DBS Bathrooms Reviews

Name: DBS Bathrooms
Address: Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Staffordshire
Rating: 4.65

4.7 Rating 317 Reviews

92 %

of reviewers recommend DBS Bathrooms

4.7

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0182771425

Email:

info@dbsbathrooms.com

Location:

Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth,
Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth
Staffordshire
B77 5AE

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DBS Bathrooms 5 star review on 14th December 2023

David Atherton

DBS Bathrooms 5 star review on 23rd November 2023

Michelle Cook

DBS Bathrooms 5 star review on 23rd October 2023

Robert Baker

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some wall cladding and my heart sank when some came damaged I phoned them on the Monday and I was astonished to have complete replacements delivered by Wednesday the people I spoke to on the phone were professional extremely apologetic and sorted my issue out so quickly I understand things happen in this day and age but it's all about how it's rectified thankyou DBS I would definitely recommend you and give you 5 stars you went above and beyond”

Helpful Report

Posted 5 months ago

Thank you for your wonderful message, Andy! We appreciate your five-star rating of DBS Bathrooms and are so happy to hear that we were able to rectify your issue with the damaged wall cladding too. We strive to exceed expectations and it appears that we were successful this time, which is wonderful! We look forward to working with you again. Thank you!

Posted 5 months ago

“I recently purchased several shower panels from DBS Bathrooms, and I must say I was extremely disappointed with the quality and customer service. Every single panel I received had warped ends and was not square, which made the installation process a nightmare. Initially, I reached out to DBS Bathrooms to express my concerns and was met with an apology, which gave me some hope for a resolution. However, my optimism quickly dwindled when I was told that the panels were intentionally cut this way and that it was my responsibility to cut them square. This response was not only frustrating but also completely unacceptable. As a customer, I expect products to be of high quality and ready for installation without requiring additional adjustments. The fact that DBS Bathrooms tried to shift the responsibility onto me was both unprofessional and disappointing. In addition to the quality issues and poor customer service, I found the overall experience with DBS Bathrooms to be subpar. I had hoped for a smooth and hassle-free purchase, but instead, I encountered a company that seemed more interested in passing the buck than in ensuring customer satisfaction. I regretfully cannot recommend DBS Bathrooms based on my experience. I believe that a company's commitment to quality and customer service should be paramount, and in this case, DBS Bathrooms fell short on both fronts. If you value your time, money, and peace of mind, I would advise looking elsewhere for your bathroom needs.”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave a review. We always strive to take our customer feedback on board, and we would just like to clarify some of your issues below. Firstly, it is extremely disappointing to see you were not happy with the quality of our products. Prior to placing the order, we did send you a wide range of samples, including the panel you went on to order. If you were not satisfied with the quality of our products, then we should have been made aware of this before continuing to place your order. As explained to you via email and shown in your photographs, the panels you have received are a little bit longer than the 240cm advertised. This is to allow you to be able to cut the panel to suit your wall without losing any of the actual panel. Not all walls are the same so a square cut panel would not work in all situations. We also do not advertise the panels to be cut square. The panels do not have warped ends. This is how the panels are machine cut during the manufacturing process and is widely considered as standard practice. If this was a prerequisite of yours, then an email or call beforehand would have easily avoided this. This would also be eliminated when the panel is cut to size, or it would be covered with a wide range of compatible trims & silicone. This is what 99% of our customers do. Given all the concerns you expressed, we offered to arrange a collection of your order and issue you with a full refund. Unfortunately, we have received no response from two emails regarding this. If this is something you are still looking for then please do respond to one of our emails and we will happily arrange this for you. DBS Bathrooms

Posted 6 months ago

“Quick and efficient on time and undamaged”

Helpful Report

Posted 9 months ago

Thank you Mark for your 5-star rating of DBS Bathrooms. We strive to provide quick and efficient service on time and undamaged, so it's great to hear that you had such a positive experience. Thank you again!

Posted 8 months ago

“Beautiful panels, completely transformed my bathroom, best price on Internet, any complaints I had, which was only one,and that was down to the carrier was dealt with by DBS and sorted quickly. Very happy, good strong washable panels, had no leaks anywhere, love them so easy to clean, and look amazing, I have a beautiful new bathroom Thank you. DBS.”

Helpful Report

Posted 10 months ago

Thank you Wynn for your wonderful 5 star rating of DBS Bathrooms! We are so pleased to hear that your bathroom has been completely transformed with our beautiful panels and are thankful for your appreciation of the good strong washable panels and easy to clean features. We thank you for taking the time to share your review and we are thrilled that you were happy with the price and that any complaints you had were promptly addressed and sorted. We wish you the best with your beautiful new bathroom! Thank you for choosing DBS.

Posted 10 months ago

DBS Bathrooms is rated 4.7 based on 317 reviews