DBS Bathrooms Reviews

Name: DBS Bathrooms
Address: Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth, Staffordshire
Rating: 4.65

4.7 Rating 316 Reviews

92 %

of reviewers recommend DBS Bathrooms

4.7

Based on 316 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0182771425

Email:

info@dbsbathrooms.com

Location:

Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth,
Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth
Staffordshire
B77 5AE

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DBS Bathrooms 5 star review on 14th December 2023

David Atherton

DBS Bathrooms 5 star review on 23rd November 2023

Michelle Cook

DBS Bathrooms 5 star review on 23rd October 2023

Robert Baker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting lack of customer care. Ordered and paid for bathroom panels 1 month before they were required, and 2 working days before delivery and our customers bathroom refurb start date, l got a phone call to say they wouldn't be delivering as they had gone to pick our order and there was a " printing error " on them, and the Manufacturer didn't know when the " printing error" was going to be sorted. What an absolute utter load of tosh, as clarified by both other companies that had these panels in stock, both told me that DBS Bathrooms are well known for fobbing customers off with poor excuses when they make a mistake and don't order in enough panels. Thankfully another company came to my rescue at very short notice so we didnt have to let our customer down with their bathroom refurb. I know where our company will be spending our £7k a year from now on, and it certainly won't be with the very unreliable DBS Bathrooms.”

Helpful Report

Posted 1 week ago

Hi! Thank you for taking the time to leave a review. We are very sorry to see the troubles you have had with your order. We can confirm that there was an issue with the Navy Chevron Panels, and this was down to the printing machine used by the manufacturer. As advised by email, we are more than happy to share with you the confirmation from the manufacturer that this indeed was the case. However, this is no excuse as your order was placed well in advance of your requested delivery date and at the time this panel was stocked. It is completely unacceptable that your order was not placed to one side within our warehouse ready for your delivery date. This is our usual process and again we can only sincerely apologise for the inconvenience this caused yourself and your customer. It is disappointing that after plenty of previous orders, we have not been able to resolve this for you given this is the first issue that has occurred when ordering from us. DBS Bathrooms

Posted 21 hours ago

“I recently purchased several shower panels from DBS Bathrooms, and I must say I was extremely disappointed with the quality and customer service. Every single panel I received had warped ends and was not square, which made the installation process a nightmare. Initially, I reached out to DBS Bathrooms to express my concerns and was met with an apology, which gave me some hope for a resolution. However, my optimism quickly dwindled when I was told that the panels were intentionally cut this way and that it was my responsibility to cut them square. This response was not only frustrating but also completely unacceptable. As a customer, I expect products to be of high quality and ready for installation without requiring additional adjustments. The fact that DBS Bathrooms tried to shift the responsibility onto me was both unprofessional and disappointing. In addition to the quality issues and poor customer service, I found the overall experience with DBS Bathrooms to be subpar. I had hoped for a smooth and hassle-free purchase, but instead, I encountered a company that seemed more interested in passing the buck than in ensuring customer satisfaction. I regretfully cannot recommend DBS Bathrooms based on my experience. I believe that a company's commitment to quality and customer service should be paramount, and in this case, DBS Bathrooms fell short on both fronts. If you value your time, money, and peace of mind, I would advise looking elsewhere for your bathroom needs.”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave a review. We always strive to take our customer feedback on board, and we would just like to clarify some of your issues below. Firstly, it is extremely disappointing to see you were not happy with the quality of our products. Prior to placing the order, we did send you a wide range of samples, including the panel you went on to order. If you were not satisfied with the quality of our products, then we should have been made aware of this before continuing to place your order. As explained to you via email and shown in your photographs, the panels you have received are a little bit longer than the 240cm advertised. This is to allow you to be able to cut the panel to suit your wall without losing any of the actual panel. Not all walls are the same so a square cut panel would not work in all situations. We also do not advertise the panels to be cut square. The panels do not have warped ends. This is how the panels are machine cut during the manufacturing process and is widely considered as standard practice. If this was a prerequisite of yours, then an email or call beforehand would have easily avoided this. This would also be eliminated when the panel is cut to size, or it would be covered with a wide range of compatible trims & silicone. This is what 99% of our customers do. Given all the concerns you expressed, we offered to arrange a collection of your order and issue you with a full refund. Unfortunately, we have received no response from two emails regarding this. If this is something you are still looking for then please do respond to one of our emails and we will happily arrange this for you. DBS Bathrooms

Posted 6 months ago

“Dose not stick ,bought it, as thought it would do job but not sutable. Used Evo-Stik Gripfill Max Solvent Free Grab Adhesive White on the ceiling panels griped straight away,glad I did, as if used this stuff ceiling cladding would be on floor”

Helpful Report

Posted 1 year ago

“My goods arrived damaged, They were poor quality, Numerous phone calls to get them collected and still not had my refund”

Helpful Report

Posted 1 year ago

Hi Graham, thank you for taking the time to leave a review. Please accept our sincere apologies for the condition in which your goods arrived. This is completely unacceptable from the courier company. We can confirm that your refund has been processed and this can take up to five working days to show depending on your bank. Once again very many apologies for the inconvenience caused. DBS Bathrooms

Posted 1 year ago

“Waited over a week for items , ended up cancelling order as half what I ordered wasn't in stock .no one cared to give me a fone to to let me know .”

Helpful Report

Posted 1 year ago

Hi Bryan, thanks for taking the time to leave a review. Very many apologies your order did not arrive as expected. Unfortunately, one of your parcels was lost in transit by the courier company and we did reach out to you to offer a refund or a replacement. We can completely understand you did not want to wait any longer for your order and opted for a refund which was promptly issued. Once again very many apologies for the inconvenience caused. DBS Bathrooms

Posted 1 year ago

“shocking keep using a carrier that relentlessly deliver damaged panels or in most cases don’t deliver at all. Having given this company many chances i would now avoid at all costs.”

Helpful Report

Posted 1 year ago

Hi Kevin, thanks for taking the time to leave a review. Please accept our sincere apologies for the issue you experienced with your order. Unfortunately due to the fragile nature of the products, we do rely heavily on the courier company for safe transportation and we can only apologise they have let us down on this occasion. We can confirm a full refund was issued on your order on this occasion. DBS Bathrooms

Posted 1 year ago

“Customer service was fine. However £400+ of panels and 50% were damaged. More than half the replacements were damaged and again damage to those replacements. A meesly £20 for our inconvenience was refunded (well told would be but thats yet to happen!) The product, manufacturing and quality control is absolutely abysmal . Its taken 2 months to complete a project that should have taken 1 week. When there was issues with the latest replacement (that was literally thrown over our back fence) we spotted that alot of the marks were identical, as in a manufacturing issue. When i brought this up it was dismissed. I can say i will never ever order from here again (and if we could have afford it we'd start the project over)”

Helpful Report

Posted 2 years ago

Hi Mark, thank you for taking the time to leave a review. Please accept our sincere apologies for the damages you have received on your order. This is totally unacceptable, and we have taken this up with the courier company. We can confirm that we did process the partial refund for you and issued you with replacement panels. Again, we can only sincerely apologise for the inconvenience this has caused you. DBS Bathrooms

Posted 2 years ago

“Delivery was very quick quality of boards very bad would compare outer coating of splash board to egg shells”

Helpful Report

Posted 2 years ago

Hi Philip, thank you for taking the time to leave a review. It's very disappointing to read your comments regarding the panels. If you would like to contact us directly regarding your order, we would then be more than happy to investigate this for you and do our upmost to resolve any issues. DBS Bathrooms.

Posted 2 years ago

DBS Bathrooms is rated 4.7 based on 316 reviews