleased with and looks great after fitting. In short happy with product, ambivalent with company and disgusted with couriers. DBS need to sort out a different delivery method.”

Helpful Report

Posted 1 year ago

Hi Michael, thank you for taking the time to leave a review. Firstly, we are very happy to see that you are happy with the products. However, we can only sincerely apologise for the delay in receiving your order. This was completely unacceptable from the courier company, and we can only apologise for this. We do complete most deliveries on our own fleet of vans but unfortunately, we don't quite cover your delivery postcode at the minute, but we are always looking to extend our range. DBS Bathrooms

Posted 1 year ago

“I can’t recommend DBS enough. Their customer service is excellent. Sorted out a problem without any issues and very friendly, quick service. Will definitely use again”

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Posted 1 year ago

Thank you so much, Jen, for giving DBS Bathrooms a 5 star rating! I'm so glad you had a positive experience with our customer service! It's great to hear that you will be using us again, and that you can't recommend us enough. We really appreciate your support.

Posted 1 year ago

“I recently purchased several shower panels from DBS Bathrooms, and I must say I was extremely disappointed with the quality and customer service. Every single panel I received had warped ends and was not square, which made the installation process a nightmare. Initially, I reached out to DBS Bathrooms to express my concerns and was met with an apology, which gave me some hope for a resolution. However, my optimism quickly dwindled when I was told that the panels were intentionally cut this way and that it was my responsibility to cut them square. This response was not only frustrating but also completely unacceptable. As a customer, I expect products to be of high quality and ready for installation without requiring additional adjustments. The fact that DBS Bathrooms tried to shift the responsibility onto me was both unprofessional and disappointing. In addition to the quality issues and poor customer service, I found the overall experience with DBS Bathrooms to be subpar. I had hoped for a smooth and hassle-free purchase, but instead, I encountered a company that seemed more interested in passing the buck than in ensuring customer satisfaction. I regretfully cannot recommend DBS Bathrooms based on my experience. I believe that a company's commitment to quality and customer service should be paramount, and in this case, DBS Bathrooms fell short on both fronts. If you value your time, money, and peace of mind, I would advise looking elsewhere for your bathroom needs.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave a review. We always strive to take our customer feedback on board, and we would just like to clarify some of your issues below. Firstly, it is extremely disappointing to see you were not happy with the quality of our products. Prior to placing the order, we did send you a wide range of samples, including the panel you went on to order. If you were not satisfied with the quality of our products, then we should have been made aware of this before continuing to place your order. As explained to you via email and shown in your photographs, the panels you have received are a little bit longer than the 240cm advertised. This is to allow you to be able to cut the panel to suit your wall without losing any of the actual panel. Not all walls are the same so a square cut panel would not work in all situations. We also do not advertise the panels to be cut square. The panels do not have warped ends. This is how the panels are machine cut during the manufacturing process and is widely considered as standard practice. If this was a prerequisite of yours, then an email or call beforehand would have easily avoided this. This would also be eliminated when the panel is cut to size, or it would be covered with a wide range of compatible trims & silicone. This is what 99% of our customers do. Given all the concerns you expressed, we offered to arrange a collection of your order and issue you with a full refund. Unfortunately, we have received no response from two emails regarding this. If this is something you are still looking for then please do respond to one of our emails and we will happily arrange this for you. DBS Bathrooms

Posted 1 year ago

“Cladding very brittle - cut carefully”

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Posted 1 year ago

Thank you, Tim, for your 4-star rating of DBS Bathrooms. We appreciate your honest feedback. The cladding can become a little brittle before cutting in the colder months, but this can be navigated by storing the cladding at room temperature before cutting. DBS Bathrooms

Posted 1 year ago

“Professional company. On time delivery, slight damage to some panels caused by transport not DBS bathrooms . Contacted them ,rapid response problem solved within hours, part refund issued same day. Highly recommend this company”

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Posted 1 year ago

Thank you so much for your 5 star rating of DBS Bathrooms! We are thrilled to know that you had an excellent overall experience from ordering to after sales service. It is our endeavour to deliver high quality services and we are glad that you were satisfied with our timely delivery and swift resolution of the damage happened during transport. We highly appreciate your kind words and look forward to serving you again soon!

Posted 1 year ago

“The order arrived quickly and was well packaged. Cheapest I have found for quality items.”

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Posted 1 year ago

Thank you, Roy, for your 5 star rating of DBS Bathrooms! We are very pleased to hear that your order arrived quickly and was well packaged. We appreciate you taking the time to tell us about your experience shopping with us. Your feedback is invaluable!

Posted 1 year ago

“I've ordered several times from DBS now and never had a problem with them They were all delivered when they said and the panels etc have been spot on. Very competitive price wise.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of DBS Bathrooms! We really appreciate your positive feedback. We are delighted to hear that you have had a great experience from ordering with us - we are committed to providing the best service, and it sounds like you have had this! Again, thank you for your kind words - we hope to work with you again soon!

Posted 1 year ago

“Have purchased wall panels on several occasions, always find the product to be good and prompt delivery, will no doubt use again in the future.”

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Posted 1 year ago

Thank you so much Robert for your 5-star rating of DBS Bathrooms. We're thrilled to know that you are a loyal customer who has purchased wall panels on multiple occasions. We ensure only the best quality of product and we appreciate you taking the time to acknowledge our prompt delivery. We highly value your business and hope to see you again anytime you need more wall panels in the future.

Posted 1 year ago

DBS Bathrooms is rated 4.6 based on 411 reviews