I recently purchased several shower panels from DBS Bathrooms, and I must say I was extremely disappointed with the quality and customer service. Every single panel I received had warped ends and was not square, which made the installation process a nightmare.
Initially, I reached out to DBS Bathrooms to express my concerns and was met with an apology, which gave me some hope for a resolution. However, my optimism quickly dwindled when I was told that the panels were intentionally cut this way and that it was my responsibility to cut them square.
This response was not only frustrating but also completely unacceptable. As a customer, I expect products to be of high quality and ready for installation without requiring additional adjustments. The fact that DBS Bathrooms tried to shift the responsibility onto me was both unprofessional and disappointing.
In addition to the quality issues and poor customer service, I found the overall experience with DBS Bathrooms to be subpar. I had hoped for a smooth and hassle-free purchase, but instead, I encountered a company that seemed more interested in passing the buck than in ensuring customer satisfaction.
I regretfully cannot recommend DBS Bathrooms based on my experience. I believe that a company's commitment to quality and customer service should be paramount, and in this case, DBS Bathrooms fell short on both fronts. If you value your time, money, and peace of mind, I would advise looking elsewhere for your bathroom needs.
7 months ago
DBS Bathrooms has a
4.7
average rating
from
319
reviews
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