DBS Bathrooms Reviews

Name: DBS Bathrooms
Address: Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Staffordshire
Rating: 4.65

4.7 Rating 314 Reviews

92 %

of reviewers recommend DBS Bathrooms

4.7

Based on 314 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0182771425

Email:

info@dbsbathrooms.com

Location:

Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth,
Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth
Staffordshire
B77 5AE

Write Your review

Tell us how DBS Bathrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DBS Bathrooms 5 star review on 14th December 2023

David Atherton

DBS Bathrooms 5 star review on 23rd November 2023

Michelle Cook

DBS Bathrooms 5 star review on 23rd October 2023

Robert Baker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bathroom cladding for specific delivery day and paid extra for it, received notification that it had been despatched, didn't arrive. Called DBS, all very polite and got the delivery surcharge refunded and assured delivery today. Fast forward a week after calling every day and receiving same assurances, finally received my order, which I was very pleased with and looks great after fitting. In short happy with product, ambivalent with company and disgusted with couriers. DBS need to sort out a different delivery method.”

Helpful Report

Posted 5 months ago

Hi Michael, thank you for taking the time to leave a review. Firstly, we are very happy to see that you are happy with the products. However, we can only sincerely apologise for the delay in receiving your order. This was completely unacceptable from the courier company, and we can only apologise for this. We do complete most deliveries on our own fleet of vans but unfortunately, we don't quite cover your delivery postcode at the minute, but we are always looking to extend our range. DBS Bathrooms

Posted 5 months ago

“Trim’s good but poor packaging”

Helpful Report

Posted 1 year ago

Hi Kevin, thank you for taking the time to leave a review. We are very sorry to hear you had some issues with the packaging. If you would like to email us at info@dbsbathrooms with your order details, we would be more than happy to resolve this issue for you. Very many apologies for any inconvenience caused. DBS Bathrooms

Posted 1 year ago

“Very quick delivery and quality of the product is great. Only downside is the calculator worked out we needed 27 panels for half of our bathroom ( we double checked measurements) and now we have 12 left over which could of saved us so much money.”

Helpful Report

Posted 1 year ago

Hi Samantha, thank you for taking the time to leave a review. If you would like to contact us directly with your measurements, we can then double-check this for you and see what has happened. Any unused panels can also be returned to us within 14 days of receiving your order for a full refund. DBS Bathrooms

Posted 1 year ago

“Panels really easy to install and fit together even for diy novices, easy to cut with a Stanley knife and trims made it look like a professional finish. Only downsides waere delivery took longer than the website suggested and some of the panels were damaged, but this didn’t matter to us as we didn’t need to use the full length”

DBS Bathrooms 3 star review on 25th May 2022

Helpful Report

Posted 1 year ago

Hi Sue, thanks for taking the time to leave a review. We are so pleased you found the installation process of our panels easy. However, we can only apologise the delivery of your order took a little longer than expected and that you received some damaged items. If you would like to email some photographs of the damaged items, we can then resolve this for you. Thanks again, DBS Bathrooms!

Posted 1 year ago

“Ordering as easy however the product the delivery driver decided to leave the product round the back in the rain, damaged 🤷🏻‍♀️”

Helpful Report

Posted 2 years ago

Hi Shavaughn, thanks for taking the time to leave a review. It's great to see you found our ordering process easy! However, we are really disappointed to see how your order was delivered, this is completely unacceptable from the courier company and we can only sincerely apologise on their behalf. If you would like to contact us directly regarding your products, we can then resolve the issue for you. DBS Bathrooms

Posted 1 year ago

“The delivery said three days and I was a week. The product however was delivered without any damage.”

Helpful Report

Posted 2 years ago

Hi Colin, thank you for taking the time to leave a review. All our orders are dispatched within one working day and our free delivery service is then one to three working days for delivery. We can see your order was placed on Wednesday 9th Feb, dispatched on Thursday 10th Feb, and delivered on Tuesday 15th Feb, which is within the delivery timeframe. Thanks again, DBS Bathrooms!

Posted 2 years ago

“Panels arrived on time and very well packed but when I opened the package the panels were broken on all corners and about an inch in length all through the centre edge.”

Helpful Report

Posted 2 years ago

Hi Vincent, thanks for taking the time to leave a review. Very many apologies your items have arrived damaged. If you would like to contact us with your order information, we would be more than happy to resolve this for you. DBS Bathrooms

Posted 2 years ago

“The cladding I bought was 100% brilliant. The delivery service shocking ordered Saturday meant to come Tuesday didnt arrive till Thursday teatime. Plumber waiting and I had time off work. But DBS Bathrooms are very good.”

Helpful Report

Posted 2 years ago

Hi Darren, thank you for taking the time to leave a review. Our sincere apologies your order didn't arrive on time. This is totally unacceptable, and we can only apologise for the inconvenience caused. We are pleased to hear you are happy with our products. Thanks again, DBS Bathrooms!

Posted 2 years ago

“Happy with products but my second order arrived with damaged stock as well as the first.”

Helpful Report

Posted 2 years ago

Hi! Thank you for taking the time to leave a review. We are sorry to hear you had some damaged item within your orders. If you would like to contact us directly with your order details, we will then be able to resolve this issue for you. Thanks again, DBS Bathrooms!

Posted 2 years ago

“Great product easy to fit, would have given 5 stars but delivery took a while. The app for the delivery needs improving only good when on the vehicle never updated when it was delayed?? Also the adhesive I ordered never came with the order.”

Helpful Report

Posted 2 years ago

Hi James, thank you for taking the time to leave a review. Very many apologies you did not receive the adhesive with your order. If you would like to contact us directly regarding this, we would be more than happy to have this resolved for you. Thanks again, DBS Bathrooms.

Posted 2 years ago

“I'm not quite sure what to say here as the problem I had was with the courier company with regards to the delay in delivering my order which is not entirely the fault of DBS Bathrooms themselves. It took over a week for my order to arrive, so am not sure where the responsibilities lay here when my order didn't arrive when expected, so I had to contact DBS directly to confirm when my order was going to be delivered. They were unaware of the status of my delivery (i.e. still in courier depot) so it would be unfair to place any weight to this on them. Despite my gripe with the courier company, I give 5 stars for DBS Bathrooms as they responded to my order promptly and would also add that their prices and the products they offer are very competitive. I would definitely use DBS Bathrooms again but advise them NOT to use the courier they used for my order.”

Helpful Report

Posted 2 years ago

Hi! Thank you for taking the time to leave a review. We very much appreciate your feedback, and we can only sincerely apologise for the delay in receiving your order from the courier company. We hope to see you again soon. Thanks again, DBS Bathrooms!

Posted 2 years ago

DBS Bathrooms is rated 4.7 based on 314 reviews