Name: DBS Bathrooms
Address: Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Staffordshire
Rating: 4.62

“Excellent service and good quality at a very reasonable price”

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Posted 1 day ago

Hi Veronica, thank you for your wonderful 5-star review of DBS Bathrooms! We're so happy to hear that you enjoyed our service and found our products to be of good quality at a reasonable price. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations! If you ever need our help again, please feel free to reach out. We look forward to serving you in the future! DBS Bathrooms

Posted 20 hours ago

“Did the job at a bargain price and great delivery.”

DBS Bathrooms 4 star review on 12th December 2024

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Posted 1 day ago

Hi John, thank you for your great 4-star review of DBS Bathrooms! We’re thrilled to hear that you found our prices to be a bargain and that the delivery went smoothly. It’s always our aim to provide excellent value and service to our customers. If there's anything more we can do to make your experience a perfect 5-star one, please let us know! We look forward to assisting you again in the future! DBS Bathrooms

Posted 20 hours ago

“DBS Bathrooms offers excellent customer service and quality products. They supplied durable wet wall panels, perfect for a modern bathroom finish. Despite some panels arriving damaged due to delivery company negligence, DBS Bathrooms promptly rectified the issue, showcasing their professionalism and commitment to customer satisfaction. Highly recommended for their reliability and responsive support!”

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Posted 1 week ago

Hi Neale, thank you for your excellent 5-star review of DBS Bathrooms! We’re so pleased to hear that you were impressed with our customer service and the quality of our wet wall panels. It's great to know that we were able to resolve the delivery issue promptly, as customer satisfaction is our top priority. We truly appreciate your recommendation and look forward to assisting you again in the future! DBS Bathrooms

Posted 3 days ago

“I recently purchased some pvc panels from DBS , the whole experience from ordering online , through to delivery , was hassle free, DBS were helpful throughout,including carrying the panels into my garage for me ! I am super happy with the product , I would recommend DBS, and would purchase from them again”

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Posted 3 weeks ago

Hi Lisa, thank you for your fantastic 5-star review of DBS Bathrooms! We’re so glad to hear that your ordering and delivery experience was hassle-free, and that our team could assist by bringing the panels into your garage. Your satisfaction with our products and service truly makes our day! If you ever need anything else in the future, please don't hesitate to get in touch. We look forward to serving you again! DBS Bathrooms

Posted 3 weeks ago

“Excellent service delivered on time great price quality products well pleased 😀”

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Posted 3 weeks ago

Hi Leslie, thank you for your brilliant 5-star review of DBS Bathrooms! We're thrilled to hear that you were pleased with our service, delivery timing, and product quality. Your satisfaction truly means a lot to us! If you have any questions or need assistance in the future, just let us know. We're always here to help. Thanks again for your support! DBS Bathrooms

Posted 3 weeks ago

“Ordering of ceiling panels was simple and straightforward with quick delivery. Great service with good comms.”

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Posted 3 weeks ago

Hi Steve, thank you for your wonderful 5-star review of DBS Bathrooms! We're delighted to hear that you found our ordering process straightforward and appreciated the quick delivery. Good communication is key for us, and it’s great to know we hit the mark for you. If you have any questions or need further assistance down the line, don’t hesitate to reach out. We truly value your support! DBS Bathrooms

Posted 3 weeks ago

“Purchased bathroom panels in July and was initially very happy with the ease of installation and the aesthetic. However, three months later the surface is damaged. The problem is the corrugated construction of the panels. One slip and you create an unrepairable dent in the surface. I would not recommend this product for an area where it’s a high possibility someone may slip such a bath or shower.”

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Posted 4 weeks ago

“Great selection of panels and very quick delivery, easy company to deal with, easy good service.”

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Posted 1 month ago

“I was looking to order some panels and saw DBS advertising next day delivery (to most of UK) which was ideal as I didn't want to have to store the panels prior to a job. I called to double check if this was true, for my area needed, and was told my area was OK. I then placed the order (later than planned as I was relying on the next day delivery), whilst double checking about the next day delivery, numerous times. The order was put through and payment made only for me to receive a message later in the day (whilst I was on a day off) saying the delivery would take 3 - 5 working days and blaming the courier! Apparently no other courier could help due to the weight of the product which I subsequently also found out was untrue as they are light plastic! This company have "next day delivery" plastered at the top of their website. They do clearly state not to start work until you have the panels in case of any issues - fair enough! However, what they don't point out is that you shouldn't order from them at all unless you are prepared to run the risk of being let down at the last minute! I have now had to move the whole job and leave everyone without work for the week. Avoid like the plague, I really wish I had!”

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Posted 1 month ago

Hi Carol, thank you for taking the time to leave a review. We are very sorry we could not offer our Next Day Delivery service to your area. After placing your order, we did inform you within 30 minutes that the courier company were unable to offer the Next Day Delivery option to your postcode with the products ordered. We did provide alternative options, but these were not sufficient and full refund was processed. We can only sincerely apologise for the inconvenience this caused. DBS Bathrooms

Posted 1 month ago

“Absolutely fantastic product. So easy to install and the transformation is amazing. Can't recommend DBS Bathrooms enough.”

DBS Bathrooms 5 star review on 29th October 2024

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Posted 1 month ago

Hi Robert, Thank you so much for your amazing 5-star review of DBS Bathrooms! We're thrilled to hear that you found our product easy to install and that it brought such a fantastic transformation to your space. Your recommendation means the world to us! If you ever need assistance or have questions in the future, feel free to reach out. Thanks again for your support – we truly appreciate it! DBS Bathrooms

Posted 1 month ago

“Always helpful and delivered on time”

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Posted 1 month ago

Hi Dave, thank you for your fantastic 5-star review of DBS Bathrooms! We're so glad to hear that you found our team helpful and that we delivered on time. Your satisfaction is our top priority, and we truly appreciate your kind words. If you ever need any further assistance, please don't hesitate to reach out. Thanks again for your support and for being a valued customer! DBS Bathrooms

Posted 1 month ago

“Great service and excellent choice of products 10/10”

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Posted 1 month ago

Hi Phil, Thank you so much for your fantastic 5-star review of DBS Bathrooms! We truly appreciate your kind words about our service and product selection. It means a lot to us to know that you found our offerings to be excellent. If there's anything else we can assist you with in the future, please feel free to reach out. Thank you once again for your support and for being a valued customer! DBS Bathrooms

Posted 1 month ago

“I love this company for the wall panels and trims. The price is really good value. I have used these products on two bathrooms and they look amazing. Such a friendly helpful company too. I ordered the wrong sizes and they called me and changed to the correct measurements. I would highly recommend this company”

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Posted 2 months ago

Hi Alison, Thank you so much for giving us a 5-star rating for your experience with DBS Bathrooms! We truly appreciate your positive feedback and are thrilled to hear that you love our wall panels and trims. We pride ourselves on offering great value for our products, and we're glad that you found them to be of excellent value. If there's anything else we can do to assist you in the future, please don't hesitate to let us know. Once again, thank you for choosing DBS Bathrooms and for your wonderful review! DBS Bathrooms

Posted 1 month ago

“Great on delivery , product great too.”

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Posted 2 months ago

Dear Marc, Thank you so much for taking the time to leave a 5-star rating for DBS Bathrooms! We truly appreciate your kind words and we are thrilled to hear that you had a great experience with us. We pride ourselves on providing excellent service and ensuring timely delivery, so we're delighted that you found our delivery process to be great. We also aim to offer high-quality products, and we're glad that you are satisfied with your purchase. DBS Bathrooms

Posted 2 months ago

“Highly recommended bought wall panels and LVT flooring delivered to my home all items were in perfect condition Cladded my stairs in LVT flooring and kitchen floors easy to lay down and cleans very easy”

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Posted 3 months ago

Thank you, Dave, for your outstanding 5-star rating of DBS Bathrooms! We sincerely appreciate your recommendation. We are thrilled to hear that you had a positive experience purchasing our wall panels and LVT flooring, and that all items arrived in perfect condition. It's great to know that our LVT flooring was easy to install on your stairs and kitchen floors, and that it is also simple to clean. We take pride in providing high-quality products and excellent service to our customers. Thank you again for choosing DBS Bathrooms!

Posted 2 months ago

“Highly recommended bought wall panels and LVT flooring delivered to my home all items were in perfect condition Cladded my stairs in LVT flooring and kitchen floors easy to lay down and cleans very easy”

Helpful Report

Posted 3 months ago

Thank you, Dave, for your outstanding 5-star rating of DBS Bathrooms! We sincerely appreciate your recommendation. We are thrilled to hear that you had a positive experience purchasing our wall panels and LVT flooring, and that all items arrived in perfect condition. It's great to know that our LVT flooring was easy to install on your stairs and kitchen floors, and that it is also simple to clean. We take pride in providing high-quality products and excellent service to our customers. Thank you again for choosing DBS Bathrooms!

Posted 2 months ago

“Unfortunately 3 out of 4 panels were ruined at the edges, the foam protection that you put on moves in transit, I blame the company you use that deliver them, No respect with what they are handling. Luckily for me I created a small room for a shower where I could cut out the edges and the remaining good one finished it off okay.”

Helpful Report

Posted 3 months ago

Hi Ian, thank you for taking the time to leave a review. We are very sorry to see your order arrived damaged. This is unacceptable and we can only apologise for the lack of care for the way your parcels were handled during transit. If you could please send across some photographs of the damage to our customer service team (info@dbsbathrooms) along with your order number, our customer service team will be on hand to resolve this for you. Once again please accept our sincere apologies for any inconvenience caused. DBS Bathrooms

Posted 2 months ago

“Packaging of panels are not strong enough..... of the 15 panels I ordered 6 of them were damaged.Luckily I had ordered extra and I managed to use them. I like the product and it is very easy to install. The carrier should try and protect the packaging better and make tracking of the products easier”

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Posted 3 months ago

Dear James, thank you so much for taking the time to share your feedback about your experience with DBS Bathrooms. We truly appreciate customers like you who help us improve our services. We are very sorry to see you had some issues with the delivery and that you received some damaged panels. We are continuously working on our delivery service with more and more deliveries being completed by our own fleet of vehicles. Unfortunately, we haven't quite reached your area yet, but we are working hard to do so. If you would like to email our customer services team (info@dbsbathrooms.com) they will be on hand to resolve the issue with the damaged panels for you. Once again please accept our sincere apologies for the inconvenience caused. DBS Bathrooms

Posted 3 months ago

“Excellent product and service. I did my best at my age and a woman, but one or two mistakes because my bathroom does not have a window and the panels were something I have never used before. I generally I am pleased with myself and chosing your products”

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Posted 3 months ago

Hi, Thank you so much for taking the time to leave us a 5-star rating for DBS Bathrooms. We truly appreciate your support and are thrilled to hear that you had an excellent experience with our products and service. If you ever need any assistance or have questions in the future, please don't hesitate to reach out to us. We are always here to help and provide you with the best customer experience possible. DBS Bathrooms

Posted 3 months ago

“One of the worst products I have ever used you can hardly touch it and it dents rubbish to cut and all most impossible to mount anything on it I would avoid it at all costs this was 8mm cladding and I can not put in to words how poor this product really is so disappointing and believe this or not I cut a panel out side went in for a coffee and went back out and the whole panel had discoloured when contacted dbs they said it shouldn’t be taken out side so unless you want the most terrible results avoid at all costs”

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Posted 3 months ago

Hi David, thank you for taking the time to leave a review. We are very sorry to see you are not happy with the panels purchased. We do offer free samples of our products prior to purchase so you can make sure you are 100% happy. Unfortunately, we do have to disagree with your review on this occasion. As per your emails, the panels were left outside by your builders overnight to the elements, making them change colour. The panels are designed for internal use and shouldn't be left outside for any prolonged period. This is stated within our care and maintenance instructions for the product. DBS Bathrooms

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

DBS Bathrooms Reviews