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DBS Bathrooms Reviews

4.7 Rating 317 Reviews

92 %

of reviewers recommend DBS Bathrooms

Company Reviews

Product Reviews

4.7

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0182771425

Email:

info@dbsbathrooms.com

Location:

Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth,
Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth
Staffordshire
B77 5AE

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DBS Bathrooms 5 star review on 14th December 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd October 2023

53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered when stated. Arrived well packed.Excellent value for money. Has transformed bathroom. Have dealt with DBS before and happy to do so again. Have no hesitation in recommending them.”

Posted 1 day ago

“Orderered and delivered promptly. Great stuff. Many thanks.”

Posted 2 days ago

Hi Glynn! Thank you for taking the time to leave such a positive review. It's great to see your order arrived so quickly and that you were happy with the quality of the products. Thanks again, DBS Bathrooms!

Posted 2 days ago

“Good service”

Posted 3 days ago

Hi Colin! Thank you for taking the time to leave such a positive review. We hope to see you again soon. DBS Bathrooms!

Posted 2 days ago

“Disgusting lack of customer care. Ordered and paid for bathroom panels 1 month before they were required, and 2 working days before delivery and our customers bathroom refurb start date, l got a phone call to say they wouldn't be delivering as they had gone to pick our order and there was a " printing error " on them, and the Manufacturer didn't know when the " printing error" was going to be sorted. What an absolute utter load of tosh, as clarified by both other companies that had these panels in stock, both told me that DBS Bathrooms are well known for fobbing customers off with poor excuses when they make a mistake and don't order in enough panels. Thankfully another company came to my rescue at very short notice so we didnt have to let our customer down with their bathroom refurb. I know where our company will be spending our £7k a year from now on, and it certainly won't be with the very unreliable DBS Bathrooms.”

Posted 2 weeks ago

Hi! Thank you for taking the time to leave a review. We are very sorry to see the troubles you have had with your order. We can confirm that there was an issue with the Navy Chevron Panels, and this was down to the printing machine used by the manufacturer. As advised by email, we are more than happy to share with you the confirmation from the manufacturer that this indeed was the case. However, this is no excuse as your order was placed well in advance of your requested delivery date and at the time this panel was stocked. It is completely unacceptable that your order was not placed to one side within our warehouse ready for your delivery date. This is our usual process and again we can only sincerely apologise for the inconvenience this caused yourself and your customer. It is disappointing that after plenty of previous orders, we have not been able to resolve this for you given this is the first issue that has occurred when ordering from us. DBS Bathrooms

Posted 3 days ago

“ordered because DBS had what I needed and at a wonderful price. Delivery was remarkably quick and the quality of the materials excellent. very happy customer.”

Posted 2 months ago

Hi Peter! Thank you for taking the time to leave such a positive review. It's great to see your order arrived so quickly and that you were happy with the quality of the products. Thanks again, DBS Bathrooms!

Posted 2 months ago

“These panels are brilliant for showers and bathroom renovations. Very easy to put up and good quality. Highly recommend.”

Posted 2 months ago

Hi David! Thank you for taking the time to leave such a positive review. We really appreciate your recommendation and we hope to see you again soon. DBS Bathrooms!

Posted 2 months ago

“Waited in 3 days for delivery ordered Jan arrived 7 Feb 24 Very poor communication with no apology on day 3 when I rang . No text to give appropriate delivery although the delivery driver was very polite and helpful Not impressed with company”

Posted 2 months ago

Hi! Thank you for taking the time to leave a review. We are very sorry to see the delivery issues you have experienced on this order. This is not the level of service we strive for and we can only apologies for the inconvenience this has caused. All customers are updated via email with tracking information so again we can only apologise for the miscommunication. DBS Bathrooms

Posted 2 months ago

“Excellent quality wall panels first class delivery well packed and excellent customer service”

Posted 3 months ago

Hi! Thank you for taking the time to leave such a positive review. We are so pleased our service was able to meet your expectations and we hope to see you again soon. Thanks again, DBS Bathrooms!

Posted 3 months ago

“Fine. Usually supply good panels”

Posted 3 months ago

Hi Richard, thanks for taking the time to leave a positive review! DBS Bathrooms

Posted 3 months ago

“Brilliant service on time delivery and great product”

Posted 3 months ago

Hi! Thanks for taking the time to leave such a positive review! We hope to see you again soon. DBS Bathrooms

Posted 3 months ago

“First order good product excellent company 5 star . Ordered Thursday 4 Jan arrived the following day better than the hassle of going to your local store .and finding the product unavailable . WELL DONE DBS.”

Posted 3 months ago

Thank you, John, for your 5 star rating and for your kind words about our company and our product! We appreciate your order and are glad to hear that it arrived quickly and in great condition. DBS Bathrooms

Posted 3 months ago

“Fast delivery and the quality is perfect. I’ve never used these guys before will definitely use again and recommend to my friends.”

Posted 3 months ago

Thank you so much for the 5 star rating, Dave! We're so glad to hear that you appreciate our fast delivery and that the quality of our products lived up to your expectations. We appreciate you giving us a try and we hope you recommend us to your friends!

Posted 3 months ago

“Used this company when i did my kitchen brilliant in a word from ordering to delivery.”

Posted 4 months ago

Thank you so much for your glowing review and 5-star rating of DBS Bathrooms! We are delighted to hear that your experience was brilliant from ordering to delivery in regards to your kitchen. We truly appreciate your feedback and are glad that you chose us. Thank you again!

Posted 4 months ago

“The only issue is having to make sure someone is there when they delivery, otherwise all good.”

Posted 4 months ago

Thank you, Lorraine, for your 4 star rating of DBS Bathrooms! We are glad to hear that you are satisfied with the product and service provided. DBS Bathrooms

Posted 4 months ago

“We ordered panneling for our bathroom ceiling. Easy to order. Kept us informed of delivery. Very pleased with product.”

Posted 4 months ago

Thank you so much for your 5-star rating Derek! We are glad to hear that you had a positive experience when ordering panels for your bathroom ceiling with us. We strive to provide each customer with an easy and seamless process that is accompanied with knowledgeable customer service and consistent updates. We are thrilled to hear that you are pleased with the product you received!

Posted 4 months ago

“Delivery fast, quality great,no damage. Came directly from the factory,no third party handling. Easy to fit after a quick look on u tube. Will definitely buy direct again. 5 out of 5.”

DBS Bathrooms 5 star review on 14th December 2023

Posted 4 months ago

Thank you so much for your 5 star rating, David! We are elated to hear that delivery was fast, quality great, and no damage during direct shipping our warehouse. We appreciate your effort to look up instructions on YouTube to better fit your DBS Bathroom and are pleased that you would definitely buy from us again!

Posted 4 months ago

“Great service and quality product - no hesitation in recemmending”

Posted 4 months ago

Thank you, Peter! We appreciate your fantastic 5 star rating of DBS Bathrooms. We are pleased to hear that you had a great experience with our service and quality product, and that you have no hesitation in recommending us!

Posted 4 months ago

“Really pleased with the service at a good price and excellent product.”

Posted 4 months ago

Thank you so much, Dave, for your 5 star rating of DBS Bathrooms! We are really pleased to hear that you had a great experience with our service, and that you are satisfied with the good price and excellent product. We appreciate your feedback and your continued support.

Posted 4 months ago

“Excellent service”

Posted 4 months ago

Thank you, Clifford, for your 5 star rating of DBS Bathrooms! We really appreciate it. We're glad to hear that you found our service to be excellent and that you had a great experience with us!

Posted 4 months ago

“This is our second order of shower panels from DBS . Excellent advice , service and products. The panels look fantastic and should be easy to maintain in the rental properties Can 100 % recommend”

Posted 4 months ago

Thanks for the great 5 star rating for DBS Bathrooms, Joanne! We are so glad that this is your second order of shower panels from us and that you found our advice, service, and products to be excellent. We agree—the panels look fantastic, and they should be easy to maintain in the rental properties. We're happy to have received your recommendation—thank you!

Posted 4 months ago

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DBS Bathrooms is rated 4.7 based on 317 reviews